Toyota of Clermont

The service director Jack Machado is extremely unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and a unprofessional and should not have a job. Every time I go to the dealership he has an attitude, I was asking about a service that was not done and apparently you are not able to question what is done on your vehicle where he proceeded to tell me I did not pay for it part of my Toyota care package and he needed a code so he could get paid that is why it was put in the system as completed as he continued to talk down to me I called him an xxxxxxx which caused him to jump up from behind his desk and get into my face in an aggressive manner when I told him go ahead hit me he tried to say I was threatening him which was a joke I was calm and a little surprised I was able to keep myself from actually defending myself where I had every right to do so. I am still waiting to be contacted by the general manager s assistant who witnessed the entire thing More

I also will not be doing business with them ever again. Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I ha Same story about the second key. I had to pay 225.00 for a backup key. Nice scam. Unfortunately I had to by another car as mine was totaled. I have had good luck with Camry’s so I wanted another one. Shortly after driving back to Michigan, the brakes started making noise and the wipers turned on randomly. Still no resolution. Today I made an appointment for the free oil change that came with buying the car. I called at 9:30 scheduler told me they were not busy and to come on in. I arrived 5 minutes early and waited for an hour and forty minutes for an Oil change. Unreal. I seriously do not recommend this dealership. That is unfortunate because I believe Toyota makes a good automobile. More

I do not recommend this store, I was deceived about the lease, I drive 150 miles a day and I told the salesman that. And the seller advised me to buy a Tacoma SR5 access cab, even though he knew that I dro lease, I drive 150 miles a day and I told the salesman that. And the seller advised me to buy a Tacoma SR5 access cab, even though he knew that I drove many miles a day and the car, because it was access cab, would not suit me due to my work. I was advised by the seller to do the lease so that my company's history would be good and then I would switch to a double cab Tacoma. "Without having any problems making this exchange." Today one year and two months with the Tacoma 47500 miles. Now to make this exchange, they are charging me another 9k dollars in difference to exchange for a new car. And that wasn't told to me. When I went to Toyota of Clermont, the salesman who sold me the Tacoma called his manager and he told me that the lease was not an option in my case, that I should not have bought it. The seller himself advised me to buy knowing that I drove 150 miles a day. saying that I wouldn't have any problems. I paid $3500 down payment, plus $475 per month, with now another $9,000.00 to add to the new car to be able to trade. I feel disgusted by this store and how dirty business is done there. Today the pay off for the Tacoma SR5 is $32,500 and they are offering $20,500 to $22,000. Look at the advice the manager of this store gave me: He asked me if I was going to buy a house in the next seven years, I said I didn't know, but that I was planning to. He told me that a solution in my case would be for me to return the car to the bank, the manager also said that before I returned the car to the bank, I would buy a new Tacoma double cab with them, because after I return This Tacoma I will no longer be able to buy another car because of my bad credit, the reason for the return. Now my situation is I can't sell the Tacoma SR5 access cab or exchange it for another car. I'm stuck in this lease More

Most dishonest dealership i have ever dealt with. Am requesting a meeting with the owner Am requesting a meeting with the owner More

BEWARE! ! High pressure sales. They go on the pretense of. Coming inside the show room to get you a business card and magically a manager arrives at your tabl ! High pressure sales. They go on the pretense of. Coming inside the show room to get you a business card and magically a manager arrives at your table with high pressure sales. NO means no. More

It's a bad vibe. Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I Went into the service I got a few calls about a product recall. I stood inline and wasn't greeted for like 4 minutes. Idk these people may be busy I made eye contact with a few of them. When I walked up “what” . I asked my question and just left. It's a horrible non welcoming place. When I need to buy a car I would rather drive 50 miles to another dealer ship More

STAY AWAY FORM TOYOTA OF CLERMONT AND TOYOTA OF ORLANDO! The other day my wife and I went to Toyota of Clermont just to look at 4Runners on a whim—not buying right now. The product specialist, or whatever The other day my wife and I went to Toyota of Clermont just to look at 4Runners on a whim—not buying right now. The product specialist, or whatever they call the people on the lot with the clipboards, greeted us. I told him that we were only looking and that we did not need his help at the moment. As we started walking toward the 4Runners the young man followed me. I turned to him and said “We got this. We don’t need you right now”. He still followed me. Grrrrr! This was the first indication that you don’t really matter to them. Only the sale matters. So we took a test drive and then tried to leave. We were then strongly coerced into coming inside because the young man did not have a business card on him. We had to wait ten minutes to meet the sales manager or whomever he was. I only did this to throw the young lot guy a bone because, clearly, he was being graded on this aspect of the torture. Eventually we met one of the sales managers who commenced trying to get us to buy the car “tonight” despite me saying many times we were only there to look. Jeez man! They really do not have you as a person in mind when they are employing all these tactics. It’s all about the sale to them. A week later we bought a new 4Runner from Central Florida Toyota of Orlando. Best new car purchase ever! Save the grief. Go there instead. NPS More

The worst place. They said they had two Sequoias for us to look at. We drove 1 1/2 hours to dealership. They didn't have any. What a waste of time. They said they had two Sequoias for us to look at. We drove 1 1/2 hours to dealership. They didn't have any. What a waste of time. More

Classic bait and switch. Spoke with them on and off over a few weeks and have text proof agreeing to MSRP and no market adjustment. After driving 2 hours to finalize the deal Spoke with them on and off over a few weeks and have text proof agreeing to MSRP and no market adjustment. After driving 2 hours to finalize the deal we were hit with a surprise $5k markup. More

So, my wife and I inquired about a 2019 Honda Odyssey at a Toyota dealership. We called today around 10 AM to see if the vehicle was available and if they could have it ready to look at by this afternoon. T a Toyota dealership. We called today around 10 AM to see if the vehicle was available and if they could have it ready to look at by this afternoon. They said they can't hold it but would call back if they happen to sell it. I told them I understood and was planning for someone to babysit our children while my wife and I would come by and see it. Around 430 PM. I called back to make sure the vehicle was there, and the manager told me yes. So the wife and I drove over an hour to look at the vehicle. Once inside the sales person asked us what vehicle we were looking for. We told him the 2019 Honda, and he stated, "Oh ok, a mini van.""Sienna." We stated "No the Honda Odyssey you have on your lot, and we call about." The salesman said we sold it yesterday. In which we was like xxx. He said he would get his manager. Once the manager showed up, he was apparent in asking why we want an Odyssey over the Sienna. We told him why, and he apologized for the inconvenience and offer to pay our gas. I felt like they knew it was sold already but wanted us to show up to sell us something else. It seemed like a cost benefit to get someone in the door and pay 25 dollars for fuel vs. not having anyone coming into the dealership. I was pretty loud and using some very colorful language with them since we had our 1 week old child with us. I believe they knew since we called twice, and they confirmed both time the car was there. Honest mistake my xxx. This was a blatant violation of false advertising. I called not once but twice to confirm the vehicle I saw on line was on the lot. They flat out lied. It was not a mistake. They wasted 2 hours of my time. That is something that you can't get back and not worth a mere $25 in gas More