Toyota of Cedar Park - Service Center

Felt Unwelcome While I understand that COVID-19 has changed things, 2 years ago, I had my airbag replaced under a manufacture recall - at the same dealership. I felt While I understand that COVID-19 has changed things, 2 years ago, I had my airbag replaced under a manufacture recall - at the same dealership. I felt fairly treated at that time, so I am comparing that experience to the most airbag recall replacement(yes a replacement for the other recall replacement). I arrived at the appointment time of 9:30. I was prepared to wait, like I did for the last airbag recall replacement. My request to wait was denied, I was told to make another appointment(now the reason I arrived at 9:30 was because I had an appointment). So, I asked if they could shuttle me to work. Which she then agreed. I waited at my Cedar Park office, which was empty because most people WFH right now. I texted Amy at about 6:10p and asked if the car was ready, she replied with yes, and asked me if I needed a ride again, I replied yes. After I arrived at the dealer, I saw the paper work, I saw the car was actually ready at 4:30pm. Had I not called, I think I would have been stranded in Cedar Park; I live 40 miles away. In addition, I was never given a multi-point inspection report. It was not attached to the email, or printed out. I get it, without supervision, things fall apart. More

In the midst of covid, I felt very safe there. Elizabeth was excellent and ensured all my needs were met. Thank you. Here are my extra words to make 25. was excellent and ensured all my needs were met. Thank you. Here are my extra words to make 25. More

I had an appointment on Saturday afternoon for an oil change. I was there for 2 hours and 40 minutes. No car wash or tire rotation. Employee was very courteous and kept me informed on the wait time. Not change. I was there for 2 hours and 40 minutes. No car wash or tire rotation. Employee was very courteous and kept me informed on the wait time. Not sure if making an appointment makes any difference. I won't schedule on Saturday afternoon again. I actually chose that time because I knew it would be cooler in your dealership than mowing my yard. 😁 More

Excellent service My car received it’s 60K service by an exceptional crew. From the moment I dropped off my car, all my car’s needs were orchestrated by Nathan. I was a My car received it’s 60K service by an exceptional crew. From the moment I dropped off my car, all my car’s needs were orchestrated by Nathan. I was able to view 2 videos on my car’s care, along with have discussions by phone. Free Uber drop off and pickup allowed for me to go home and let Toyota handle my car’s service. Thank you Toyota of Cedar Park for making good car care easy. More

It was very “In and Out”. Didn’t take as long as I thought it would and they provided the the inspection video and sale/coupon options. thought it would and they provided the the inspection video and sale/coupon options. More

Received multiple services. Had to leave over night. Service Department provides me a ride with Lyft and Walter from Lyft was great as was his vehicle which was exceptionally clean. Service Department provides me a ride with Lyft and Walter from Lyft was great as was his vehicle which was exceptionally clean. More

Kimo was very personable and explained everything in detail. Very pleasant person. I felt like he was very honest. Kimo helped me by saving time coordinating my recall service appointment with my stand detail. Very pleasant person. I felt like he was very honest. Kimo helped me by saving time coordinating my recall service appointment with my standard service spot. He went over the top to show me pictures of my struts and I had all information. More

Went in for complementary 10k service. They didn't even attempt to clean vehicle as they'd advertised, took over an hour to change the oil and rotate tires, then charged me $53 for a cabin air filter tha attempt to clean vehicle as they'd advertised, took over an hour to change the oil and rotate tires, then charged me $53 for a cabin air filter that costs $10 on Amazon and takes literally less than a minute to install. More

I get good service here. My only suggestion is to let me pay without having to come into the building. Thank the whole team for me please pay without having to come into the building. Thank the whole team for me please More

Easy to get service scheduled and completed. All staff is very friendly. The technicians pay attention to detail. This last visit was the first time thy did not wash my vehicle when the service was co is very friendly. The technicians pay attention to detail. This last visit was the first time thy did not wash my vehicle when the service was completed. More