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Toyota of Denton - Service Center

4.6

85 Lifetime Service Reviews

4100 South I-35 East, Denton, Texas 76210

85 Reviews of Toyota of Denton - Service Center

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September 21, 2018

"Thank you, Carlos!"

- Big Lar

I am someone who gets anxiety, having to deal with mechanics and car repair. My go to guy is CARLOS RAMIREZ at Toyota of Denton. He is excellent and thorough. Thanks also to Carrianne and the other helpful people.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carrianne
September 18, 2018

"Excellence in all areas"

- Gramma

I have been using this dealership for years, and plan to continue to do so. Customer service is excellent, service is thorough and timely, and the facility is spotless. It makes auto purchase, service and maintenance a pleasurable experience.

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Recommend Dealer
Yes
Employees Worked With
Alex Corado
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ben Laing
Sep 18, 2018 -

Toyota of Denton responded

Hey Gramma! We are so happy to hear about your excellent experience with us and want to thank you for taking the time to give us a 5-Star rating! Thank you for your continued business; see you again soon!

September 05, 2018

"Steve D. In service knows his Toyota vehicles!"

- Toyota Customer

Steve knows Toyota’s and is honest.. His knowledge and the excellent service that I have received over 10 years makes Denton Toyota superb. It’s worth the drive.

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Recommend Dealer
Yes
Employees Worked With
Sep 14, 2018 -

Toyota of Denton responded

Hey there! Thank you so much for this great review! We are happy to hear your experience was excellent. See you soon!

June 30, 2018

"Oil cange"

- momscar2017

I had wonderful service at toyota of denton! I would love to llevar more reviws, but dipping like the 25 word minimum. I will continue to get my car service done at this location!

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Recommend Dealer
Yes
Employees Worked With
Jay Rankin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Toyota of Denton responded

Thanks for sharing this 5-star review! We're excited that you enjoyed a seamless vehicle service experience and we look forward to continuing to serve you! See you next time!

June 27, 2018

"I was doing routine maint. on my vehicle."

- ToyotaFamily

People are very friendly and informative before, during, and after the maint. visit. The waiting area is clean, comfortable, and quiet. There are nice snacks provided, as well as coffee, tea, and hot chocolate. I was very impressed with this dealership from the purchasing of the vehicle, all the way through the first three routine maint. I have completed. I very much like to be kept informed of the process while I am awaiting the service on my vehicle, and this dealership provides that, in a timely, professional manner. Overall, I don't believe I have had a better experience purchasing and maintaining a vehicle at a dealership. In fact, before this purchase, I have actively stayed away from doing business with car dealerships unless I could not avoid such business. I hope this is the emerging paradigm for how car dealers operate into the future.

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Recommend Dealer
Yes
Employees Worked With
Mark Gonzales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carlos Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Toyota of Denton responded

Thank you for purchasing your vehicle from Toyota of Denton and choosing our dealership to complete your routine vehicle maintenance as well. We appreciate the feedback on the great benefits which cause you to return to us. We're glad our positive car dealership experience makes you feel comfortable and you rely on us to provide the same seamless experience each time. Thanks for this great review and we look forward to your business again!

June 22, 2018

"TERRIBLE EXPERIENCE"

- Skylar grace

It took over an hour and a half for my oil to be changed. After waiting an hour I was told that my car was being vaccumed and washed and it would be five more minutes. I waited an additional half an hour until asking if my car was finished. After my car was completed fifteen minutes late no one came to retrieve me and I had to go and find my keys. When I returned to my car it was not washed or vaccumed.

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Recommend Dealer
No
Employees Worked With
Carlos Ramirez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Toyota of Denton responded

Skylar- We’re sorry for your disappointing vehicle service experience. Please reach me at sfly@toyotadenton.com if you still have concerns and so we can relay this to our team. We’d like a chance to make things right and earn your business again. –Scott Fly, General Manager

June 21, 2018

"Scheduled Mx"

- Roger

Excellent service, fast, with a car wash to boot. Great facilities if you want to wait. Mine was the two year free maintenance even though I didn't purchase the truck here.

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Recommend Dealer
Yes
Employees Worked With
carrie tremble
Jun 22, 2018 -

Toyota of Denton responded

Hi Roger! Thanks for sharing feedback on your seamless vehicle service visit! We're happy that you were completely satisfied with your experience and we look forward to seeing you again!

June 20, 2018

"Excellent!"

- highlander321

Repaired my parking brake as expected! The technician was polite, knowledgeable, and listened to my concerns. My vehicle was in and out quickly. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Topper Yardley
Jun 20, 2018 -

Toyota of Denton responded

Thanks for the 5-star rating! We're happy to have exceeded your expectations and have you in and out in a jiffy! We appreciate your business and hope to see you again!

June 10, 2018

"Always up front and set proper expectations "

- 007

I've had my prius serviced here 3 times. Each time they have been very helpful and don't charge excessively as is the reputation of dealership servicing. I've been impressed with the service. The actual customer service is a little loose. Most of the time I need to follow up to get an ETA on my car, but that's not a huge thing. It would be nice if they would take initiative on this piece before I've been sitting there over an hour. But hey, if that's the only issue, that's completely fine with me.

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Recommend Dealer
Yes
Employees Worked With
Alex Corado
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Webb
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Toyota of Denton responded

We're happy to help and we appreciate your loyal business! Thanks for sharing feedback. We'll make sure to provide a 5-star experience on your next visit! Thank you for considering Toyota of Denton!

June 09, 2018

"Mr Alex the best service department "

- Peter

I always go to Toyota of Denton just bcz of Mr Alex Best person I have ever met in any dealership He is very friendly and always make sure before any work Also work get done nicely with good take care ok cars Will continue going back till Alex there Thanks

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Corado
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 11, 2018 -

Toyota of Denton responded

Hi Peter! We're thrilled to see another 5-star review for an exceptional customer service experience with Alex! Thanks for sharing the positive compliments on your great visit and we'll see you when you need us again! Thanks for choosing Toyota of Denton!

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