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Toyota of Dallas
Dallas, TX
969 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
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Showing 969 reviews
November 23, 2025
My recent service Toyota of Dallas is amazing. Thanks for the my service guy. The guy give me a good advice whatever I need it. Thanks for the my service guy. The guy give me a good advice whatever I need it. More
by milonsonda
Employees Worked With
I forgot the service man my decent service
November 23, 2025
I have been buying toyotas since 1996. Always been treated well. Taking my automobiles for service with no problem. Great work, keep it up! My service advisor was Joe, did a great job. Th Always been treated well. Taking my automobiles for service with no problem. Great work, keep it up! My service advisor was Joe, did a great job. Thank you Joe! More
by wbcabrera
Employees Worked With
Joe
November 20, 2025
They did not wash my car after service and they told me straight we do not do it. Even though they should do it per Toyota standard. Failed to top the car fluid as well. straight we do not do it. Even though they should do it per Toyota standard. Failed to top the car fluid as well. More
by Sportfan84
Employees Worked With
Toyota of Dallas joce
November 15, 2025
Salesperson, Derek, told us they had a Toyota Grand Highlander Nightshade “on the way” and would be delivered the next week. We put a deposit down to “hold” the vehicle that was “in transit.” The next Highlander Nightshade “on the way” and would be delivered the next week. We put a deposit down to “hold” the vehicle that was “in transit.” The next week came and no vehicle was delivered. We had to call for any information and we were told it would be the middle of next month. So we waited until the middle of the next month and still no vehicle. When we called to talk to the salesperson he would put us on hold and never talk to us. We then called to speak with a sales manager and we would be put on hold and and nobody would talk to us. We called from a different number and talked to a sales manager that told us there was not a car on the way and tried to transfer to the sales manager over Derek named Ryan. He would tell us he would look into it and call us back in about 15 minutes and we would never get a call. We ended up having to drive across the metroplex to talk to anybody and they tried to upsell us to a Platinum trim. We eventually got our deposit back but had to go back and forth to get proof of documents being voided that had already been signed. More
by Dontbuyhere
Employees Worked With
Derek and Ryan
November 01, 2025
Always can count on Toyota of Dallas service department. Daniel is an excellent service advisor. The quality of repair and reliability always makes me confident that they are taking care of me. Daniel is an excellent service advisor. The quality of repair and reliability always makes me confident that they are taking care of me. More
by Will Sexton
Employees Worked With
Daniel Stephenson
October 31, 2025
I placed a deposit on a 2026 Camry XLE Premium Plus after being told a specific vehicle was allocated to me. A VIN was provided, but communication quickly became inconsistent. I was told about one week later being told a specific vehicle was allocated to me. A VIN was provided, but communication quickly became inconsistent. I was told about one week later the car was delayed, then suddenly pressured to sign paperwork that same night on a car different than the one I placed a deposit for. I was told if I don’t sign that night (with a three hour notice) it would be tough to honor the same price on the original car I had a deposit for. The employee went as far to say they’d drive to my house after store hours to ensure the paperwork was signed that night. I went in the following day to look at the XSE they tried to switch last minute. The vehicle shown had visible scratches and didn’t match what was represented. I was told a feature that was on the original car was not included because it was impossible with the build (no dashcam because of the front camera) I later learned that was not true, the car just didn’t have that option. After declining, I requested my deposit back and was told as per their GMs policy that would not be possible, and continued to offer me minimal solutions. The entire process felt misleading and high-pressure, which has caused me to lose trust in this dealership. More
by Realcd
Employees Worked With
Kevin, Ryan
October 19, 2025
Desirae took care of our cars for oil change and battery replacement. She was so friendly.and pay attention to details. Our cars were quickly done at the same time. We were so impressed and would rhughly re replacement. She was so friendly.and pay attention to details. Our cars were quickly done at the same time. We were so impressed and would rhughly recommend to get service here with her. Thank you. More
by Nirut
Employees Worked With
Desirae
