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Toyota of Dallas

Dallas, TX

Overview
Reviews
Vehicles
4.3
965 Reviews
At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've dedicated ourselves to surpassing their expectations and providing a high level of customer service that separates us from other dealerships in Dallas. We're not just a leading Dallas Toyota dealer; residents from cities like Richardson, Garland, Carrollton, Plano and Irving have also made us their top choice when it comes to purchasing a new or used Toyota or receiving auto repair service. We have been family owned and operated since the store opened in 1975, and we have earned several Toyota President's Awards during the store's lifetime. Our commitment to providing excellent service, Texas-sized discounts and true Texas hospitality keep our customers coming back time and time again!
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2610 Forest Ln

Dallas, TX

75234

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Showing 965 reviews

May 01, 2025

Great experience, they were super helpful and took the time to figure out the issue. Got things figured out quickly. More

by jarbitals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tula
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May 02, 2025 -

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that the team was able to help you quickly and efficiently while taking the time to figure out the issue. It's great to know we could resolve things to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future!

April 22, 2025

Toyota of Dallas at Forest & Grissom Nice place & Jacob was polite, respectful and kind but the tech forgot to give me free wipers that they promised - otherwise Satisfied More

by Sabeeha Kazmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Apr 23, 2025 -

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear you had a positive experience overall and that Jacob provided polite and respectful service. We apologize for the oversight with the wipers and appreciate you bringing it to our attention. We’ll make sure to follow up and make it right!

April 22, 2025

The employees were very kind, efficient, and informative. The facility was clean and my car work was done promptly. More

by Jamese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howard
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Apr 23, 2025 -

Toyota of Dallas responded

Thank you for your feedback! We're glad to hear that our team provided kind, efficient, and informative service, and that your car was taken care of promptly. We appreciate you noticing the cleanliness of our facility as well!

April 19, 2025

Initially I had an appointment with Greg but he wasn’t available, so I ended up getting Doug instead and he was excellent. If Greg is unavailable next time, I’ll definitely will be requesting Doug. More

by NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Howard
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Apr 22, 2025 -

Toyota of Dallas responded

Thank you for sharing your experience! We're glad to hear that Doug took great care of you, even though Greg wasn’t available. It’s wonderful to know that you’re already planning to request Doug as a back-up for future visits. We appreciate your feedback and look forward to serving you again!

April 17, 2025

Israel has been amazing to have as my service rep. He goes the extra mile always to make sure the truck is always in great shape! He also is just a great person to deal with. Thank you! More

by txinvestors88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel
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Apr 21, 2025 -

Toyota of Dallas responded

Thank you for sharing your experience! We're so glad to hear that Israel has been such a great service advisor for you. It’s wonderful to know that he consistently goes the extra mile to ensure your truck is in top shape, and that you’ve enjoyed working with him. We truly appreciate your kind words and look forward to continuing to provide you with excellent service!

April 16, 2025

Jacob was eager to help- good communication and timely updates. Absolutely no fuss. It was a pleasure More

by ejstockweather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Apr 17, 2025 -

Toyota of Dallas responded

Thank you for your wonderful feedback! We're so glad to hear that Jacob was able to assist you with great communication and timely updates. It's fantastic to know that your experience was smooth and hassle-free. We appreciate your kind words and are happy to have made the process a pleasure for you!

April 11, 2025

Madison was asome 5 stars in professionalism 5 stars in service 5 stars in on time appointment. More

by ALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Apr 14, 2025 -

Toyota of Dallas responded

It's wonderful to hear such positive feedback about Madison! We're thrilled that her professionalism, service, and punctuality stood out to you. We strive to provide excellent service in all areas, and your five-star rating is greatly appreciated. We'll be sure to share your kind words with Madison and the team. Thank you for taking the time to share your experience!

March 30, 2025

Employees need improvement in communication, professionalism, and decorum. They come across unfriendly and unkempt. It’s challenging to appreciate the mechanical service when you’re not sure i More

by Otis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alfredo and the overweight male at the bay desk
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Mar 30, 2025 -

Otis responded

Overall, the experience at the beginning should make the customer feel comfortable and confident that their car is in the best hands. That what you see or what is very observable pales in comparison to the service that is being provided behind the scenes. I got my vehicle back with needing to put my seat all the way back up from a large person with the AC on blast. Disappointing.

Apr 03, 2025 -

Toyota of Dallas responded

We are sorry to hear that your experience did not meet your expectations. We understand how important clear communication and professionalism are, and we would appreciate the opportunity to address your concerns. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can discuss your experience further and work toward a resolution.

March 27, 2025

My advisor Greg was a great friendly person with enough knowledge. They did a multipoint inspection which was not very authentic. My horn connection was detached but on the report they wrote it's workin More

by sonet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 31, 2025 -

Toyota of Dallas responded

We appreciate your feedback regarding your service experience and are glad to hear that you found your advisor, Greg, to be friendly and knowledgeable. We are sorry to hear that you feel the multipoint inspection was not authentic. We take these matters seriously and would like to investigate this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com, so we can address your concerns and ensure your satisfaction.

March 26, 2025

Toyota of Dallas is conveniently located very close to my home and offers friendly, reliable service More

by AJacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Tulla
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