People are very friendly and informative before, during, and after the maint. visit. The waiting area is clean, comfortable, and quiet. There are nice snacks provided, as well as coffee, tea, and hot chocolate. I was very impressed with this dealership from the purchasing of the vehicle, all the way through the first three routine maint. I have completed. I very much like to be kept informed of the process while I am awaiting the service on my vehicle, and this dealership provides that, in a timely, professional manner. Overall, I don't believe I have had a better experience purchasing and maintaining a vehicle at a dealership. In fact, before this purchase, I have actively stayed away from doing business with car dealerships unless I could not avoid such business. I hope this is the emerging paradigm for how car dealers operate into the future.