Toyota of Bristol

Outstanding The service was great and a nonsense price we received. Went in and everyone that we met was very helpful and very nice. We looked at a car yesterday The service was great and a nonsense price we received. Went in and everyone that we met was very helpful and very nice. We looked at a car yesterday and there was no pressure and came back today with another sales person and it was like it never skip a beat. The manager wanted to make a deal and we received the car for the price that was fair. There were helpful and we ended up at the end feeling like we were family buying a car. They told us everything up front and hide nothing they even help us say money because they worked with us and the bank. Rob help us the first day and answer our question and today Jacob and Patrick did a outstanding job. If you need a car go see these men they will work with you and they were be straight up honest with you. Great Job!!!! More

Professional , Friendly & Timely This is an Excellent Review of Brandon and the service department at Toyota of Bristol !!! I connected with Brandon the service writer via phone base This is an Excellent Review of Brandon and the service department at Toyota of Bristol !!! I connected with Brandon the service writer via phone based on my busy schedule for valve cover gasket & spark plug replacement . I dropped the vehicle off in the evening drop with a note for maintenance.. Brandon took over from there .. He immediately called once he arrived understood what was required, And began the work right away ! He gave me a very clear & professional assement of the work, cost & time neccesary to accomplish it .. Pricing was extremely fair and Brandon did everything he could to ensure I felt like a valued customer .. I've lived near the TRI-Cities now for 3 1/3 years but, have traveled here for 24 years & have never been treated with such respect in any service department !! And mind you I've still never met the man .. I had to pay for the work & pick it up after hours... Please get this review to the appropriate supervisor of Brandon & the service department .. If there are any questions I would be honored to answer them ... Sincerely Ray Rivera 973-525-4888 More

Ponzey sceam You are not worth my time and money. Andrew lipto you need customer service training, again. Dont lie to customers. Attend to each deal all the way th You are not worth my time and money. Andrew lipto you need customer service training, again. Dont lie to customers. Attend to each deal all the way through. More

Just run Bought a 2011 four runner and before the thirty day tag was out was putting new front shocks on it sales manager said there's nothing he can do I woul Bought a 2011 four runner and before the thirty day tag was out was putting new front shocks on it sales manager said there's nothing he can do I would not recommend this dealership More

Salesman JOSH JONES The worst place to buy a car and my biggest mistake was to go to Toyota of Bristol .. to start off Josh Jones was the salesman and told me a pack of l The worst place to buy a car and my biggest mistake was to go to Toyota of Bristol .. to start off Josh Jones was the salesman and told me a pack of lies to get me down there.. I told him the things that I wanted in a car he assured me he could get all that done none of which was he able to actually do... All they do is lie if you read the other reviews plus mine that should be enough to tell you never go down to Bristol Toyota I'm outraged why nobody can get back to me on anything... it's sad that I can and paid CASH and still got treated this way... Now I'm stuck with a car I didn't want ... salesman was ordering me floor mats lied about all that got me some floormats that don't even fit my van! when I really wanted carpet floor mats do you think the owner of the company could actually step in and do something about this no that's what's a shame they don't really care about the customer it's all about them and what they want.. And to top it all off salesman told me he was done with me to talk with the supervisor good work Josh Jones should I say worst salesman of the year More

Problem quickly solved Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor Had a problem with service department in completing an oil change in a timely manner. Received a phone call after coming home and Chris Guy supervisor called and apologized and informed me of the plan to correct problem. I appreciate his call and quick attention to my complaint. Will go back again due to his intervention of correcting my problem Thanks Chris! More

The sales is great !! But the service dept is awful . Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept Sales is great! But service dept is awful. I have a Toyota Coralla 2013. I had issues with my brakes since I bought the car . I told the service dept about it every time I had them to service it. They said the brakes weren't work in till about 3500 miles . After that I still had trouble with the brakes. They finally found out it was my routers were bad after 45000 miles on the car. Yes they fixed it but not on the same day of service . I had to schedule another appointment for the brakes. Would not recommend the service dept whatsoever. More

Wasted a day and 450 mile round trip with wrong information Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to Horrible day spent at your dealership on MLK holiday. The employee from "Toyota of Bristol" dealership talked to me 3 times and asked me to stop-by to pick up the truck. We even talked the numbers on the trad-in. I drove around 450 miles two way only to realize that the truck they had on their website is not available. I specifically said not to waste my time on the phone. But looks they didn't care. They tried to offer some other trucks in the inventory at a much higher price. I had to leave the dealer ship empty handed. Waste of gas, Waste of quality time that I was supposed to spend with my family. Either your dealership needs good and honest employees who can communicate well (or) you need to stop luring long distance customers with fake inventory. Either way, your dealership sucks. Please show some respect to your customers and their time. What a shame !! More

Cory Ross did an outstanding job! I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replace I own a 2008 Toyota Tacoma. While traveling I ran over a large pipe that feel off the 18 wheeler in front of me. I had to have the rear axel replaced. Because of the age of my truck it was going to be difficult to find one to replace it. Cory knew that I was leaving on a trip in a few days and needed my truck. He worked diligently until he found a replacement part and made sure my truck was ready to go in time. He called several times to keep me up to date on the progress. Cory is a great person to work with and he goes way above for the customers. More

Toyota of Bristol - Needs an Intergrity Lesson Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Si Let me PREFACE this review by saying Ron Hatcher in the Sales Department at Toyota of Bristol is great !!! And looks out for his customers !!!! Since November 2012, my family has purchased three vehicles from Toyota of Bristol. Most recent, my daughter-in-law bought a 2012 Rav4 Limited (heated leather seats, moon roof, etc.) on Friday evening, December 4, 2015, and it came equipped with Blue-Tooth. Saturday upon trying to connect the Blue-Tooth with her phone, it was not operational. She called the dealership multiple times December 7-11, always being told to leave a message for one person/department or another and always being told someone would return her call; however, out of those multiple calls, to service, sales, and management, NO ONE EVER RETURNED HER CALL. On Saturday, Dec. 12, she finally went to the dealership only to leave with no solution to her dilemma and being told that any repair would be at her expense. Later in the afternoon, again after making several calls, including leaving a couple of messages for Andrew Lipto, the manager, I finally spoke with Randy in Sales and he did call her to try to resolve the problem. On Tuesday, December 15, Ron Hatcher came to her work and picked up the Rav4 and took it to the dealership. The service department determined it was not a problem with the blue-tooth but the radio and explained that the 36 mos./36,000 mile bumper to bumper warranty had expired on the vehicle so the radio wasn't covered. (Tell me Toyota didn't know this when they sold the vehicle.) The radio and blue-tooth features were listed on the window sticker as working accessories. Also the vehicle sticker was NOT marked as an "AS IS" vehicle. Toyota of Bristol says the expense of replacing the radio is on my daughter-in-law. Does that sound acceptable? Especially when it was malfunctioning within less than a 24-hour period of purchasing the vehicle ????? COME ON??!!?? Her salesman, Ron Hatcher, has stepped up to make sure the radio is replaced and is in working order at no cost to her. As for Toyota of Bristol, they should be ashamed to claim they provide any customer service or claim any integrity in their dealership transactions. Not only is this a slap in the face to the customer but, it shows how much they care about their employees also. In the future I would have no problem dealing with Ron Hatcher but, Toyota of Bristol needs to gain a lot of integrity in their future transactions! Angela Taylor Bristol, Tennessee More