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Toyota of Brookfield
Brookfield, WI
3,018 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 3,018 reviews
August 31, 2026
Recently had some work done and Zach Schuett was my service manager. He walked me through everything that needed to be done and got me in and out efficiently. Highly recommend. service manager. He walked me through everything that needed to be done and got me in and out efficiently. Highly recommend. More
by thomasward8171
Employees Worked With
August 27, 2026
Kevin Rhiel was extremely pleasant and patient. I would absolutely do business with him again and would recommend him to my friends when they need a new car. It’s not often that you meet someon I would absolutely do business with him again and would recommend him to my friends when they need a new car. It’s not often that you meet someone that is willing to do a job so thoughtfully and competently. Spending time at a dealership may not be at the top of anyone’s wish list for an afternoon, but Kevin made it seem more like a pleasant day trip out rather than what most would have in mind during a car purchase. We remarked at the end of the day that it was a good one with time well spent. More
by Fred
Employees Worked With
Kevin Rhiel. Five (5) stars
August 27, 2026
Worked with Don Eruchalu, salesman and Zak Yanasak, finance director to purchase a Toyota RAV4. Both made this arduous process enjoyable. Liza Walter finance director to purchase a Toyota RAV4. Both made this arduous process enjoyable. Liza Walter More
by Liza
August 20, 2026
We had a great experience visiting Toyota of Brookfield! We were shopping around for a vehicle, and Hennasy took fantastic care of us. She was incredibly easygoing, patient, and knowledgeable, making the en We were shopping around for a vehicle, and Hennasy took fantastic care of us. She was incredibly easygoing, patient, and knowledgeable, making the entire browsing process completely stress-free without any high-pressure sales tactics. Even though we ultimately decided to go with a different vehicle for our specific needs, we truly appreciated Hennessy's time, honesty, and friendly service. If you are looking for a smooth, pleasant car-shopping experience, ask for Hennessy! More
by John_R_Davidson
Employees Worked With
Hennessy
August 19, 2026
Very accommodating atmosphere, staff was pleasant. Nick did a great job communicating. Good experience at the dealership. Nick did a great job communicating. Good experience at the dealership. More
by deanoberdas
Employees Worked With
August 18, 2026
Was in for scheduled maintenance and tire rotation. Zach S was courteous and helpful. So far so good Zach S was courteous and helpful. So far so good More
by epchristophersen
Employees Worked With
August 07, 2026
Toyota of Brookfield exceeded my expectations ten thousand fold! My salesman was Kevin and he did an outstanding job keeping me informed and assisting every step of the way with getting a RAV4 alloca thousand fold! My salesman was Kevin and he did an outstanding job keeping me informed and assisting every step of the way with getting a RAV4 allocated to me. His professionalism and customer service is outstanding. Zak handled my financing and he is absolutely amazing! He went above and beyond in securing me the best terms possible and I cannot thank him enough. This team is the absolute best and I highly recommend them. I will be a lifetime customer for sure! Thank you so much Toyota of Brookfield for your outstanding service. More
by kris.leuzinger
July 27, 2026
Nick was friendly, open, honest about the car, he maintained a really chill demeanor too which was helpful while making a huge decision like purchasing a new vehicle. He was engaged and made sure to maintained a really chill demeanor too which was helpful while making a huge decision like purchasing a new vehicle. He was engaged and made sure to explain everything to me before I made the purchase! Overall, I had a great experience and felt that I was in good hands the entire time. More
by Jacob
July 26, 2026
I needed to get this done quickly. Thanks you for taking care of me so fast. Thanks you for taking care of me so fast. More
by dlnewgard
