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Toyota of Brookfield
Brookfield, WI
2,987 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,987 reviews
December 13, 2018
Car shopping made easy I'm not usually a fan of car shopping but after my experience hearing my tune has changed. Working with George was by far one of the easiest experienc I'm not usually a fan of car shopping but after my experience hearing my tune has changed. Working with George was by far one of the easiest experiences I have ever had in looking at vehicles. His no pressure approach and really getting to the root of what would be the best type of vehicle for me put me at ease while trying to make such a big decision. Mo in financing was also fantastic. He took time to talk with me about all of my financial options and how he could help. I will definitely be coming back to purchase my next vehicle from here as well. I recommend working with George to anyone who is considering purchasing a new or used vehicle. More
by First time Toyota owner
Employees Worked With
George Argires, Mo Hossain
December 13, 2018
Great experience! We felt impressed by the service we received. We felt like the whole team went out of their way to not only meet but exceed our expectations. We felt impressed by the service we received. We felt like the whole team went out of their way to not only meet but exceed our expectations. More
by Carman
Employees Worked With
Don E. Byington
December 10, 2018
Very good experience. Don was great. He didn't try to oversell anything I was not interested in. He and Tyson made the process as quick and as painless as possible. Don was great. He didn't try to oversell anything I was not interested in. He and Tyson made the process as quick and as painless as possible. More
by Masa
Employees Worked With
Tyson, Don E. Byington, Breanna Denter
December 08, 2018
Effective Nothing about the experience was particularly good nor bad. It was an overall average experience. The cars/trucks I inquired about were not the ones I Nothing about the experience was particularly good nor bad. It was an overall average experience. The cars/trucks I inquired about were not the ones I was shown, but they were willing to jump immediately when I asked for something different. More
by Carguy
Employees Worked With
Benjamin Lakis
December 03, 2018
4 Runner purchase Everyone was courteous and helpful. This is my second new car that I bought at Toyota of Brookfield. I recommend this dealer to friends and relative Everyone was courteous and helpful. This is my second new car that I bought at Toyota of Brookfield. I recommend this dealer to friends and relatives. More
by LarryO
December 03, 2018
Followed Through Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's Ben Lakis was our sales person and was very professional. It was found, after the sale, the key fab for pre-owned vehicle was not in the dealership's possession. Ben spent nearly a week tracking it down and retrieved it for us. It was very much appreciated. The closing on the vehicle was quick and easy as well. It was a very good experience. More
by RichardSternard
Employees Worked With
Benjamin Lakis
November 29, 2018
Had a great experience I had a great experience at Toyota. I've bought cars from them before, 11 years ago, and the process went just as smooth. Each employee was honest and I had a great experience at Toyota. I've bought cars from them before, 11 years ago, and the process went just as smooth. Each employee was honest and went through each part of the process thoroughly, and I always felt comfortable. More
by EL123
Employees Worked With
George Argires, Chris Mohr
November 25, 2018
Great overall experience; Phenomenal sales experience My wife and I had a great experience at Toyota of Brookfield. Staff members were friendly and patient, and provided the best car buying experience I My wife and I had a great experience at Toyota of Brookfield. Staff members were friendly and patient, and provided the best car buying experience I have had. We worked with Peter Van Dercreek, who was a phenomenal sales consultant. He is extremely patient and very personable. While newer to the position, he was transparent in what he was unsure on and always ensured we had our questions/concerns answered/adressed. Thank you Peter! More
by Joel H
November 24, 2018
Compared to other local dealerships, this place rocks! Left Wilde due to high pressure tactics. VIsited Toyota of Brookfield where Zach Z was the sales professional that greeted me and showed me a choice Left Wilde due to high pressure tactics. VIsited Toyota of Brookfield where Zach Z was the sales professional that greeted me and showed me a choice of used RAV4s. It was like night and day working with him. Courteous, knowledgable and NO PRESSURE! We will be back to buy our vehicle here. More
by jamesb
Employees Worked With
Zach Zizelman
November 22, 2018
Salesperson Patrick Duket I can't say enough about Pat Duket and the way he handled our buying and selling experience. Buying and trading in a car can be a real nightmare to s I can't say enough about Pat Duket and the way he handled our buying and selling experience. Buying and trading in a car can be a real nightmare to say the least however Pat made it a great experience. We felt he went to bat for us for our trade and was fair with the price on the new car. He was very patience and walked us through all the paperwork and the cars we were interested in. We did not feel rushed or pushed into buying a car. The people at the Dealership were very nice and accommodating. The waiting room along with the kids room was superb! Thank you Pat for a wonderful experience and the professional guidance you delivered. Cheers JD More
by JD
Employees Worked With
