Toyota of Brookfield

The service done was transparent from the entire team. Videos were taken of the work performed, the staff was attentive to detail and needs from start to finish. Videos were taken of the work performed, the staff was attentive to detail and needs from start to finish. More

Zach Reed is very friendly and helpful great customer service good person to work with. service good person to work with. More

Every time I visit Toyota Of Brookfield, I am greeted by the most friendly staff. I purchased my first vehicle there two years ago, and I have been overwhelmed by the amazing service and support from the te the most friendly staff. I purchased my first vehicle there two years ago, and I have been overwhelmed by the amazing service and support from the team. Layla always takes good care of me and my vehicle and I look forward to the next time I need service :) More

Thanks to Zach for providing professional service on my Toyota Tundra. He was courteous and polite. Toyota Tundra. He was courteous and polite. More

I was treated well. The technician brought back the initial findings quickly and completed the repairs needed(brakes) in a very timely fashion and I was in and out withi The technician brought back the initial findings quickly and completed the repairs needed(brakes) in a very timely fashion and I was in and out within 3 hours. My prius is running well and. More

Basic maintenance oil change, rear differential fluid change and tire rotation, I was in and out in an hour. The multi point inspection video was very informative Kudos to Zach Schuett, Asst. Service Mgr change and tire rotation, I was in and out in an hour. The multi point inspection video was very informative Kudos to Zach Schuett, Asst. Service Mgr. More

Zack Reed did a great job as my service representative. Helpful, courteous and very knowledgeable. Helpful, courteous and very knowledgeable. More

On 4/12/26 I build an SUV that I wanted, and Toyota of Brookfield shows they have in stock. I make a phone call on 4/13 at 9:25AM, provide their employee with stock number, and she tells me that "they ha Brookfield shows they have in stock. I make a phone call on 4/13 at 9:25AM, provide their employee with stock number, and she tells me that "they have it on their lot". I inform her I will make a 379 mile, or 5 hours and 47 minutes trip to very next morning to the location to purchase this $64,232 vehicle. I receive a text confirmation from Dave Golombowski, Sales Manager, the morning of my trip confirming my appointment at 3:30 pm. I am excited as my friends drives me all the way to Brookfield. Upon our arrival, I noticed parking lot being fairly empty of new vehicles, when the website shows "309 new vehicle available for sale". As I walk in the dealership, I ask for Edwin, as instructed by Dave, and Edwin is happy to look up what I'm looking for, tells me he was unaware he had this specific vehicle on the lot, and goes to grab the keys for it. Buuuuut, there are not keys, and there is no vehicle available for sale. Edwin runs to the used car Sales Manager for help, and he is told that vehicle was sold earlier in the day, and asks me if I'm open to another model, besides the Platinum one that I wanted. After I told him no, my friend takes a walk around the parking lot, and there are no other models available, including the downgraded version that I'm being offered. Edwin is clearly confused, as I'm sure he is trying his best to make a sale. Used car Sales Manager says "sorry about that", as if I order a side of fries and he forgot to bring them out and went back to the kitchen and grabbed a refill. And the worst part is, as we are driving off the lot empty handed, I see that vehicle tucked in the back that shows available, except it is marked sold, and it had an estimated arrival date of 4/24. An almost 12-hour round trip, this is how you treat your customers, with lies and deceit ! More

Very nice experience, I got the car I want. The environment is kept clean and the workers are helpful The environment is kept clean and the workers are helpful More

Samuel Estacio provided outstanding Customer Service at Toyota Brookfield on April 24, 2026. I sincerely appreciated the time he took to show me all the screens and help me evaluate the types of services t Toyota Brookfield on April 24, 2026. I sincerely appreciated the time he took to show me all the screens and help me evaluate the types of services that would be best for my car which has reached just slightly over 90,000 miles.He was fair and he was very kind to me. It was the best Customer Service I’ve had in a long time! More