Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Denton
Denton, TX
315 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
315 Reviews of Toyota of Denton
July 28, 2021
Overall the service is just average. My biggest complaint is that when you arrive at the dealership no one comes to greet you. Even when you have an appointment. I'm always made to wait even tho complaint is that when you arrive at the dealership no one comes to greet you. Even when you have an appointment. I'm always made to wait even though the employee is 5 feet in front of me. He/she does not even acknowledge you. Then even as a returning customer I'm made to feel that I've never been there before. I have to provide my vehicle details again like it was never captured in the system. Very frustrating and annoying. However, once the vehicle service is done it is okay. Thus, I give it a 3 for just average. I'd prefer to go to Toyota of Prosper and only use Toyota of Denton when I absolutely need to. Service is much better at Toyota Prosper. Someone actually greets you as soon as you arrive at the service entrance and they know your info when you arrive. More
by bcpham
Employees Worked With
no name. did not introduce themselves.
Helpful July 22, 2021
Didn’t get a deal what so ever. But i couldn’t get the car elsewhere. Car was marked “sold” to me but when negotiating they said there was someone else interested in my car. Basically pressuring me to hur car elsewhere. Car was marked “sold” to me but when negotiating they said there was someone else interested in my car. Basically pressuring me to hurry and sign on that deal. More
by Alan Salinas
Employees Worked With
Saif Mansour
June 03, 2021
why isn't Sarah Hassell listed as Service Department representative? She is the one who served me. I couldn't rate her as she is not listed. She gets a 5-star rating from me as she was super friendly representative? She is the one who served me. I couldn't rate her as she is not listed. She gets a 5-star rating from me as she was super friendly, helpful, caring, assuring, skilled, and knowledgeable to me during my visit. She is a credit to your organization and will bring in more customers to your dealership. Give her a raise. Lloyd Sanborn More
by lightningpoet
Employees Worked With
Sarah Hassell
June 01, 2021
I was happy with the buying process here at Toyota of Denton. Everyone was polite and courteous and very knowledgeable about the vehicle that I purchased Denton. Everyone was polite and courteous and very knowledgeable about the vehicle that I purchased More
by Rlope44
Employees Worked With
Karime
May 03, 2021
Never again. The truck they sold us was not the truck we got. It was supposed to be a 6 cylinder (as per the documents) and the service manager pointed out a couple weeks later it was only a 4. We had to t got. It was supposed to be a 6 cylinder (as per the documents) and the service manager pointed out a couple weeks later it was only a 4. We had to take the truck back and start over. During the shopping experience we were told one thing only to be told something else at signing. The used sales manager was rude and arrogant. We were also mislead in financing. We asked to finance through DACU but finance said their Toyota rate was lower. We found out later it was not. We also were told the second truck we got was fully towing capable, a full towing package capable of 6000 lbs. It is not and the year and model did not even have the capabilities the sales person said it could do. We were very clear walking in the door what we needed. I do not trust anything this dealership says. More
by jean.hoyt55
Employees Worked With
Richard French, Chad Wicker
April 30, 2021
Mark was an excellent person to help us. We flew in from Amarillo, Texas and he picked us up at the airport. He was very helpful (even getting our luggage) and took us to the dealership. He had all the pa Amarillo, Texas and he picked us up at the airport. He was very helpful (even getting our luggage) and took us to the dealership. He had all the paperwork ready for us and we were through with it in a very short period of time. When he took us to our car it had been washed, detailed and was even full of gas. He spent considerable time showing us all the features of our Highlander and even set up the Apple Carplay for us - a wonderful feature. He called the next day to see how we liked our new purchase and told us to call if we needed anything going forward. The dealership itself is very well lighted and clean with a lot of nice employees. We were also very impressed with the General Sales Manager - Preston Baird - who helped us finalize this deal. More
by d_rick_98
Employees Worked With
Mark Gonzales
April 16, 2021
Bought a car for myself and was also able to get my daughter one as her graduation present. Toyota of Denton was great and everyone was very friendly and polite. Excellent service! specially from Mark daughter one as her graduation present. Toyota of Denton was great and everyone was very friendly and polite. Excellent service! specially from Mark Gonzales, he did everything possible to help me surprise her..it was amazing! More
by Ncobi
Employees Worked With
Mark Gonzales
January 27, 2021
Took my 2 yr old Prius in for regular service and the installation of a rocker panel clip that had been lost because of loose screws from the manufacturer. Five days after the new clip was installed one installation of a rocker panel clip that had been lost because of loose screws from the manufacturer. Five days after the new clip was installed one screw was missing the other was loose. Reported the problem to them via the contact email that states that they will be in contact quickly... A day has now passed and I have heard NOTHING from the dealership... I no longer have faith in the service side of the dealership... I FIXED THE PROBLEM WITH NEW SCREWS AND LOCK TIGHT GLUE... More
by Ken
Employees Worked With
Carrie Ann Tremble
December 26, 2020
I upgraded my Toyota Rav 4 today. I received excellent service from Mohammed Bhat and Chad explained warrantee things so I knew what I was getting. I recommend going to this dealership and experience the service from Mohammed Bhat and Chad explained warrantee things so I knew what I was getting. I recommend going to this dealership and experience these things yourself! More
by joyce.herzog
Employees Worked With
Mohammad Butt, Richard French, Chad Wicker
December 19, 2020
Was treated exceptionally well, Patrick went out of his way to provide everything I needed. Entire process was smooth with minimal waiting. Very pleased overall. way to provide everything I needed. Entire process was smooth with minimal waiting. Very pleased overall. More
by dkohl_3
Employees Worked With
Patrick Hughes
