Toyota of Dallas

Worst customer service ever experienced at a dealership First I had a set appointment on 8/20 to see a specific car. I received confirmation from a sales associate that they were taking themselves off the First I had a set appointment on 8/20 to see a specific car. I received confirmation from a sales associate that they were taking themselves off the service floor to meet with me. I get there and the sales associate is with another customer. Someone else helps me and says they may have sold the car. Someone else comes back and says the car is not sold but they sent it out for service work or detailing because it is not on the lot. I scheduled another appointment (after driving over 45 minutes to get there) while there and specified that they make sure the car is available at the specified time if it has not been sold (as I already had a written appointment to see a car they sent off the lot at my scheduled appointment time). I had to reschedule several times due to work; however, each time I called the phone, it would be picked up without greeting, when I spoke I would be put on hold without asking, and even after my appointment was rescheduled I would get calls asking if I was going to show up to previously scheduled appointments. (I gave plenty of advanced warning when I rescheduled, usually at least 24 hours). This is the absolute WORST customer service I have ever experienced in my life. They don't even have basic phone skills down (holds without asking, no introductions, hung up on, etc.) Now it appears that 1.5 weeks past my initial appointment the car has been sold and I doubt they will contact me to cancel the upcoming appointment I have despite my direct instructions to do so if the car was no longer available. This type of behavior does not inspire confidence and is not the sort of business that I would make ANY purchase from, let alone a large, several thousand dollar purchase. I have owned many Toyota's and have no problem with the brand itself, but would recommend buying form pretty much any other dealer. More

Horrible Service We went in the dealership and paid cash for A new Toyota Tacoma and purchased upgrades. We were told the truck would be ready in two days. It took a We went in the dealership and paid cash for A new Toyota Tacoma and purchased upgrades. We were told the truck would be ready in two days. It took a week. The person at the dealership who attempted to explain the features upon delivery didn't even have a clear understanding of the features on the vehicle. We will never use this dealership again, and regret that we did this time. More

This one is a scamster I had a terrible experience with this dealer.The had entered incorrect trim information about the car on their website.Added certification fee on the I had a terrible experience with this dealer.The had entered incorrect trim information about the car on their website.Added certification fee on the price of the car out of nowhere.When I asked them, the agent ,one Ashiq Shaikh told me that every dealer adds that fee.I contacted a dealer in Plano,asked them if they had such a fee .They replied no and made an exit from this one. More

Constant changing management causes issues for customers I have been to this dealership for service three times over the past 18 months. Each time there has been "new" management. The current management sa I have been to this dealership for service three times over the past 18 months. Each time there has been "new" management. The current management says the prior management did not do their job properly and failed to keep notes regarding my car and apparently have not filed the proper paperwork with Toyota Corp. regarding warranty work. They do not call back timely as indicated. Work that was to have taken two hours has taken over 4 hours with no communication until I called. One manager stated that this dealership has had to pay back Toyota Corp for improper warranty work. Did not return calls timely, More

Don't lie to customers. Had an appointment set up for a mid afternoon test drive on Saturday. Emailed and talked to the internet sales manager, and we agreed on a time. The Had an appointment set up for a mid afternoon test drive on Saturday. Emailed and talked to the internet sales manager, and we agreed on a time. The dealer even emailed me to tell me he would be taken off the sales floor at that time. When I arrived, he was with another customer. Would have been nice if he came out and at least apologized. Nope, no apology from anyone there for blatantly lying to me. I even sent an email to three different managers there with my grievances and no reply. Instead, they just had another sales person contact me like this stuff had never happened! Completely ignoring what I had issue with! To make matters worse, they didn't even have the car there that I came to look at. It showed up on their inventory but wasn't even on the lot. This dealer is the epitome of why people distrust car dealers and sales people. It looked and felt like the worst of the cattle call, high pressured type dealers. More

