Toyota of Clermont

Poor Service, Poor Sales They used to be alright. Now, if you don't have an appointment, which they call and pester you to make, you can't get an oil change in under 2 hours ( They used to be alright. Now, if you don't have an appointment, which they call and pester you to make, you can't get an oil change in under 2 hours (it's an oil change, there's dozens of places to get it done, I'm not interested in making an appointment). Last service experience I was quoted 45 minutes, was there 2 hours. They knew I was annoyed so they glossed over recommended future services, which were kind of a big deal since I was approaching 90k. In addition, sometime mid 2018 I needed tires which the service rep was less than enthusiastic to help with. He said he had one tire in stock and the attitude was "take it or leave it". I left it and went else where. Latest sales experience I was lied to and hassled to persuade me into a lease, which I declined multiple times. They even have you sign a form that says they told you about the lease but you declined, so it's obviously a big deal to them. The sales guy lied saying my insurance would go down because of the new safety features and I'd spend less on gas. Neither turned out true. Reviews are a big deal to them so I intend on leaving one everywhere I can. Sometime during the sales process, the sales guy filled out a survey for me, all 10's and asked me to sign. In the Finance office, I was asked to log into Facebook and write a review on the spot, she'd wait. The line used was "We are a Japanese company which, by there standards, anything less than all 10's is seen as really bad" and "a bad review means I won't get paid commission". Lastly, without consent, the sales rep texted me over the Christmas holiday asking me to complete the survey they sent me with all 10's. I received 4 texts from him as if there was some deadline for me to fill it out. Obviously it's all about the money, not the customer. They did not get all 10's... While I typically wouldn't bother with all these reviews, purchasing a vehicle is no small purchase and it's something I use everyday, which means, every time I go somewhere, I have to think about the poor experiences. I drive past their business daily and I have no intention of stopping back. Posted my first review on Google 2 weeks ago with a prompt response that the GM will reach out. No one ever did. Not sure I'll buy another one here or go back for service...I bought my first Toyota here back in 2014/15 and never got it serviced anywhere else. More

Absolutely dishonest people I called their internet sales for a quote on a new Camry LE and a trade in appraisal for my 11 year old Camry. I did receive a good quote for the new I called their internet sales for a quote on a new Camry LE and a trade in appraisal for my 11 year old Camry. I did receive a good quote for the new Camry LE which I was happy with; for my trade in, they told me that I should input my car info into their own website page which would provide an estimate. That site, which I think uses KBB data, gave me an appraisal of $3,000 to $3,800. I called in again, and internet sales woman said the range accounts for the condition of the car and they usually try to beat the low end of the range. When I went to their dealership however, the sales manager said my car is worth $1,200. I was not happy, and called the internet sales right in front of him on speaker phone and was again told that they would match or beat what their own website says is my car value. The sales manager simply shrugged off and refused to provide any color on why they are nearly 60% below the quote from the website. When I persisted for an explanation, he simply called me a bunch of racial epithets and insults and walked off — right in front of my teen aged daughters. That same evening, I traded in my car at another area dealer of Toyota, received $3,000 trade in value, and purchased a new Camry LE. Not only is this dealer using false promises and deceit to bring customers in through the doors, but their disregard for the customer, and the disgusting manner in which they abuse customers is just shocking. I am planning to report them to BBB. More

Another happy returning customer!! Stopped by dealership today with a 2018 Tacoma, which was only 9 months old. Ended up being offered a great deal on a 2019 Camry XSE, with a few minu Stopped by dealership today with a 2018 Tacoma, which was only 9 months old. Ended up being offered a great deal on a 2019 Camry XSE, with a few minutes of arriving. Of course we accepted and drove away happy with a great vehicle. So, two vehicles from Toyota of Clermont in less than a year. Trust me, great dealership and overall outstanding service. More

Benjamin J. Lewis, Sales Specialist Ben greeted me at the door with a big smile. I was involved in an accident as someone rear-ended me going extremely fast and totaled my beautiful Toy Ben greeted me at the door with a big smile. I was involved in an accident as someone rear-ended me going extremely fast and totaled my beautiful Toyota. He knew I was upset and treated me most kindly and with a big hug. Thank you Ben. Ben had my exact replacement Toyota all picked out for me. A beautiful surprise! He quickly and efficiently took me through all the paperwork. He even called the car rental agency that my insurance company provided me with to have them pick up the rental car at the dealership! I appreciated his friendliness, his knowledge during purchasing and his warm patience. Thank you so much Ben! You are terrific! More

Great Experience My first car buying experience. I was a little bit scared, but they were all very kind. I got a good price. I would recommend this dealership. My first car buying experience. I was a little bit scared, but they were all very kind. I got a good price. I would recommend this dealership. More

Always a great time Everyone here is So awesome. Rose, alison, aimee, joanna, frances, jerry and julianna all helped to make our experience great. This is our 3rd car Everyone here is So awesome. Rose, alison, aimee, joanna, frances, jerry and julianna all helped to make our experience great. This is our 3rd car More

Best time ever This is an amazing dealership. I felt like family and I'm so thankful to roc rose alison jerry aimee frances and julianna. My daughters car is amazing This is an amazing dealership. I felt like family and I'm so thankful to roc rose alison jerry aimee frances and julianna. My daughters car is amazing More

Always walk out happy We've bought three vehicles from this dealership. We come here because they don't mess around and always walk away with the car we want at the right p We've bought three vehicles from this dealership. We come here because they don't mess around and always walk away with the car we want at the right price. More

Happy Customer Positive spirits, knowledgeable and very professional. Towards the end of closing the deal on my new car Alison (delivery vehicle) was awesome as well Positive spirits, knowledgeable and very professional. Towards the end of closing the deal on my new car Alison (delivery vehicle) was awesome as well. I was very pleased with the services and my new var. I most definitely will recommend others to your business. Thank you. More