Safro Toyota - Service Center

All went well, except for two calls asking if I wanted to get an appraisal for my car. I came for service and they tried to get me to trade up to another car. get an appraisal for my car. I came for service and they tried to get me to trade up to another car. More

The best dealership around! We have two vehicles that we take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i need. Once I bring in my vehicle Josh is always there to help check me in and make the process fast and easy. They both have great customer service skills and communicate everything so i know what is happening. Always in and out in a timely matter. Would recommend this dealership and employees to anyone! More

Recently I had a not so good experience turned into something pleasant because of one of the advisors... We own a 2019 Highlander and the rims started to de-laminate/flake. It was determined this w something pleasant because of one of the advisors... We own a 2019 Highlander and the rims started to de-laminate/flake. It was determined this was a defect so the dealership ordered new rims. When we received a call they were in we scheduled our appointment to swap the rims. When we arrived for our appointment it was determined the rims weren't there. I later found out the dealership sent them back. Our technician, Alex Garcilazo, explained that they will only hold materials for 30 days (This leads me to believe there might be a bit of a disconnect between the schedulers and parts). Anyways... Alex was very apologetic and did everything in his power to show this. He put an immediate order in for new rims and personally called me to schedule service when they were received at the dealership (after personally confirming). Today, they swapped the rims and the vehicle looks great! Thanks to Alex for helping make the best of this situation. More

I had a problem with my AC. I had brought the car in to be checked a week before and they did somethings to see if it would work. It did not so I called Alex and brought it in again and left it so they cou be checked a week before and they did somethings to see if it would work. It did not so I called Alex and brought it in again and left it so they could work on it. Alex called me and told me what needed to be done and when it would be done. The car was done when I was told it would be and the AC works now! Everyone I had contact with were helpful, friendly and nice! And what I was told the cost would be was what it was. The people at Brookfield, to me, work as a team and work with the customer. More

Easy to work with Luis Ferrari.Very pleasant and accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. More

Mis-representation of free oil change. I bought Toyota 86 in August 2019 & was told that the oil change is free for two years. It is not even two years & they charged me. Spoke to Eric Hollins, no result 86 in August 2019 & was told that the oil change is free for two years. It is not even two years & they charged me. Spoke to Eric Hollins, no result, spoke to Joe- Service Manager, no result, spoke to Christ, no result & referred back to Joe- Service Manager. Left a message & no return call. More

Came in with a very flat tire, and had a oil change while there. Jon Leiser was my service guy, and I just want to say I appreciated his helpfulness, and clarity on the situation. He was knowledgeable and there. Jon Leiser was my service guy, and I just want to say I appreciated his helpfulness, and clarity on the situation. He was knowledgeable and seemed to care about my situation. More

We took our Toyota RAV4 Hybrid in for the 10,000 mile maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checke maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checked in and waited about an hour for the service to be completed. The waiting room is very clean and has coffee, water, soda and chips and cookies available to anyone waiting. The restrooms are also clean. There were enough places for people to sit while waiting for their cars to be serviced. The car was also washed upon completion of the service that was provided. I would highly recommend this dealership. More

Every time I come in I am treat with respect and listened to. I am so pleased with the service here I even brought my Toyota, that was bought privately here. They were able the quickly give me a diagnosis. to. I am so pleased with the service here I even brought my Toyota, that was bought privately here. They were able the quickly give me a diagnosis. Once they got into the fixing and found more problems they called laid out the options for me. My car was then fixed and I was back on the road. Excellent. More

Bought a Used Camry 2018 with 19K miles on it and the battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a service request after 3 months and had the starter installed. Very difficult to have customer grievances heard by management, leave alone addressing them. I reported this issue with management via VM and through the website, more than a month and not a thing yet. FInally Bella from Toyota of Brookfield reached out and listened to my grievance and assured appropriate remeadial action. Happy to make this update to the Review with the view that the company is looking ways to improve customer satisfaction, More