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Toyota of Deerfield Beach
Deerfield Beach, FL
1,875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,875 reviews
October 24, 2017
I was sold a lemon The dealership sold me a lemon and refuse to fix it or give me any reasonable options. I've had the car 1 year and since month 1 it's had bad engine. The dealership sold me a lemon and refuse to fix it or give me any reasonable options. I've had the car 1 year and since month 1 it's had bad engine. I would like to preface this complaint by saying that I have made numerous attempts to get the situation rectified by the dealership before making this formal complaint. They never helped me which is why I am escalating it. They gave me no choice. I purchased the vehicle in september 2016 and it had recurring engine trouble, battery trouble, and other electrical issues. I was also told to purchase an extended warranty and gap insurance that would cover any issues I may experience. EVERY TIME I brought the vehicle in for an issue the service department tried to charge me, ignoring the extended warranty. The problems with the vehicle began immediately The check engine light came on a couple of months after purchasing and I drove to dealership to have it checked on. When I got to the service department a young man told me he would look at it. A couple of minutes later he said he turned it off and there's "no problem" and I went on my way. Less than 3 months later I noticed my lights seemed dim while driving at night and my check engine light was on again. I set a service appointment and came in around the holidays in December of 2016. After the service dept. inspected the vehicle they determined it was a "battery issue" and replaced the battery. They assured me the lights were working and I left the dealership. That night I realized the lights were STILL not working and I was essentially driving in the dark which was both scary AND dangerous. I went back AGAIN to the service department when I was able to and explained the situation. After waiting for several hours they said they would replace the lights. The real problem, which I can only assume is the engine, was never addressed. When I brought the vehicle back AGAIN June of 2017 I spoke to the serve representative who said they would have to charge me almost $200 to diagnose the engine issue. This was the first time I ever heard of this charge and don't understand why they did not investigate the engine issues in the first place in 2016. They claimed "we charge the diagnosis fee in case you decide to do the work elsewhere" which is ridiculous. I have an extended warranty with them and had no intention of going anywhere else when I have coverage. I told the service agent I would leave the car for the weekend and to please call me and let me know where to go from here. He called me a day later and said "we need to do further diagnosis of the vehicle it's very involved and we can't even get to what we need to get to in the engine because it's a Volkswagen." I went back in a week ago and spoke to John Dearring, GSM/Finance manager and he told me he would speak to the service manager and contact me with a resolution and he never did. I called him 3 times and emailed him. No response. I finally got him on the phone today and his response was "I spoke to the service department and we only have you coming in here twice" which is unhelpful and inaccurate. The lack of care and customer service I received was unbelievable. No one called me back, no one offered any kind of help and I'm paying for and driving a car that I have to restart twice just to get to my office down the street from my home. It's unconscionable to treat a customer this way. This car is a complete lemon and has been from the start. The situation was handled VERY poorly and there is still no resolution and I am stuck with the same problem I had since I purchased the vehicle. More
by Jewel P
Employees Worked With
John Dearing, John Dearing
Helpful October 23, 2017
best toyota dealer ever great dealership, great experience , sale people and management are very professional very nice and clean place to do business. i really recommend thi great dealership, great experience , sale people and management are very professional very nice and clean place to do business. i really recommend this dealership 5 star rating More
by jamessmith
Employees Worked With
Angel Russell, John Dearing, Nikko Bembry
October 23, 2017
Long process, but good times. Quit the xxxxxxxx and cut to the chase. Eddy was a great sales person, that's what kept me there, I was about to walk out, but thanks to Eddy for bein Quit the xxxxxxxx and cut to the chase. Eddy was a great sales person, that's what kept me there, I was about to walk out, but thanks to Eddy for being a great sport, I have a 2017 Toyota. More
by Dos Ocho
Employees Worked With
Peter Bailey, Eduardo Mancheno
October 21, 2017
Awesome Job Can't ask for better service from Duane CRAWFORD. THAT'S THE MAN TO SEE. Any issues, he works directly with the banks and the financial team. Great J Can't ask for better service from Duane CRAWFORD. THAT'S THE MAN TO SEE. Any issues, he works directly with the banks and the financial team. Great Job. Thx again. More
by Ebonyward1
Employees Worked With
Duane Crawford
October 21, 2017
Best dealership i've ever bought from. They were extremely knowledgeable and helpful in finding a car that was right for me. The dealership is very large and clean, with free drinks and sna They were extremely knowledgeable and helpful in finding a car that was right for me. The dealership is very large and clean, with free drinks and snacks as well. More
by Nabeshin
Employees Worked With
Ingrid campos, Bonnie Shafer, Natalie Pena
October 21, 2017
Buying a car I went to Deerfield Toyota looking for a used car. After meeting Cham Washington and explaining my price range and style type he took me to a car that I went to Deerfield Toyota looking for a used car. After meeting Cham Washington and explaining my price range and style type he took me to a car that met all my requirements. I was very impressed by his knowledge and low key sales approach. Very enjoyable experience. Really!! I bought and left driving the car. I am completely satisfied with the purchase. And what brought me here to buy was the performance of their service department over the 4 years of service to my Previous Toyota. More
by Gman88
Employees Worked With
Cham Washington , Veruska Bermejo
October 20, 2017
Excellent Dealership Great Experience. Entire staff very helpful but Jose wears exceptional. He is very knowledgeable about your products and has a very pleasant and cal Great Experience. Entire staff very helpful but Jose wears exceptional. He is very knowledgeable about your products and has a very pleasant and calm manner which never leaves you feeling pressured. He is excellent at explaining components of safety and other features. We have been Toyota owners for 30 years but didn’t realize how much technology as changed ownership! He took us through all of it and downloaded apps and syynchronized phone! He made the entire process a pleasant experience. More
by Fefad
Employees Worked With
Peter Bailey, Jose Cordova
October 14, 2017
Service Issued Resolved I had a service issue but the service manager corrected the issue so I changed my review from negative to positive. I must say that service rep was ve I had a service issue but the service manager corrected the issue so I changed my review from negative to positive. I must say that service rep was very professional ,polite and responsive. More
by danenduro
Employees Worked With
greg
October 12, 2017
Relaxing no pressure I felt that I could just ask about the cars I was interested an not worrie about buying a car that is one of the reasons I bought a car thanks to Humb I felt that I could just ask about the cars I was interested an not worrie about buying a car that is one of the reasons I bought a car thanks to Humberto More
by Dave
Employees Worked With
Veruska Bermejo, HUMBERTO URDANETA
October 09, 2017
Outstanding Service Bonnie had me in and out of there with no worries. I even grew sick and she still did her best to stay in contact with me. When I got better I walked Bonnie had me in and out of there with no worries. I even grew sick and she still did her best to stay in contact with me. When I got better I walked and she had everything out for me and it was a glorious day and she got the car I needed/want. Thanks Bonnie! Daniel was also knowledgeable of the vehicles and had outstanding customer service. He was very blunt and honest with me, which I appreciate. Bonnie as well! More
by Tev91
Employees Worked With
Bonnie Shafer, Daniel Montalvo
