If i could mark all 3 "Reasons for Visit" I would. I've bought a used and new vehicle as well as use their service department regularly. By far the best dealership experience I've ever been around. The folks at Toyota of Cleveland just plain get customer service. Both on the sales and service side. Its consistently great every single time. I literally haven't had a bad experience or been disappointed leaving there once in the 6 years I've been going there. They go above and beyond to help their customers. I travel 30 miles out of the way, passing multiple Toyota dealerships and oil change spots, every 5,000 miles to get both my vehicles serviced there. Also, bought both vehicles there and will continue to buy there for the foreseeable future. Highly recommend!