Toyota of Dallas

Toyota of Dallas responded

We are thrilled to hear about your incredible loyalty over the past two decades. Your long-standing relationship with us means the world to our team. We truly appreciate you recognizing the excellent service we strive to provide and the professionalism and friendliness of our staff. Customers like you who have trusted us for so many years are the foundation of our success. Thank you for choosing us as your automotive partner and for taking the time to share your positive experience.

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful first service experience with your Camry! It's fantastic that our team provided you with professional and courteous service from start to finish. We're pleased that your service advisor took the time to clearly explain everything and that we were able to complete your service promptly as promised. It's great to know that you found our customer lounge clean and comfortable during your visit. Your positive feedback about the efficient and timely service means so much to our entire team. We look forward to continuing to provide you with excellent service for many years to come.

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful experience with us! It sounds like you received exceptional service during your oil change and battery replacement. We're pleased that our team member provided such friendly and detail-oriented care for both of your vehicles. Having your cars serviced quickly and efficiently at the same time must have been very convenient for you. Your recommendation means the world to us at Toyota of Dallas, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to provide you with the same high-quality service in the future.

Toyota of Dallas responded

We genuinely admire your persistence in getting your Tacoma's starting issue properly resolved. It's wonderful to hear that our team took the time and care needed to diagnose and fix the intermittent problem completely. We understand how frustrating automotive issues can be, especially when they're difficult to pinpoint. Your recognition of the dedication shown by our service team means a great deal to us at Toyota of Dallas. We're committed to providing thorough service and standing behind our work until every customer drives away confident in their vehicle. Thank you for trusting us with your Tacoma and for taking the time to share your positive experience.

Toyota of Dallas responded

We are thrilled to hear about your wonderful experience with us! It's fantastic to know that you consistently receive excellent service during your visits. Hannah truly is a valuable member of our team, and we're delighted that she provided you with outstanding care. Your satisfaction means everything to us, and we appreciate you taking the time to share your positive feedback. We look forward to continuing to serve you and maintaining the high level of service you've come to expect from Toyota of Dallas.

Toyota of Dallas responded

We are sorry to hear that you are disappointed with your experience and we understand your frustration. We value your input about the importance of transparency and respect in our customer interactions, and your feedback helps us identify areas where we can improve our practices. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly.

Toyota of Dallas responded

We are utterly delighted to hear that you found such great value in the offer we provided. It sounds like the deal truly made sense for your needs, and we're thrilled that our financing team made such a positive impression on you. Your satisfaction with both the pricing and the financing process means everything to us at Toyota of Dallas. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

Toyota of Dallas responded

We acknowledge your feedback and appreciate you taking the time to share your experience. We understand that the vehicle purchase process didn't meet your expectations, and we value your honest perspective about our sales approach. It's wonderful to hear that our service advisors Brian and Gary provided you with excellent communication and honest service. Their dedication to keeping customers informed and providing transparent guidance reflects the standard we strive for across all departments. We understand your frustration regarding the remainder of your experience, as this doesn't align with the respectful and professional experience we aim to provide every customer. Your feedback helps us continue improving our service across all departments. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com to discuss your experience further.

Toyota of Dallas responded

Thank you for taking the time to provide feedback about your experience with us. We truly value hearing about both the positive and challenging aspects of your visit. It means a great deal to us that you found our service department exceptional and that your experience there exceeded your expectations. We're proud to have team members who provide outstanding care for our customers' vehicles. The situation that you've described with our sales department is not the level of service we strive to provide, and we would like to discuss this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address these issues directly and improve your overall experience with us. Your feedback helps us ensure that all aspects of our dealership meet the high standards our customers deserve.