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Toyota of Brookfield - Service Center

4.8

16 Lifetime Service Reviews

20655 W Capitol Drive, Brookfield, Wisconsin 53045

16 Reviews of Safro Toyota - Service Center

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September 14, 2018

"Sales People who care about YOU!"

- CamryDude

Patrick Duket goes the extra miles to take care of you not just when buying a car, but well afterwards as well. He is genuinely interested in you being satisfied when you bring your vehicle in for service as well as when looking to purchase a new vehicle. Great guy—couldn’t ask for anyone better!!!

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Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Riemer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 14, 2018 -

Toyota of Brookfield responded

Thank you very much for your review. Patrick does deliver a great experience and truly cares about his relationships with his customers, and we're glad to see that is reflected by our customers. Thank you for your business!

September 04, 2018

"Pat Duket- GREAT Salesman"

- DRM

Mr. Pat Duket has assisted me through the process of leasing two vehicles. He is patient, thorough, extremely knowledgeable and ALWAYS makes the time to answer questions even if I seek him out when I am back at the dealership for routine maintenance. I trust his opinion and recommendations and he is the ONE I want to work with when I need another vehicle in 10 months.

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Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 05, 2018 -

Toyota of Brookfield responded

Thank you for your review. Pat is one of our most tenured salespeople, and always seems to deliver a great experience for our customers. We're happy to see your experience was no different. We appreciate your business, and look forward to seeing you again in 10 months. Enjoy your new Toyota!

August 21, 2018

"Recommend based on quality of staff"

- brad123

Over the recent months I have had the opportunity to interact with George Argires and recommend contacting him for you next vehicle purchase. His knowledge of vehicles, his professionalism, and his concern for his customers puts him among the top in his industry.

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Recommend Dealer
Yes
Employees Worked With
George Argires
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

Toyota of Brookfield responded

Brad, thank you for your review. George has been with us for a while, and tends deliver a great experience. We're happy to hear your experience was no different. We appreciate your business and recommendation. See you for your next service!

February 25, 2017

"Fixed my tailgate issue"

- UkGuys

Brandon was bubbly and effective. Took the time to train me on the Apps on my Highlander after he fixed my stuck glass window lock. I drove up to the service centre after getting no call back when I needed help when the tailgate on my Highlander refused to close. The service centre was really quite with lots of people milling around and no cars in the bay. That beeping for 15 miles is brutal. Brandon saved the day for Safro - thank you.

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Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
Feb 27, 2017 -

Toyota of Brookfield responded

Thank you for the review. Glad to hear that Brandon was able to assist you with your tailgate, and stuck window lock.

July 10, 2015

"Upselling at service "

- Viperdoc

We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had been cranking fine with no other problems, so we took the car to Batteries Plus, who actually put a load on the battery. This showed the battery was entirely fine, with no problems. There was certainly no dead cell as we were told at Jack Safro. This is upselling and dishonest. There is no way a battery could intermittently have a bad cell then have it look good under a load. Safro simply was trying to scam us into buying a new battery. I tried to call the service manager right away, but as of yet, no answer. Be careful and have some knowledge before going there, and if in doubt get it tested elsewhere before replacing items they claim are broken.

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Recommend Dealer
No
Employees Worked With
Kevin
July 18, 2014

"Inspect B4 you sign the service order and drive away"

- LongTimeToyoOwner

Truck brought in for recall work. They had it for at least two months. Only calls I got from Safro was to try to sell me other service that they felt should be done in excess of $3,000!! After having a loaner vehicle for a month I spoke to Bill Stelling and told him the rental contract was for only 30 days so if your not done with my truck yet you will need to extend it. He said yes come back in so we can extend it. I said do I have to actually come in since I live an hour away. Can't you just extend it and email me the paperwork he said no we need the mileage on the loaner and need to see the loaner. I said I can give you the mileage over the phone and it will save me a trip. He said no we need you to stop in to extend thee rental contract. So I drove the hour in to Safro to get the new rental paperwork from Bill, verbally give him the mileage that I mentally noted when stepping out of the loaner, and ask him if he is going to,look at the loaner which I parked out in the lot. He says no that he does not need to see it! So I roll my eyes and drive an hour back home. Another 30 days goes by and no one calls about my truck. So I call them and get a 15 min speech of all the additional service that they want to do. And then I find out the truck recall is still it done. I call another week later and they said it's done but it's in the "body shop" which I ask "why is it in the body shop for recall work that is unrelated to the body of the vehicle" No one at Safro could tell me why my vehicle is in the body shop (or maybe didn't want to) then another few days go by and I get the call that my truck is ready. I go to pick it up and the rear bumper is damaged and there are several other cosmetic and mechanical issues with the truck. I point it all out to them. Half of it they denied to have caused. Some they said was due to other repair issues that needed to be done to correct problems that didn't exist before I dropped off the truck (yes, really). The bumper they did put a new one on and took the truck for another week with no loaner car. After getting the truck back I had another mechanic do all the work recommended by Safro and it did not eliminate the vehicle problems that magically only appeared after I took the truck to them. I now have a truck I used to like that shakes and vibrate when I drive over 30 mph. Thanks Safro. Thanks Toyota for standing behind your products and your dealerships! Three months of inconvenience, frustration, and went through 3 service mangers in that time as I was told "they are no longer with the company."

