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162 Reviews of Toyota of Cool Springs - Service Center
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January 21, 2021
Car brought in for service and recall. At time of purchase was told that there would be a complimentary car wash with each service, and that has yet to happen. At this visit, we specifically asked fo purchase was told that there would be a complimentary car wash with each service, and that has yet to happen. At this visit, we specifically asked for car wash. My wife spoke w the service associate, Alex, who assured her that it had been done. It was evening when I picked up the car, and when I got home I found that it most definitely had not been washed. There were smears where we had wiped around door handles and fingerprints in the dirt on lift gate. I called back, and was again told that it had been done. As I explained my findings and frustration, there was no apology, no offer to have it washed elsewhere as we live about 25 min away I took the liberty of speaking to sales manager Denzel, who asked me to contact him if/when we returned. May seem like a small issue, but not being able to count on things being done, then being lied to about it does not inspire confidence in dealership. I received 5 or 6 email requests for a review and initially elected to let it go and not leave a review, but after repeated emails, I elected to give them what they asked for. More
by X
Employees Worked With
Alex, Denzel
January 21, 2021
My needs were met in the service of my Toyota automobile. My car was ready whithin a reasonable amount of time. All concerns were answered and looked into. Thank you. My car was ready whithin a reasonable amount of time. All concerns were answered and looked into. Thank you. More
by KCHH
Employees Worked With
January 15, 2021
The person that picked up my car was so very nice. All the work was done in a timely manner. It is always a please dealing with the people at Toyota of Cool Spings. the work was done in a timely manner. It is always a please dealing with the people at Toyota of Cool Spings. More
by Jerseygirl1
Employees Worked With
Daniel Rodriguez
November 29, 2020
The dealership provided excellent customer service. The waiting area was clean, social distancing was practiced, masks were worn by all staff, and I enjoyed the complimentary coffee. waiting area was clean, social distancing was practiced, masks were worn by all staff, and I enjoyed the complimentary coffee. More
by JLO 2017 Tucson
Employees Worked With
Alex Galbreath
November 17, 2020
Thanks Toyota of Cool Springs! My check engine light on my 2003 Tundra came on recently. After taking it to your shop it turned out to be only the gas cap so I had it replaced and some other minor work per my 2003 Tundra came on recently. After taking it to your shop it turned out to be only the gas cap so I had it replaced and some other minor work performed. Thanks to Joe in the service department I was treated very fairly and will keep both my Toyota vehicles at Toyota of Cool Springs. Very satisfied customer. More
by gthomp14
Employees Worked With
Joe Fazio
October 07, 2020
Absolutely excellent service and Isaiah Blacksmith is first class! I would recommend this dealership and this service advisor to everyone!This review is already 25 words. This review is already 25 words first class! I would recommend this dealership and this service advisor to everyone!This review is already 25 words. This review is already 25 words. This review is already 25 words. This review is already 25 words. This review is already 25 words. More
by atwoodcharlie
July 10, 2020
Experience with this dealership has always been exceptional Highlander was in for recall and job was completed in record time . Everyone went out of their way to make sure I was comfortable and made aware of Highlander was in for recall and job was completed in record time . Everyone went out of their way to make sure I was comfortable and made aware of progress . I highly recommend this dealership. More
by Harold
Employees Worked With
Steve Burke
July 09, 2020
Can always count on them to do the job right the first time. It’s always easy and they keep their promise every time. I would not go anywhere else. time. It’s always easy and they keep their promise every time. I would not go anywhere else. More
by Ken Borden
Employees Worked With
Steve Burke , Joe Fazio
May 19, 2020
Great Service from an honest dealership We have a Sequoia, Tundra, Sienna and a 4Runner in the family. All are serviced by Toyota CS and all are one owner cars purchased new. Every service, We have a Sequoia, Tundra, Sienna and a 4Runner in the family. All are serviced by Toyota CS and all are one owner cars purchased new. Every service, recall or problem we have had has been handled professionally, politely and with competence, from the techs in the back, to the service writers, fiance and sales folks as well. Our go to guy in service is John Kuykendall. He is knowledgeable and goes the extra mile to explain things that need doing and what the cost will be up front. I appreciate the care he gives each member of our family and the attention to detail he provides. John is real asset in a large dealership like this . Service scheduler Kayla is very helpful as well. She makes sure the time and appointment will work when convenient for you, not just for the dealership. More
by Sam1300
Employees Worked With
John Kuykendall , Andrew Wiggins
April 06, 2020
Toyota of coolsprings always offers me exceptional service no matter why I come in. This last time I went in, Jeff helped me out. Jeff was the definition of customer service perfection. He was dedicat service no matter why I come in. This last time I went in, Jeff helped me out. Jeff was the definition of customer service perfection. He was dedicated to helping me as a customer and genuinely just an awesome person to speak with. I highly recommend working with Jeff for an easy going, friendly, to the point deal. More
by lukas_wise
Employees Worked With
