Buying a car has an interesting reputation. The usual complaint is having to haggle in order to feel you are not being taken advantage of. I see that as a problem that is not specific to Toyota of Brookfield. So although my wife and I did engage in haggling, we still consider the experience to be an overall positive one:
The staff were kind and welcoming. When my wife and I went to a different dealership to purchase a car we didn't feel we were taken seriously at all. At this dealership there was none of that. Every exchange I had with an employee was a positive one. In addition to the employees selected, I enjoyed working with Tyson, who helped close our purchase, and Michaela in rentals.
Our salesman Don was really good at giving us time and space to think but not being too distant that we'd have to track him down. He also gave his opinion on things but more as matter-of-fact than being pushy.
One thing we are critical of was when we were about to say that the price was too high and we wanted to look at a different vehicle, we were told it was sold. Yet when looking at their inventory we could swear that it doesn't say sold (while our vehicle that we did purchase says sold).
Another critique is when we wanted to purchase corrosion protection service from them we said we would only get it if it is cheaper. They ended up reducing the price of the service, which is wonderful, but it still needs to be said that if we had not asked then we would have paid full price.
For that service, though, I was promised a free rental car for the day and the dealership delivered upon its promise.
With all of that said, I still recommend this dealership. You may need to ensure you are getting the best deal that you can but I do believe that at the end of the day Brookfield of Toyota doesn't just want to make a sale but instead they want to work with you to make you happy enough to get a sale and that's a difference I appreciate.
P.S. The picture in the photo is of the car that we traded in and not the 2016 Corolla we purchased.