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Toyota of Dallas
Dallas, TX
980 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 980 reviews
January 13, 2026
Daniel this representative that handled my work took amazing care of me. I have a sensitive situation that requires extra care while handling and a mistake was made during the routine maintenance. But D amazing care of me. I have a sensitive situation that requires extra care while handling and a mistake was made during the routine maintenance. But Daniel never panicked and assisted me the entire why and reassured me he would handle all of it. Amazing work and will for sure reach out to him for any further needs that may come up. More
by arredondo199520
Employees Worked With
Daniel Stephenson
December 21, 2025
My experience with Toyota of Dallas has been profoundly disappointing and represents, without exaggeration, one of the worst customer service encounters I have ever had. I brought my Lexus GS450 in for a r disappointing and represents, without exaggeration, one of the worst customer service encounters I have ever had. I brought my Lexus GS450 in for a routine oil change on Black Friday. Fewer than 100 miles later, I was forced to return to the service department, where I was informed that the vehicle now allegedly requires a complete engine replacement at an estimated cost of $27,000. Despite being assured that someone would follow up with me regarding this serious matter, no one ever did. Communication was nonexistent. Matters only worsened when I attempted to retrieve personal belongings from the vehicle and discovered that the dealership had misplaced my key. Rather than taking responsibility, staff offered excuses, and to this day, no one has contacted me to return the missing key. Adding insult to injury, the service representative who escorted me to the vehicle had the audacity to question whether the dealership had even put oil in the car—an astonishing and unacceptable statement given the circumstances. I have been a loyal Toyota customer my entire life, having owned a Camry, Avalon, Highlander, and Lexus. That loyalty has clearly meant nothing to Toyota of Dallas. I will never purchase another vehicle from this dealership. The level of customer service displayed here is inexcusable and reflects a complete failure of professionalism and accountability. If there is anyone at TOD who cares about their CUSTOMERS I can be reached at 469-816-4318. More
by Cmlong_13
Employees Worked With
Customer service was nonexistent. Will provide names when appropriate.
December 03, 2025
Joe helped us and he charged me $90 for a $30 oil change. I came to find this out later, but it still ticked me off that I found out that I was being charged 3x the price. I came to find this out later, but it still ticked me off that I found out that I was being charged 3x the price. More
by 4Runner buddy
Employees Worked With
Joe
November 30, 2025
Jacob was very helpful during my visit. Walked through the services we were doing and gave me an accurate time estimate from beginning. Walked through the services we were doing and gave me an accurate time estimate from beginning. More
by doug.jones9
Employees Worked With
Jacob Caudle
