Toyota of Cleveland - Service Center

I wanted a midsize- truck and decided on a Toyota Tacoma after hearing how durable they were. Being from North Carolina, I talked with Asheville and Hendersonville dealers but was not satisfied. Broadning m after hearing how durable they were. Being from North Carolina, I talked with Asheville and Hendersonville dealers but was not satisfied. Broadning my Horizon, Toyota of Cleveland seemed to be worth a visit. Best decision I ever made. There I met with Pete Green and Holly Ivey and we came to a price on the truck and color I wanted. It was not in your inventory, but they researched and found my Dream. Left there a couple days later a happy guy. I continue to bring my Tacoma back for regular scheduled maintenance. The Service Department is courteous, punctual, and professional... Will recommend Toyota of Cleveland as the place to go to all my friends here in Murphy, NC. Thank you and please share this with Pete and Holly. Sincerely, Glen Beaver (beav) More

Mark Duncan was great as it was my first time to this dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typica dealership for service of a new company leased van. Mark answered all of my questions and concerns with the utmost professionalism. If Mark is typical of the kind of employees working at this dealership, then I would highly recommend this dealership to everyone. Keith Cornea More

Toyota of Cleveland has a great service department! Mark Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being Duncan always greets me with a smile & handshake. He takes time to explain the service being performed and the cost involved prior to the work being performed. Having Mark at Toyota Cleveland makes my Toyota ownership experience even better! I recommend their service department to my friends without reservation. More

The service department was wonderful to deal with. They worked with my schedule and had my vehcile done in record time. They listened to my concerns about what maintenance issues I had. They called and u worked with my schedule and had my vehcile done in record time. They listened to my concerns about what maintenance issues I had. They called and updated me on the progress. I had a 4-5 hour maintenance appointment. Great Job Toyota of Cleveland and Mark Duncan! More

I get my Toyota's serviced every 5000 miles and I always get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. get the best service. Phil Bates is usually who waits on me. I will send anyone to Cleveland Toyota who needs service or a new car. More

Excellent service and staff. They set the standard for Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; rippin Toyota. Why waste words? Toyota of Cleveland is skookum; extraordinary; very remarkable; smashing; marvelous; wonderful; bang-up; splendid; ripping; jim-dandy and cool. More

I deal with dealership often always first class in all dealings. Tom is most professional service manager that I have ever dealt with good job dealings. Tom is most professional service manager that I have ever dealt with good job More

Well Im back on here again after purchasing a vehicle from this dealership in October 2011. After some issues were straightened out after we purchased the car we thought all of our problems with the deal from this dealership in October 2011. After some issues were straightened out after we purchased the car we thought all of our problems with the dealership were over. I guess I was wrong. The car we purchased came with a certified pre-owned warranty that included free oil changes up to 100,000 miles and the salesman told us that it included wiper blades also. EVERYTIME my wife takes her car there for an oil change it is a huge mess! They dont recognize her in the system and try to get her to pay full price for the service. Its the same response everytime. "We will fix it this time so it shouldnt be a problem again" but they dont fix it and give her the same hassel everytime she goes up there.They make her feel like she is trying to get something for nothing when it is something that they promised us when we bought the car?! We also got an invoice in the mail for $28 for wiper blades that were suppose to be included(per salesman). I recently just purchased a new vehicle and drove all the way to Knoxville to keep from doing buisness with this dealership and I can promise after the warranty is up we will never step foot on their lot again! More

My initial experience was not ideal, but the customer service manager (Tom Trout) claimed responsibility and resolved the situation to my satisfaction. My advice to other customers: Ask lots of quest service manager (Tom Trout) claimed responsibility and resolved the situation to my satisfaction. My advice to other customers: Ask lots of questions and understand all of the information your tech presents. Choose the least invasive/fastest/cheapest fix and come back again if that doesn't solve your problem. More