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Toyota of Brookfield
Brookfield, WI
2,978 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,978 reviews
December 30, 2020
My sales associate was Brad F. What a great person to deal with, he took the time to take a few test drives and get me into the truck that was perfect for me. He made me a believer in trusting dealershi deal with, he took the time to take a few test drives and get me into the truck that was perfect for me. He made me a believer in trusting dealerships again. Thanks Brad!!! More
by dryad001us
December 30, 2020
I had a very pleasant experience buying a new Tacoma Limited on December 26th with salesman Brayan Alanis...I have probably purchased 30+ Vehicles over the last 35 years and dealing with this man was by Limited on December 26th with salesman Brayan Alanis...I have probably purchased 30+ Vehicles over the last 35 years and dealing with this man was by far the most pleasant experience I have ever had. He was committed 100% to get everything just right and get the deal done. Keep up the great work Brayan and I’ll be back in a few months when my wife gets a Toyota as well. More
by Greg
Employees Worked With
Brayan Alanis, Michael Curtis
December 29, 2020
Was great service but would have liked to get more on my trade. Happy I have my new vehicle. Look forward to doing more business with Toyota. trade. Happy I have my new vehicle. Look forward to doing more business with Toyota. More
by Janneen Au
Employees Worked With
Brantavius Gilmore
December 27, 2020
Luis was very helpful in understanding whatWe were Luis was very helpful in understanding what We were looking for. He made it very easy in finding what we were looking for We will be returning shor Luis was very helpful in understanding what We were looking for. He made it very easy in finding what we were looking for We will be returning shortly and hope to continue to work with Luis in our search for a new Prius More
by Jschindy
Employees Worked With
December 16, 2020
I went to this dealership to sell my car, yesterday, and was provided with appraisal. After taking a day to consider it, I contacted the store asking to see if they could do any better, however, it was chal was provided with appraisal. After taking a day to consider it, I contacted the store asking to see if they could do any better, however, it was challenging to speak to anybody via telephone. After leaving a voicemail with manager Dave, I received a phone call back and, through our discussion, I got an adjusted value. However, when I asked for an email confirming that, he would not send it. I still went there to sell the car, but then they would not honor the new value given to me verbally via telephone just 90 minutes earlier. I would be very careful to get everything in writing and manage your expectations when anything is told to you via email. The worst part is that the managers who decided not to honor what was promised would not even meet with me to deliver the message. If you are looking for an honest experience, I may suggest looking elsewhere. More
by mcoge
Employees Worked With
December 15, 2020
Bought a 2021 Toyota Tacoma TRD Off Road from Suni Kumar, he did a fantastic job could not have asked for a better salesperson! He worked very hard to get me the best deal possible and even search the recent he did a fantastic job could not have asked for a better salesperson! He worked very hard to get me the best deal possible and even search the recently delivered truck on the back lot to find me exactly what I was looking for. Suni was very professional, courteous and knowledgeable answering every question I had. Overall I was impressed with the entire dealership! More
by Badger3374
Employees Worked With
Suni Kumar, Marylou Valdez
December 12, 2020
Worked with Arturo today and he worked his butt off for our sale today. Had no intention of purchasing today, and he worked with his team at Toyota of Brookfield ensure it happened. Polite and not pushy bu our sale today. Had no intention of purchasing today, and he worked with his team at Toyota of Brookfield ensure it happened. Polite and not pushy but honest and helpful. He spent a total of 5.5hrs with us (before signing) to get to the deal. If he didn't know and answer he would learn and report back promptly with a demonstration or explanation. I appreciate all the effort and I would recommend him to other potential buyers! More
by Jenstm19
December 10, 2020
Loved the customer service from Kimberly and my new car so much we loved the fact that we were able to find something within our budget she helped us out a lot and was a complete doll so much we loved the fact that we were able to find something within our budget she helped us out a lot and was a complete doll More
by Luzmariar817
Employees Worked With
Kimberly Flores
December 09, 2020
In the past, I've had terrible experience with dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different em dealerships, but toyota of Brookfield is different. Three times I've been here for service/maintenance on my prius. Three times I've had different employees help me. All have been amazing. I am a very mechanically inclined individual, and like to work on my own vehicles. I've found this to be a hard pill to swallow for dealerships. Where most dealerships want to bombard you with services and extras, toyota of Brookfield would rather give the customer the services they want. Thank you Maria Bucci and the technicians that looked at my vehicle. More
by kennywinters13
Employees Worked With
Maria Bucci, John Kocher
