I began communicating with Hugh Shepperd about 3 months ago regarding locating or building a new Toyota Highlander XLE Hybrid. Hugh guided us through the challenging process involving vehicle shortages and recommended we place a deposit on a build we had completed online. Later we were able to schedule a test drive which occurred after we placed our deposit. Most vehicles coming in were sold before they arrived. High also located a model close to our choices in the colors we wanted and reserved it for us. It was a challenging way to order a car because of Covid and supply issues, but Hugh confidently between, texts, emails, and a few in person discussions kept us moving methodically through the process. He always remained upbeat and was accommodating on our requests, negotiating small adjustments as requested. Paying for the vehicle was stress free as the finance department was fully prepared when we arrived. Delivery was excellent. Spencer did a great job explaining the technology and connecting my smart phone and apps to ensure a stress free experience when traveling.
Thanks you all for a great experience during a challenging time for the auto industry. We have owned Toyotas for over 20 years and love our new Highlander.