Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,987 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 852 service reviews
May 04, 2026
Thanks to Zach for providing professional service on my Toyota Tundra. He was courteous and polite. Toyota Tundra. He was courteous and polite. More
by Codwyer66
Employees Worked With
May 01, 2026
Basic maintenance oil change, rear differential fluid change and tire rotation, I was in and out in an hour. The multi point inspection video was very informative Kudos to Zach Schuett, Asst. Service Mgr change and tire rotation, I was in and out in an hour. The multi point inspection video was very informative Kudos to Zach Schuett, Asst. Service Mgr. More
by gavin10912
April 29, 2026
Samuel Estacio provided outstanding Customer Service at Toyota Brookfield on April 24, 2026. I sincerely appreciated the time he took to show me all the screens and help me evaluate the types of services t Toyota Brookfield on April 24, 2026. I sincerely appreciated the time he took to show me all the screens and help me evaluate the types of services that would be best for my car which has reached just slightly over 90,000 miles.He was fair and he was very kind to me. It was the best Customer Service I’ve had in a long time! More
by FLGINMKE
Employees Worked With
Samuel Estacio
April 23, 2026
Appreciate Zac S and crew for assisting the Hybrid System Error and loss of power in my 2012 Prius with 137k (almost 14 years). A tedious repair of faulty computer part that was still covered under warran Error and loss of power in my 2012 Prius with 137k (almost 14 years). A tedious repair of faulty computer part that was still covered under warranty! (Kudos to Toyota). Zac told me would take a while (I said I’d like car back in a week) but he got the car done within 2 days On their inspection they suggested I get new tires they have on sale but otherwise didn’t push any services on this 14 year old car More
by vermaashish
Employees Worked With
April 20, 2026
She was completely awesome loved her attitude and I feel pretty bad about a review I left because she went above and beyond for me. pretty bad about a review I left because she went above and beyond for me. More
by johndowdy76
Employees Worked With
April 10, 2026
Dealership is very clean with friendly staff and reasonable wait times. Rob was very helpful with my vehicles service visit yesterday, highly recommend Toyota of Brookfield for vehicle service. Than reasonable wait times. Rob was very helpful with my vehicles service visit yesterday, highly recommend Toyota of Brookfield for vehicle service. Thank you More
by Radulov4
