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730 Reviews of Safro Toyota - Service Center
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July 07, 2020
They sold me a car without fully examining the whole car and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for somethi and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for something they did. 😡 More
by zach
July 03, 2020
Great service! Every interaction with this dealership has been nothing short of wonderful! I bought my first Toyota here and have no regrets. The staff is outstan Every interaction with this dealership has been nothing short of wonderful! I bought my first Toyota here and have no regrets. The staff is outstanding. More
by kieperts3
Employees Worked With
Alex Hienz, Quintin Neal
July 02, 2020
Waited a little while to be spoken to by a service member when I first arrived even though I had an appointment, but I was satisfied with my service and experience overall! when I first arrived even though I had an appointment, but I was satisfied with my service and experience overall! More
by S
Employees Worked With
Quintin Neal
July 01, 2020
Excellent service. Marylou was very helpful and explained the service my car needed. I highly recommend going to Toyota of Brookfield and asking for Marylou. the service my car needed. I highly recommend going to Toyota of Brookfield and asking for Marylou. More
by hollydp
Employees Worked With
Marylou Valdez
June 25, 2020
What’s the point of making an appointment , when people can just drive in and get quicker service then you with the appointment. An hour to an hour and a half for an oil change seems ridiculous to me, Espe can just drive in and get quicker service then you with the appointment. An hour to an hour and a half for an oil change seems ridiculous to me, Especially when They make appointments every half hour. Don’t believe I will be going back to the dealership for service. So there was a customer before me with no appointment and got serviced faster then me. Please explain that to me but you care about your customer. What was the point in making an appointment? Expected to get good service, and with an appointment should have been less of a wait time. And I don’t want to hear it is due to COVID 19. Car is done at 3:30pm how long before them come get me. Time when finally finished with my service was 4pm. More
by Sschreiber11
Employees Worked With
Mike wemmer
June 20, 2020
Mike was very good at explaining what was done to my car and how much everything would be. He also explained my next visit right away. Good service! and how much everything would be. He also explained my next visit right away. Good service! More
by Lissalee10
Employees Worked With
Mike Wemmer
June 18, 2020
Efficient and professional. Great service and excellent explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointme explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointment. Thanks. More
by BB
Employees Worked With
Quintin Neal
June 12, 2020
Everyone is always so friendly & professional! Mary Lou was eager to help & assist me with all of my questions. She made it such an easy service experience! was eager to help & assist me with all of my questions. She made it such an easy service experience! More
by obkomppa13
Employees Worked With
Marylou Valdez
June 09, 2020
The service was great. Quintin kept me informed and was great to work with. The check in process was very organized and kept things moving quickly. great to work with. The check in process was very organized and kept things moving quickly. More
by Jlj39000
Employees Worked With
Quintin Neal
June 08, 2020
Terrible experience Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / ti Went in for an oil change and tire rotation with a scheduled appointment time. Even with the appointment it took over 2 hours for the oil change / tire rotation, but the worst part is they caused $1800 in damage to my vehicle from improper lifting of the vehicle. After the appointment I noticed my fuel gauge was acting odd but didn’t think much of it until my vehicle ended up breaking down on the side of the highway. The vehicle was towed to a different dealership nearby where it broke down and they discovered damage to my fuel tank caused by Toyota of Brookfield. I have since spoken to both the Service Director (Tim Lange) and General Manager (Mark Krochmal) who flat out refuse to cover the damage Toyota of Brookfield caused to my vehicle. I will not let this slide from them causing $1800 in damage to my vehicle. I have since filed complaints with Toyota and the Better Business Bureau. If this is not resolved I will also be filing legal action against Toyota of Brookfield. More
by joek159
