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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
7,021 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,021 reviews

February 04, 2021

This was a fantastic new car purchase experience. Everyone was very helpful and extremely knowledgeable. Justin Harris is an excellent salesman. I will be back. More

by susiem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Stover, Marcy Davis, Justin Harris
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Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much for the highlight on our sales team. Congratulations on your new Toyota. We look forward to working with you again when your vehicle needs a tune-up.

February 04, 2021

Toyota of Des Moines gave me excellent service in a timely fashion. It was a good experience from check in to check out. Thank you. More

by jburger881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
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Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much for the review! We are thrilled to hear the service team made your visit so easy and enjoyable. Please feel free to reach out if you need anything else!

February 04, 2021

SIMPLY AWESOME!!as always that is all it was good SIMPLY AWESOME!! as always that is all it was good excellent very good excellent - no problems. All went well quick and kept informed thank you again More

by JTBMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cass Cupp
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Feb 05, 2021 -

Toyota of Des Moines responded

Thank you for the awesome feedback as well! We appreciate you stopping in and look forward to working with you again.

February 04, 2021

This dealership went above and beyond for our family. We couldn't be more grateful for the exceptional customer service we received. They went outside the box to accommodate our needs and now we have the ex More

by Michelle Harrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenna Bjorland, Justin Harris
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Feb 05, 2021 -

Toyota of Des Moines responded

Thank you so much, Michelle, for the feedback about your time with our sales team. We are so happy to hear our expert team was able to help you find the perfect vehicle for your family. Don't hesitate to give us a call if you have any other questions.

February 01, 2021

Best car buying experience I've ever had. Pleasure to work with sales, finance, parts and service. Shane as a fantastic salesman and took the time to listen to what I needed. As we negotiated the price More

by BigBert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Stover
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Feb 02, 2021 -

Toyota of Des Moines responded

Thank you for coming in! We are thrilled to hear Shane was able to do a great job and we look forward to seeing you again!

January 29, 2021

All good on this visit. Quick turn on the oil change and relatively easy to pay on line and be as 'touchless' as possible. end More

by Pilot1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hildreth
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Feb 01, 2021 -

Toyota of Des Moines responded

Thank you for the great review! We're so glad that you appreciated the online pay and fast turnaround. We look forward to working with you in the future.

January 28, 2021

Toyota of Des Moines never fails. This is the fourth vehicle purchased by us at this dealership. Every time we have been more than satisfied with every step of the process. More

by wibs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Staley
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Jan 29, 2021 -

Toyota of Des Moines responded

Thank you so much for the 5-star review. We're so happy we could work with you to find four amazing vehicles over the years. We look forward to continuing to work with you again when you need a tune-up for your vehicles or in the market for a new vehicle.

January 27, 2021

Great buying experience. Steve H. listened to what we needed and quickly aligned with our search, then put us in the perfect vehicle. Professional and efficient. Thank you! More

by Dale C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2021 -

Toyota of Des Moines responded

It was our pleasure! Thank you for sharing this exceptional feedback on your visit with Steve Henigan. We'll be sure to share this review with him. Congratulations on your perfect new vehicle, and we hope you continue to enjoy it! Thanks again and take care.

January 24, 2021

I do not like this SURVEY! This box says 0 /25 words. Will NOT buy 0 words. I left positive feedback and now you get A NEGATIVE because of embedded junk in survey. . More

by wmrberndt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2021 -

Toyota of Des Moines responded

Thank you very much for taking the time to leave us a review even with having concerns with the survey. The minimum word count isn't a choice of ours but is a standard presented by the review site DealerRater. If you'd like to know more about their reasoning, you can see the details in the link below. But still, we greatly appreciate your review and are happy to hear that our service team was able to provide a great experience. Take care, and have a wonderful week! https://dealerrater.uservoice.com/knowledgebase/articles/1870771-why-do-cars-com-and-dealerrater-require-that-revie

January 23, 2021

Ian has always provided me the best customer service possible. He has shown me respect and values me as a customer. I've been a DM Toyota customer for years. DENNY RIEGER 1/22/21 More

by 1948budda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2021 -

Toyota of Des Moines responded

Wow! Thank you so very much, Denny, for your years of business and great feedback on Ian and the team. We truly value your feedback and aim to create the number 1 sales and service experience around. We'll be looking forward to serving you in the future. Take care!

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