Disgusted I bought a Camry from Toyota of Dallas I love the car it's a great car but it does not have the features on the car that the sticker on the window sai I bought a Camry from Toyota of Dallas I love the car it's a great car but it does not have the features on the car that the sticker on the window said it did and yes I bought it brand-new from Toyota of Dallas whenever address these issues I was lied to over and over again. I have tried to speak on several occasions to the general manager of Toyota of Dallas or the owner left messages requests and not one time has anything been returned to me their sales manager will lie to you and then add more interest to your right after you sign the papers and leave with the car. Miss Sarah Mann which is the customer service manager assured me that we would take care of the issues on my car and then sent me 3 gift cards for Target and told me that they had a certain amount of money on him to make up the difference my wife goes to Target and all of the gift cards have nothing on them. When we called and asked about this they said we were lying to them. They have continued to call us for a year-and-a-half to get us to trade the car in we have told them over and over and over that they are harassing us please do not call us anymore they lie and come up with every reason to get us to bring our car to the dealership so they can get us to trade it in promising lower payments and everything else. When we bought the car car salesman lied to so much that whenever we raised xxxx about it and tried to go back a week later and try to rectify the situation he no longer work there. I have all of my maintenance on the car done at Toyota Fort Worth I have had the sales team go over my paperwork from Toyota of Dallas trying to help me get the car refinanced and every person that I talk to tells me they have never seen a dealership treat someone this poorly and lie to them this much. I do not see how they legally get away with what they are doing but I guess I was just the xxxxxxx that sign the papers. And if the general manager of Toyota of Dallas is reading this or the owner feel free to look up my contract it is under Lisa Baker and Edward Lewis and you will see that there is nothing I'm riding in here that is not true. I have had two Active cases against Toyota of Dallas with Toyota Motor Corporation and neither one of them have gotten anywhere so like I said if you're going to go to Toyota of Dallas you better take a lawyer with you or a CPA to go over the paperwork before you sign it. Thank you and I hope you never go to Toyota of Dallas More

Poor service, shady negotiators, rude - go somewhere else The "Used Cars" side of this dealership is dedicated to swindling you as best they can. They sell by pressuring their customers - they play the game w The "Used Cars" side of this dealership is dedicated to swindling you as best they can. They sell by pressuring their customers - they play the game well. Definitely don't buy a car on your first visit. And make them show you the invoice. My experience was with a used 2015 mazda3. I had an appointment, had to wait 30 minutes even though I was on time, and a different salesman ended up helping me. What they made look like a great deal turned out to be (according to the CarFax) a car that had been a rental previously (so it had been treated roughly), had been auctioned several times, and had been in an accident that they failed to tell me about. I eventually bought a new Mazda3 in elsewhere for not much more than these guys were offering on a questionable car. After initially saying I was interested in the car, then later texting him that I decided on purchasing somewhere else, Richard Jones replied with "Wow. Thanks for making me look like an idiot." Don't waste your time with these guys. There are better dealers out there. More

DO NOT BUY A CAR HERE Neighbors and friends, please don't go here if you have to. We have lived in the area - Farmers Branch for over 40 years. My husband is a combat vet Neighbors and friends, please don't go here if you have to. We have lived in the area - Farmers Branch for over 40 years. My husband is a combat veteran with a purple heart. They kept us all afternoon, and would not do a deal over $250.00. No negotiation, he just put us out the door. My husband and I will be able to buy a car - ANYWHERE - but if they will do this to a combat veterans family, they certainly will do it to you. Try Grapevine, or Lewisville. This is a bad dealership, and the finance person, won't speak to you until they decide they cannot deal with you, and they won't thank you for your time, or coming in. They will just dismiss you. My husband didn't get wounded in Vietnam to be treated in this way. You don't go in to look with your family to waste your time either. Do yourself a favor, if you don't believe us, try sending back their deals 4+ times....waste a day, but then go somewhere else where you will be treated with respect. More