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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.4
1,212 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 1,212 reviews

May 22, 2026

Very honest and straightforward He was very honest and straightforward with pricing and labor He was very honest and straightforward with pricing and labor I would recommend him. More

by DOBOB52
Recommend Dealer
Yes
Employees Worked With
Dung Nguyen
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May 21, 2026

Checking was smooth and quick, work was explained thoroughly. Done on time. Arrival and check in was quick and easy. Luis explained the work to be done thoroughly. Work was completed on time. More

by Ltomas
Recommend Dealer
Yes
Employees Worked With
Luis
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May 19, 2026

I worked with Jacob as my service advisor and he went above and beyond to make I had a great experience. Great team and service overall. More

by onucheomale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 19, 2026

Punctuality can be improved. I was made to wait after arriving in time for appointment More

by RAYRICKSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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May 18, 2026

Part needed to ordered and had to pay, did this on a Friday. Apparently service advisor was off and I tried calling several times and no one returned my call until Wednesday. Not happy with the lack o More

by MELCARELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Last name cordell
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May 18, 2026

Great service, Joe in service department helped me with all my questions with great communication along the way More

by khe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 18, 2026

I waited so long and this time I wasn't getting updates of the service through your website as the previous maintenance I did. No video of the work done was shared this time. I always get a shop and dispos More

by humberto
Recommend Dealer
No
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May 18, 2026 -

Toyota of Dallas responded

We appreciate you taking the time to provide detailed feedback regarding your recent service experience. Consistency in communication, transparency in service-related charges, and careful attention to vehicle condition are all important parts of the customer experience our team strives to provide. Feedback regarding service updates, billing clarity, and vehicle-related concerns is taken seriously as we continue working to improve our processes. We would value the opportunity to better understand the details of your visit and discuss your concerns further, so please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com.

May 17, 2026

Quick, friendly and always there to take care of all my needs. Greg was great at explaining everything that I needed. I would definitely recommend and will be back! More

by sabrina10
Recommend Dealer
Yes
Employees Worked With
Greg
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May 18, 2026 -

Toyota of Dallas responded

We are absolutely thrilled to hear about your wonderful experience with us. Your feedback about receiving quick and friendly service really means so much to our team. We're delighted that Greg provided clear explanations for everything you needed and made your visit so positive. Thank you for recommending Toyota of Dallas - we truly appreciate your trust in us and look forward to serving you again in the future.

May 17, 2026

Great dealership. Desi makes the service experience a pleasure. Nice waiting area with snacks and sodas available for purchase. More

by stedmantx
Recommend Dealer
Yes
Employees Worked With
Desirae
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May 18, 2026 -

Toyota of Dallas responded

We are utterly delighted to hear about your wonderful experience at Toyota of Dallas. Your feedback about our dealership truly means a lot to us. We're so pleased that our service made your visit enjoyable and that you found value in the comfortable waiting area amenities we provide. Your satisfaction is what drives us to maintain the high standards you experienced, and we genuinely appreciate you taking the time to share your positive thoughts with others.

May 17, 2026

Alfredo was super helpful and answered all of my texts and questions in a timely manner! More

by SHELBYWILLIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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May 18, 2026 -

Toyota of Dallas responded

We are thrilled to hear about your positive experience with our team member who provided such attentive service. It means so much to us when we hear that our staff was able to assist you thoroughly and respond to your inquiries promptly. Your feedback about receiving helpful guidance and timely communication reflects exactly the kind of customer care we strive to deliver at Toyota of Dallas. We truly appreciate you taking the time to share your experience with us.

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