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Toyota of Brookfield

Brookfield, WI

4.8
2,987 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,987 reviews

October 22, 2018

Great Selection & Even Better Service! I was in a car accident and needed a replacement vehicle as soon as possible! After searching the web near and far for a QUALITY used vehicle, my moth More

by vebs12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Guzinski, Breanna Denter
Oct 22, 2018 -

Toyota of Brookfield responded

Thank you for taking the time to leave us a review. We appreciate it. We're always happy to hear that our employees are treating our customers well, and providing a top-notch experience. Enjoy your new vehicle, and we'll be here for you if you need anything in the future.

October 20, 2018

Amazing service and super friendly team. I came in to get my first car. I came in with an idea of what I wanted and it was a little above my price range. Dillon the sales manager went out of More

by erikahagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Roloff, Freddy Francois
Oct 22, 2018 -

Toyota of Brookfield responded

Erik, thank you for your review. We appreciate you taking the time to let us know how we did. We of course love to hear that you were comfortable and made to feel that we were making the effort to provide you with the best experience possible. Enjoy your new vehicle!

October 15, 2018

Great Dealership The whole experience (my second) from begining with Kyle to the end with Chris was a very easy and pleasant. They were both easy to deal with and answ More

by Judy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Roloff, Kyle Uhlenhake
Oct 15, 2018 -

Toyota of Brookfield responded

Judy, thank you for your review. We're glad to see that both Kyle and Chris took good care of you, and made your experience easy and pleasant. Enjoy your new RAV4, and we look forward to helping you with your next one!

October 13, 2018

We will be back, again. This was our second purchase from Safro/Brookfield Toyota and Andy made our buying experience excellent, once again. We considered vehicles from Appl More

by T. Jensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Strnad
Oct 15, 2018 -

Toyota of Brookfield responded

Tom and Becky, thank you for taking the time to leave a review. Andy is a great salesman, and we're glad to see he was able to explain everything in a precise manner. Enjoy your new Highlander, and we look forward to seeing you again in 2021!

October 13, 2018

Buying a new vehicle Looking for a new vehicle at Toyota of Brookfield, we meet Don. He was very patient and was very informed and helped us make I feel a good decision. More

by Bkate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Oct 15, 2018 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Don was patient and informative. Enjoy your new Toyota!

October 12, 2018

Buying my new sienna was a great experience I just recently purchased a toyota Sienna. My salesman, Ted Van Singel, was informative, pleasant, and very helpful. He really made buying this car More

by Beardiemobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rebich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted Van Singel
Oct 15, 2018 -

Toyota of Brookfield responded

Thank you for your review. Ted is one of our newer salespeople, so we're glad to see that he is doing a great job for our customers. We appreciate your business and your recommendation. Enjoy your new Sienna!

October 11, 2018

Toyota Sienna I’ve been working with Andy Budd for years. He is a pleasure to work with and goes above and beyond for his customers. I’ve recommended him to family More

by Sienna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Budd
Oct 11, 2018 -

Toyota of Brookfield responded

Thank you for your review. Andy Budd has been with us for a long time, and certainly knows what he's doing. We appreciate your business and recommendations. Enjoy your new Sienna!

October 09, 2018

Great all around job by Andy Strnad!!!Everyone friendly!!!!! Enjoyed my experience. Everything was gone over about the car. All questions answered. It was a pleasure to buy our car, and I know we will love More

by Lynn1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strnad, Henry Tessmer
Oct 09, 2018 -

Toyota of Brookfield responded

Lynn, thank you for your review. We're glad to see that you enjoyed your experience. Enjoy your new Highlander!

October 04, 2018

Great sales experience with George Argires I would highly recommend this dealership, but with one caveat. The finance department needs work in truthfulness, regarding the lowest interest rates More

by 470LX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Argires, Jeff Sayers, Henry Tessmer, Mo Hossain
October 03, 2018

Professional service! I looked for my car 6 years ago as a middle aged Woman walking into dealerships alone. Non were told I’m a retired eye doctor. I wanted to See the s More

by Amcod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2018 -

Toyota of Brookfield responded

Dr. Cashin, thank you for your review. Pat Duket does certainly deliver the best service possible to our customer, regardless of your situation. We appreciate your recommendations and business. Enjoy your new Toyota!

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