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Toyota of Denton - Service Center

Denton, TX

4.7
119 Lifetime Reviews Review Dealership

119 Reviews of Toyota of Denton - Service Center

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August 22, 2020

"I have been a customer since I got my Toyota in 2005...."

- mary.v.moses

I have been a customer since I got my Toyota in 2005. This dealership has always helped me in a timely manner when I had a problem with the car. This time the inner door handle on the driver side appeared to be broken and the car couldn't be opened from the inside. I called and asked if they could repair/replace the handle. They gave me the price of the handle. Then I explained that the car had a new sound that I hadn't experienced before. They were able to make the correct diagnosis and correct the problem. I have come to understand that they are experts in working on Toyotas and and appreciate their efforts at helping me keep the car running well. Thank you to Everett Hoover and the mechanics who worked on my car. Thank you to all the mechanics at Toyota of Denton. All the employees go above and beyond the call of duty.

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Yes
Employees Worked With
Other Employees : To Everett Hoover and all the mechanics who have worked on my car, thank you. Also thank you to Alex Corado and Carrie Ann Tremble who have helped me in the past years. Thank you to all the employees who make this business so customer friendly.
Aug 25, 2020 -

Toyota of Denton responded

Mary, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Denton and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 17, 2020

"Best service "

- nbkfmh4

Brought my Yaris in for a scheduled oil change and, as usual the level of service I received was exceptional. My car was immediately taken to be serviced, and it was ready within the timeframe I was given. Thank you Carrie Ann.

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Jul 19, 2020 -

Toyota of Denton responded

Here at Toyota of Denton, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

April 21, 2020

"Excellent Experience!"

- hall_caroler46

This dealership has been excellent! They have taken time, given information and explanations. They have worked to make sure the purchases were MY choice. They have provided on-going service and accommodations. I know that I have a solid resource for any needs, questions, or concern. Thank you all!

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Yes
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Apr 23, 2020 -

Toyota of Denton responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Denton. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

April 13, 2020

"Excellent"

- bobmathew7

Big salute to Carlos. Super service, booked and carried out efficiently, Even wash and Vac car for me! Really nice people, Clean neat waiting area,Excellent value. Thanks and highly recommend

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Yes
Employees Worked With
Apr 14, 2020 -

Toyota of Denton responded

Thank you so much for your kind words about your experience here at Toyota of Denton. We try every day to satisfy our customers and it’s always nice to know when we succeed.

March 01, 2020

"Give an overall cost when providing a service. Labor..."

- onepharmgal

Give an overall cost when providing a service. Labor Add-ons blew the budget. Quoted $300+ for battery. Labor was not included. Best be upfront.

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No
Employees Worked With
Other Employees : Cannot remember the man’s name.
Mar 16, 2020 -

Toyota of Denton responded

Thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (940) 230-2032 to share more details about your visit so we can make things right.

December 27, 2019

"Carlos is a great guy. Always very helpful in taking care..."

- susanconn45

Carlos is a great guy. Always very helpful in taking care of my car. Thank you Carlos! Appreciate your care and thoughtfulness in dealing with me.

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Yes
Employees Worked With
Jan 21, 2020 -

Toyota of Denton responded

Hello, thank you for your great comments about the quality of service our staff provides! We're glad Carlos could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!

November 19, 2019

"Both Andy and Carlos are great guys. Always takes car of..."

- dbfsubman_ss581

Both Andy and Carlos are great guys. Always takes car of our 2 Prius’s. they always keeps use informed as to there status and if any issues arise they will call or text. Couldn’t ask for a better advisors.

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Yes
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Nov 22, 2019 -

Toyota of Denton responded

Thank you for choosing us for all of your service needs! We will be sure to share your comments with Andy and Carlos. We look forward to your next visit! Take care!

November 16, 2019

"Best auto service I've ever experienced"

- Christie

Had a problem with an old battery on my Prius, which was given to my by my late father. Toyota of Denton was able to access the repair records for the vehicle, update all the information for me (the new owner), and service my auto quickly and efficiently. Gave me a ride back to work while they were diagnosing the problem. Offered to pick me up at work the next day when my vehicle was ready for pickup. Friendly staff both in person and especially on the phone. Nice waiting room. Two thumbs up.

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Yes
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Nov 18, 2019 -

Toyota of Denton responded

Christie, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Denton we are always striving to do better than your last visit. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

November 15, 2019

"Carrie was so kind and friendly the minute I walked..."

- Kathe Syke

Carrie was so kind and friendly the minute I walked through the door. She made sure I got the services I needed and talked to me every step of the way. Thank you for your outstanding service. Toyota of Denton is lucky to have you!

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Yes
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Nov 18, 2019 -

Toyota of Denton responded

Kathe, thank you for your kind review; we are happy to pass along your comments to Carrie! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2019

"Service Avalon and purchase 4 new tires."

- PH

Toyota of Denton is an excellent Dealership and their Service Department is the best. Sarah kept me informed during my appointment and reviewed everything with me.

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Yes
Employees Worked With
Sarah Hassell
Nov 04, 2019 -

Toyota of Denton responded

HI, we're glad to hear Sarah took such great care of you! Here at Toyota of Denton we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

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