I've been coming to Toyota of DTLA for years because I always have a great experience... and my car has 110,000 miles! I've worked with Michael several times including today -- and at each service step he explains what will take place clearly and why things need to be done. I feel like I'm getting the best care for my car. Plus Michael and the service staff take care of me... making sure that I understand the process, that I get a Lyft to where I'm going, and let me know the minute it's done or if they have a suggestion. Also, I always leave with a story and a smile on my face!