Toyota of Clermont

Good treatment and respectful I will go back when getting a new vehicle. I will also recomend this dealership and the people that worked on my deal to others. Thank you again. I will go back when getting a new vehicle. I will also recomend this dealership and the people that worked on my deal to others. Thank you again. More

Worst service ever I had real bad experience with this place several times. They practice shady business. They try to fix things that is not needed and leave the issues I had real bad experience with this place several times. They practice shady business. They try to fix things that is not needed and leave the issues behind. Once you are a customer of them they will milk the money out of you over and over again. I had issues with my exhaust system, they wanted to replace cadillac converter ($1800) I went to some other place it was a minor issue did not even cost $200. There was a recall for high oil consumption, one they fixed Oil started leaking. They tried to tell me the oil Leake was from some other place. I had to prove them it is from their work. They fixed radiator and did not do a good job. Which later cause Head gasket to leak (Cost 1800 they offered to fix it for 900) Toyota is a Junk, and this dealer is a scam artist. More

Great Experience Thank you everyone for such a smooth car buying experience. Best car purchasing experience ever! JoAnna was super fast with the paperwork and Krysta Thank you everyone for such a smooth car buying experience. Best car purchasing experience ever! JoAnna was super fast with the paperwork and Krystal was very helpful with getting the car ready to go home. More

Easy car buying and friendly staff Joe, Josh and Nikita rock! The process was quick and easy. The was super surprised with the great price they gave me right from the start. Joe, Josh and Nikita rock! The process was quick and easy. The was super surprised with the great price they gave me right from the start. More

Best experience ever Everyone was great and I appreciate the way they helped us obtain our goal of buying a new car. Simply amazing customer service. Can’t get better serv Everyone was great and I appreciate the way they helped us obtain our goal of buying a new car. Simply amazing customer service. Can’t get better service anywhere else. More

Awesome The best service ever. The employees gave me all the options possible and help me leaving the dealer with a car with a great payment The best service ever. The employees gave me all the options possible and help me leaving the dealer with a car with a great payment More

Dishonest Dealership It’s pretty amazing how the bad reviews never get listed. I had a very bad experience with salesman Will and manager Nick. Both are very dishonest a It’s pretty amazing how the bad reviews never get listed. I had a very bad experience with salesman Will and manager Nick. Both are very dishonest and like to play dirty. I was told that if I didn’t finance with them, they wouldn’t provide me a buyers order. Will just plained out refuse to provide me one . Said they do not do business with Fairwinds Credit Union. Apparently, they do not score high enough to do business with a great local bank ... People be aware they will guide you in give you their bottom number then start adding dealer fees etc. I guess I’m use to doing business with legit companies. Ironically, went to another local dealership and got not only a better deal, but more options and honesty. PLEASE BE AWARE! More

Failure to provide legally owned items On Nov 09 2017 I purchased a new vehicle at Clermont Toyota. The vehicle was delivered with no vehicle documents or 2nd set of keys. After repeated ph On Nov 09 2017 I purchased a new vehicle at Clermont Toyota. The vehicle was delivered with no vehicle documents or 2nd set of keys. After repeated phone calls and discussions with the dealership customer relations Mgr, the GM, Sales Specialist, and Toyota Motor Company Customer Care to resolve and get what I paid for and is legally mine. After more than 10 days, no keys and no documents. From the onset I have always stated that all I want is what is mine and paid for (I.e. key/docs) and nothing more. At 7:40 PM on Nov 20, 2017, I received a phone call from the general manager/president (Mr. Nick Petrone) while at dinner with friends and family. This conversation was overheard by several people. Mr Petrone clearly stated that he would send the keys & documents if I removed the 1-star rating review. He tried to blackmail me by stating that he had no obligation to send the owner the 2nd set of keys or documents on the vehicle and that he would send keys only if I removed the rating. During the conversation he latter stated I had only two options. One, that I go to the dealership and pick up the items (over 400 miles round trip), and 2 that he would be nice enough to send the key, but that said key would not work because it had to be programmed and I had to take it to get it programmed, pay for it out of my pocket, and he would latter reimburse me for the programming if I removed the 1-star rating (probably hold the reimbursement for ransom until I removed the review). He would not listen to any of my suggestions to resolve the issue. Mr. Petrone has clearly demonstrated the lack leadership, managerial, or customer relation skills. I request that the owner of this dealership (if other than Mr. Petrone) be made aware of this situation before it escalates any further and that Toyota Motor Corporation take immediate and direct action to resolve the situation and his tactics are a clear violation of Florida statues. Blackmail and extortion are federal offenses. More

New Car Purchase The experience was truly exceptional at Toyota of Clermont dealership. Joshua did a great job explaining the different features of the vehicle, includ The experience was truly exceptional at Toyota of Clermont dealership. Joshua did a great job explaining the different features of the vehicle, including all of the safety features. Dave and Nikita made the rest of the process go extremely well. Nikita did an awesome job with the paper work and even helped me pair my cell phone with the vehicle. I was very impressed by the professionalism of these three individuals, they did an outstanding job. Thank you, Eli More

Great Experience Thank you to the wonderful service provided by the staff at Toyota of Clermont! The entire experience was amazing starting from the moment Malcom g Thank you to the wonderful service provided by the staff at Toyota of Clermont! The entire experience was amazing starting from the moment Malcom greeted us ,gave us every detail of the Camry and took us out for a drive. Matt followed by helping us find the best financing option and by making as feel at home and finally by singing our papers and getting our car delivered by Krystal who also answered all of our questions!! Fantastic experience from start to finish!!! More