Toyota of Dallas

In 2004, we were looking for a new Toyota Sienna. We went to Texas Toyota in Grapevine (the closest Toyota dealer to us) and were completely revolted by their deception (you can see by thier review at t went to Texas Toyota in Grapevine (the closest Toyota dealer to us) and were completely revolted by their deception (you can see by thier review at this site that several people agree). Then we visited Freeman Toyota in Hurst. There, we were quoted a price higher than list, and told "That's the best we can do, period." The only reason we ended up at Toyota of Dallas was because they had on their lot, the only vehicle in the metroplex with a tow package. Since no one at ANY dealership could confidently tell up what was included in the tow package, we wanted to see it for ourselves. With the exception of the snakes that "finalize the financial end of the deal", everyone, especially our salesman, Micheal Surey, was very pleasant to deal with. We had no intention of buying a car from Toyota of Dallas. They definitely won our business. More

Pulled into the parking lot and about 5 salesmens started surrounding my car and tapping my windows. I was almost tempted to just drive off but I parked and one of the closer salesmen ran over and greeted us surrounding my car and tapping my windows. I was almost tempted to just drive off but I parked and one of the closer salesmen ran over and greeted us. Withing a few seconds we were already filling out the "4-box" paper that gives him all the info he wants about what kind of car and all that. After a long period of waiting, we go out to look at a new 4Runner and the cheapest one they had on the lot was 30,000. When we said we didn't like it, he says "It's only 30,000 dollars!" We gave him a funny look and smiled and said no thanks and left. Only $30,000?....yeah good for it. Bye bye. More

I just discovered this Web site and I think the concept is a great one. Finally a forum for people to read real (at least we hope they are) experiences people have had at dealerships across the Metroplex. is a great one. Finally a forum for people to read real (at least we hope they are) experiences people have had at dealerships across the Metroplex.<br><br>Being someone who buys 1-2 cars a year and spent a few years some time ago as a New and Used Car Salesperson, I understand the "game" as it were, so please look for all of my reviews as I systematically rate and review all of the dealerships in the area. <br><br>Granted, they will be my opinions, and people's experiences can vary, but my experience has taught me that most, if not all salespeople tend to be a reflection of the dealership. If they're not, they're gone. Quickly. This is definitely a business of "What have you done for me lately."<br><br>Please feel free to contact me with any questions or feedback you may have. I plan on covering the entire spectrum of this crazy, frustrating, and very rarely rewarding process.<br><br>So.......let's move on to our first dealership. Toyota of Dallas. Located right at the merge of 635 (LBJ) and 35E, this is a heavy traffic area that brings in a mixture of old money from the University/Highland Park area and lower and middle-income customers from the immediately surrounding neighborhoods.<br><br>The Dealer's Approach and In-Your-Face personna tends to lean towards catering to the lower and middle-income customers. <br><br>Ever been to New York City? Stopped at a light and had people running up to wash your windows with greasy rags? If so, you'll definitely have flashbacks when you pull in the lot. It's as if your car is a scrap of bread on a beach full of seagulls. Subtlety is not the game here. <br><br>You get hard-selled from the moment you step out of your car and "turned over" (the process of having wave after wave of "Managers" try to convince you to buy...right NOW!) many, many times. <br><br>The "Negotiation Area" is an open floor with seemingly no real areas of privacy. This is designed this way so that any reservations, lack of knowledge, or misgivings are put right out there in the open for all to hear. Do you really want to say No when someone practically yells "Can't you afford this?" It's designed with just this in mind.<br><br>Product Knowledge (even basic industry knowledge) is also not something you'll find alot of -- at least that was our experience on the Pre-Owned Side. And, *every* car is a GREAT DEAL! ....a STEAL!..and LIKE NEW! despite the obvious wear, Inflated Asking Price, and poor appearances.<br><br>Beware here as well the "How Much Do You Want to Spend?" line. You'll never win by answering the question.<br><br>In short...unless you just HAVE to buy a car or truck here, my advice is stay far, far away. More