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Toyota of Brookfield
Brookfield, WI
2,987 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,987 reviews
April 18, 2019
Sales experience Just so happy with my experience shopping for my new Rav 4, dealt with Ryan Sayers and really enjoyed how much patience and knowledge he shared with Just so happy with my experience shopping for my new Rav 4, dealt with Ryan Sayers and really enjoyed how much patience and knowledge he shared with me, thank you Toyota of Brookfield More
by Pegob
April 16, 2019
Very present experience with Kyle My wife and I were purchasing a Sienna and had gone to two Milwaukee area Toyota dealers. The salesman in both dealerships were very firm in price an My wife and I were purchasing a Sienna and had gone to two Milwaukee area Toyota dealers. The salesman in both dealerships were very firm in price and offer no room for negotiation. Perhaps the car we wanted was in high demand and they believe they do not have to give much. Then a trusted friend recommended Kyle Uhlenhake of Toyota of Brookfield. After the purchase process was done I see why he was highly recommended. Kyle is very personable and enthusiastic. We didn't feel push the entire time. He is willing to help whenever possible. He even remembers my friend after many months! We would recommend Kyle for anyone. More
by HowiK
Employees Worked With
Kyle Uhlenhake
April 14, 2019
Best dealership, hands down! I've purchased many cars in my life but never had such an awesome experience as i had at toyota of brookfield. I will never go anywhere else again. I've purchased many cars in my life but never had such an awesome experience as i had at toyota of brookfield. I will never go anywhere else again. More
by Mlelindl
Employees Worked With
April 14, 2019
Chris was great!! Chris sberna was great to work with!! I am going to come see him for every car!! Can’t wait to trade my lease in already! Chris sberna was great to work with!! I am going to come see him for every car!! Can’t wait to trade my lease in already! More
by Abbydamato
Employees Worked With
April 14, 2019
Very knowledgeable Chris always knows what he’s talking about. I’ve purchased multiple cars with him. Everytime is excellent. He knows how to make sense of all the finan Chris always knows what he’s talking about. I’ve purchased multiple cars with him. Everytime is excellent. He knows how to make sense of all the financing options. More
by Rosyboop
Employees Worked With
April 13, 2019
Chris Sberna is amazing! I switched to this dealership just because of Chris Sberna. I enjoy working with him. He is effective and efficient. Chris is very knowledgeable. I switched to this dealership just because of Chris Sberna. I enjoy working with him. He is effective and efficient. Chris is very knowledgeable. Next time I buy a car, I will ask to work with Chris. More
by Margaret
Employees Worked With
April 13, 2019
Customer service could be better but overall it was good once i was helped...every customer should be greeted as they walk through the doors. could be better but overall it was good once i was helped...every customer should be greeted as they walk through the doors. More
by MyTundra
April 12, 2019
Best Car Buying Experience EVER! This was by far the best car buying experience I have had. Brayan listened to what I was looking for, showed me vehicles that were all within the limi This was by far the best car buying experience I have had. Brayan listened to what I was looking for, showed me vehicles that were all within the limitations of what I wanted, and was very patient with my indecisiveness. He was excellent to work with. Zak in Finance what an absolute pleasure to work with. This was especially refreshing since most of my experience with Finance Departments has been terrible. Cannot recommend them highly enough! More
by TJDIEBALL
Employees Worked With
Zak Yanasak, Brayan Alanis
April 11, 2019
To bad there are only 5 stars. From the beginning of me walking into the dealership & greeted by one of the associates, Freddy, I had just a delightful experience. Freddy was extre From the beginning of me walking into the dealership & greeted by one of the associates, Freddy, I had just a delightful experience. Freddy was extremely personable & easy to talk to. Purchasing a vehicle for me is usually a dreadful chore but this was actually FUN! In the past I've owned a Toyota Sienna & Rav4 which were serviced by this dealership and every time I thought to myself, WHY aren't other service providers this fantastic?! Freddy & another associate Waqas should be commended for such great above and beyond customer service. WHY go anywhere else! More
by PaulSmith
April 08, 2019
2nd Tacoma This is the 2nd new Tacoma I have purchased from here and Andy Budd was very helpful thourough and courteous on both occasions.I hope to work with hi This is the 2nd new Tacoma I have purchased from here and Andy Budd was very helpful thourough and courteous on both occasions.I hope to work with him in the future. And Chris Sberna was also very helpful in finance. More
by K Kisselburg
