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Toyota of Brookfield

Brookfield, WI

4.8
2,987 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,987 reviews

November 04, 2018

The open door of blessings The moment I called them at Toyota Brookfield, they truly were there for me Breana , at first But then I went looking for the Head manager, I found Hi More

by Freddy Hrhe eighth .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Every man up front at the service desk. , Jeff Sayers, Ryan Sayers, Henry Tessmer, Bob Guzinski, Brianna Nash, Freddy Francois
Nov 05, 2018 -

Toyota of Brookfield responded

Thank you very much for your review. We're very happy to see that you were treated with great care from the Client Care Specialist, to the salesperson, to the sales manager, and even our General Manager Henry. Enjoy your new vehicle!

November 03, 2018

Excellent! I recently bought my 4th Toyota Camry. All of my previous car purchases and maintenance had been done at Jack Safro Toyota. This was my first experien More

by PamelaV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Budd, Chris Mohr
Nov 05, 2018 -

Toyota of Brookfield responded

Pamela, thank you for your review. We're very happy to see that you enjoyed your experience with Andy Budd. He has been here with us for a long time, he is definitely one of those same great people, providing the same great service. We appreciate your continued business. Enjoy your new Camry!

November 01, 2018

Excellent service from salesman to Customer Service. Salesman, Luis Ferrer, went to Illinois dealership to find the car that I wanted. Was very thorough in explaining the car. Luis stated if I had any More

by CarguyLjuis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Hossain
Nov 01, 2018 -

Toyota of Brookfield responded

Thank you for your review. Luis Ferrer is a great salesperson. We're glad to see that you enjoyed your experience with him. Enjoy your new Toyota!

October 30, 2018

Exceptional with customer service and value Don Byington was amazing with his customer service skills and got me a great great deal! I will be recommending Mr. Byington to all friends and famil More

by Car shopping 45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Oct 30, 2018 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Don provided you with such great care. We appreciate your review and recommendation. Enjoy your new Toyota!

October 29, 2018

Buying a new car We were looking for a new vehicle. We went to other dealers but decided to get a Toyota Rav 4. We had a older one in the past. When we got there we me More

by ginnyrav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Oct 29, 2018 -

Toyota of Brookfield responded

Thank you for your review. We're very happy to see that Don took great care of you, and went above and beyond. Enjoy your new RAV4!

October 28, 2018

Review for George Argires We had a few bad experiences with Toyota in the past, but this was by far the best buying experience we ever had with anything.... My wife already pic More

by gtren29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Golombowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Su Lamster, George Argires, Bob Guzinski, Breanna Denter, Brianna Nash, Mo Hossain
Oct 29, 2018 -

Toyota of Brookfield responded

Thank you for your wonderful review. We're very pleased to see that George, and everyone else you encountered did a great job for you. We appreciate you taking the time to leave us a review, and certainly appreciate any recommendations. Enjoy your Avalon!

October 27, 2018

First time experience This was my first time buying a car, and initially I was nervous and unsure of what I wanted. Thankfully I had the staff at Brookfield Toyota help me. More

by Dmorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Roloff, Zach Zizelman
Oct 29, 2018 -

Toyota of Brookfield responded

Thank you for your review. Zach is brand new with us, so, we're very happy to see that he is already delivering a great experience to our customers. Enjoy your new Toyota

October 27, 2018

Great experience! Andy Strnad was extremely helpful, nice, and very professional. He is very knowledgeable and really took the time to search for what I was looking for More

by Kayla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Strnad
Oct 29, 2018 -

Toyota of Brookfield responded

Kayla, thank you for your review. We're always happy to hear that our salespeople are delivering a great experience to our customers. Enjoy your new Toyota!

October 25, 2018

Hassle-free car purchase! From the initial internet quote, through the entire shopping and purchasing process the staff of Toyota of Brookfield were top-notch! Andy Strnad More

by HybridCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefanie Masters, Dillon Roloff, Andy Strnad, Henry Tessmer
Oct 26, 2018 -

Toyota of Brookfield responded

Thank you for your review. Andy Strnad is a great salesperson, we're glad to see that not only did he take good care of you, but all employees you came in contact with gave you the best service possible. We appreciate your review and recommendation. Enjoy your new Toyota!

October 24, 2018

Unkown service inspection fee $125.00 Never communicated to me for a add on fee of $125.00 for an inspection after I had a four wheel brake job completed for $590.00 plus tax and shop fees More

by Angry
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Henry Tessmer
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