Toyota of Cedar Park - Service Center

Excellent service experience. Michael, my service advisor, communicated status promptly. I also really liked the video inspections shared with me. advisor, communicated status promptly. I also really liked the video inspections shared with me. More

Thorough! The video of what was done was extremely professional and just added creditably to an already stellar team. professional and just added creditably to an already stellar team. More

I thought my service was good. Mario was nice to work with and very professional. with and very professional. More

Very professional and customer service centeredHandled Very professional and customer service centered Handled the truck with care. Knew what they were talking about Very professional and customer service centered Handled the truck with care. Knew what they were talking about More

Everything is GREAT until you request to get something fixed under warranty that they charge almost $6k for when you purchase the vehicle. I drove up and was greeted by service advisor Rosendo Puente, as fixed under warranty that they charge almost $6k for when you purchase the vehicle. I drove up and was greeted by service advisor Rosendo Puente, as soon as I told him I came in for a warranty repair on my seats, his face automatically changed and told me they were not covered. I then asked him what the warranty was for that I paid extra for? He said mechanical issues only! Then I told him, well the financial advisor said the seats were covered, so he went to look at them, and automatically said they won’t cover those stains! I told him please process my claim or give me the manager, he then said ok I’ll try. Later that day he text me to say that the insurance will not cover to replace them or even try to clean the seats ,that they denied the claim. After I told him I was going to call cooperate or ask a lawyer what they recommend, he then texted me saying they were going to “try and clean the seats” I took my car in on Tuesday, three days went by and nothing was ever communicated to me. I finally called on Friday to ask what was going on and he said oh they are just now cleaning them. Picked up my car Saturday and seats were extremely wet and with a strong odor. The best part of it all was that the seats are still dirty even after being in the shop for 4 days!!! Don’t fall into that warranty scheme when you purchase a vehicle, they are not honest and will do everything to not fix the problem. When I was talked into it, they said if the stain doesn’t come out we will automatically replace any seats or carpets that are stained. To make things better he walked me out and still had the audacity to ask me to leave a 5 star review. He also asked if he could schedule a service and when I told him sure please schedule my service for my other car, he said sure I will give you a call, til the day I haven’t heard back. I’ve purchased 2 vehicles from dealer in the last year and they treated me like I was an idiot. If you can steer away from Toyota of Cedar Park. More

Leave my air filter box screws bent after Inspection, leave batter cap unopened after persuading a new battery, leave the glove box uninstalled after inspecting cabin air filter. The battery replaced 3ye leave batter cap unopened after persuading a new battery, leave the glove box uninstalled after inspecting cabin air filter. The battery replaced 3years ago at this dealer needs or recommended to be replaced again. More

Daniel and Joey continue to go above and beyond assisting me in servicing my vehicle. me in servicing my vehicle. More

Excellent service! Katherine treated us like royalty! She provided me with frequent updates and ensured I was in and out in a timely fashion. Very pleased! provided me with frequent updates and ensured I was in and out in a timely fashion. Very pleased! More

My service manager was wonderful. Sean Mackin was helpful, knowledgeable, and professional when taking care of my car. He even managed to get me out before the promised time with a washed car! What helpful, knowledgeable, and professional when taking care of my car. He even managed to get me out before the promised time with a washed car! What a pleasant experience. The sales manager, Steven Webb, was very kind as well. I will definitely be back. More

Wonderful experience!! Thank you for always taking care of my Black Beauty! Toyota Cedar Park is awesome! of my Black Beauty! Toyota Cedar Park is awesome! More