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Safro Toyota - Service Center

Brookfield, WI

4.9
757 Reviews

757 Reviews of Safro Toyota - Service Center

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September 04, 2019

Worse Toyota dealersheap I had a bad experience there when I had to have service for my Toyota Camry. Very bad meetup They told me they will wash my car but they NOT washed. More

by NAZARLOSHNIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Moreno
Sep 09, 2019 -

Toyota of Brookfield responded

Thank you for your feedback, we're sorry to hear about the issues you had with your most recent service. We do wash your vehicle with every service, weather permitting, so we apologize if that didn't happen this visit. The tires should all be inflated to the same pressure, we'd be happy to correct any tire pressure issues for you.

September 03, 2019

Poor customer service New to leasing a vehicle and I was told 36,000. Everything covered including maintenance. I went at 6 months they told me I didn't have enough miles y More

by Dizzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Moreno
Sep 09, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're sorry for the inconvenience you experienced. We'd be happy to go through the ToyotaCare coverage with you to make sure we don't have any issues with your remaining services.

August 20, 2019

Not going to deal with this dealer anymore... I absolutely question their ability to provide adequate service on the vehicles that they service. I took my brand-new truck in for the included five More

by lewi3069
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Lange
Aug 20, 2019 -

Toyota of Brookfield responded

Kevin, we're sorry to see that you feel you can't deal with us anymore. We'd be happy to discuss the issues you've encountered while trying to change your oil, and see what we can do to resolve the matter. Please feel free to reach out to me if you would like to have a conversation. Mark Krochmal, General Manager 262-781-2626

August 16, 2019

Ro 3725776 Mr John Kocher is a professional & knowledgeable. Resolved the issue with the car in a timely manner. Corrected error from previous dealer in Ohio. More

by Car, Happy 819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kocher
Aug 19, 2019 -

Toyota of Brookfield responded

Thank you for your review. John is a great asset to our service department. We're glad to see that you were well taken care of.

July 30, 2019

Paperwork When I couldn’t find my registration papers so my daughter could get her school parking pass, Chris emailed copies to me ASAP. He returned my phone ca More

by Alibru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Krochmal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taras Girnyy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

Toyota of Brookfield responded

Thank you for the review. Chris Sberna is a great asset to our company. We're glad that he was able to assist you in getting the paperwork needed to get your daughter's parking pass.

July 20, 2019

Oil Change and Minor Maintenance They were very friendly and helpful. The service guy was very knowledgeable and he answered all my questions. I didn't have to wait long for my vehicl More

by ToyotaGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Martin
Jul 23, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Randy was able to answer all of your questions, and get you in and out for your service. We hope to see you for your next service!

June 29, 2019

Great Service Excellent customer service, friendly, and quick! I definitely will be returning. I was back on the road in no time after bringing my car in for servic More

by Jacob1423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geremy Reichert
Jul 01, 2019 -

Toyota of Brookfield responded

Jacob, Thank you for your review. Geremy is a great service Advisor, we're glad that he was able to get you back on the road in a timely manner. See you next time!

June 28, 2019

Great service dept. On the road and trouble codes popped. Called and talked to John who was immensely helpful. Diagnosed as we spoke and the codes have not come back. Hi More

by Mtime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kocher
Jul 01, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that John was able to help you with the diagnosis of your codes, and certainly that they haven't come back! See you next time

June 27, 2019

Amazing Service! Very pleased. Thank You Thank You!! Randy welcomes me immediately when I puked into the service area. Set me up with a ride home, called me when completed and wal More

by Duck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morning driver too!!, Randy Martin
Jun 28, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Randy took such good care of you, and that you walked out with a smile. See you next time.

June 27, 2019

Car repair John and Marylou in service were great and solved all of our vehicle issues for us. We really appreciate them making sure our vehicle was taken care o More

by Camry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marylou Valdez, John Kocher
Jun 28, 2019 -

Toyota of Brookfield responded

Thank you for your review. Both John and Marylou are great service advisors. We're glad to see that they solved all of your vehicle issues. See you next time!

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