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Recommend Dealer
No
Employees Worked With
Bill Stelling, Scott Berthelsen
October 17, 2013

"I was nervous trying a new repair shop because my current..."

- 262785

I was nervous trying a new repair shop because my current shop "diagnosed" the problem and after 3 tries, failed to repair the car correctly. I asked a few friends and they suggested that I call James, the Service Manager, at Jack Safro and tell him what was wrong with the car and what was done in the past to "fix" it. James was very patient with me while I made all sorts of sounds to duplicate what the car was doing. He set the appointment for me and set me up with Scott. After meeting with Scott, I was more relaxed and felt that I was in the right place and with the right person to get the job done! While I was there I was able to get the oil changed and perform some things that I had neglected for too long. The whole crew seemed to really gel and I felt that I was part of the "Safro family" from the start.

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Recommend Dealer
Yes
Employees Worked With
Scott
October 17, 2013

"This is my 8th Toyota auto and hace never written. I fell..."

- Odelgado2501

This is my 8th Toyota auto and hace never written. I fell need to write this review. Jacksafro Service center is great. I love the easy way to book service through the web site, easy acess from the highway, the friendliness of all employees,the available rental autos, the free shuttle for me, the free wifi, the cookies and soda, but the best is the professional service and attitude Keep up the good work.

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Recommend Dealer
Yes
Employees Worked With
Tim
May 24, 2013

"Had an oil change and manufacturer warranty work done. ..."

- oksanap

Had an oil change and manufacturer warranty work done. While dropping the car off was asked if there are any other concerns, so I asked if they can look at the breaks to see if they are OK (a lot of city driving). Was told it's a routine check anyway, so no problem. When went to pick up the car, they didn't do a break check because they have to take the tires off to do it - then why say it's a part of the routine check to begin with and set false expectations? If I knew that, I would've requested a formal check and paid for it. Once I got into the car, there was a thick grease smudge on the steering wheel and the starter button. Furthermore, a day later the "maintenance required" light went on again in the car. The service manager (Jim B.) tried to remedy the sloppy work experience by promising a free-of-charge car clean and break inspection. He did pick up the car himself and left me a car to drive to/from work that day and took care of the break inspection. However, the car was not cleaned. In addition, somebody left an empty can of soda in the console. Sloppy work all around even given a second chance, not what I would expect from a big name dealership. Will service my toyotas elsewhere from now on.

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Recommend Dealer
No
Employees Worked With
Jim B.
February 14, 2012

"I recently had my oil changed at Jack Safro Toyota. I sat..."

- joepurisco

I recently had my oil changed at Jack Safro Toyota. I sat down and about twenty minutes later, someone came up to me. This man represented himself as James Balfe, the service manager. He was very eager to try and sell me services for my vehicle that I feel are un-necessary. The so called "Nitrogen" they advertise for tires is air. He told me that if I don't put this nitrogen in my tires, they could become underinflated and blow out on the side of the road. I'm a fairly reasonable person when it comes to servicing my vehicles, I always buy my filters and do my tire rotations. But this just takes the cake for me! I've been coming to this dealership for years, and have bought four vehicles here. I've never once felt so pressured in my life to buy something! I can't honestly believe this man tried to scare me into buying something. I'm never going to this dealership again because of this experience!! what's happening over at Jack Safro?? I always use to feel comfortable, these people used to be honest!

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Recommend Dealer
No
Employees Worked With
James Balfe
1
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