Toyota of Downtown L.A.

It was excelente. Paola was not pushy. She was patient and willing to show me what wanted. She was patient and did not lie to me. Paola was not pushy. She was patient and willing to show me what wanted. She was patient and did not lie to me. More

Very nice and detailed about all the information I got from the questions I had. Patient and respectful! Never felt forced or pressured. My main thing was to feel comfortable and Paola and everyone else I from the questions I had. Patient and respectful! Never felt forced or pressured. My main thing was to feel comfortable and Paola and everyone else I interacted with made me feel comfortable More

This was my very first time shopping a car. They understand me and make my process very easy and secure They understand me and make my process very easy and secure More

Honest, transparent and no hidden tricks like other dealers. The best experience I ever had dealers. The best experience I ever had More

Excelente Muy buena, y el personal que en este caso Carlos atendido todas mis dudas y me atendió de la mejor forma. Carlos atendido todas mis dudas y me atendió de la mejor forma. More

I’m not happy of the amount of saw when i log in to my portal compared to the amount offered to me before i accepted the vehicle. portal compared to the amount offered to me before i accepted the vehicle. More

When I received the car the service engine light was on. Now I have to take it in to have diagnostics run on it! Key fobs were going dead Now I have to take it in to have diagnostics run on it! Key fobs were going dead More

Extra ordinary people Going back in after my first month payment to trade in for a bigger vehicle for so my elderly parents and family can get in vehicle right now the Toyota Camry 2023 is to small for my 8 payment to trade in for a bigger vehicle for so my elderly parents and family can get in vehicle right now the Toyota Camry 2023 is to small for my 80 year old father and mother the manager Henry said he and Edgar will see what they can do to help me and my family with a family vehicle after I make the first payment good News to me, great people I just can't wait to see the final results so I can give Toyota dealership a good review More

DTLA Toyota has been my go to dealer for all my needs and those of my friends and family. Purchased over 20 vehicles in the last 5 years. Thank you Shawn Hong and team, you guys are the BEST! those of my friends and family. Purchased over 20 vehicles in the last 5 years. Thank you Shawn Hong and team, you guys are the BEST! More

I took my car to the dealership for a routine brake pad replacement, but my experience quickly turned into a very disappointing one. I had a very disappointing experience with this service advisor. I reque replacement, but my experience quickly turned into a very disappointing one. I had a very disappointing experience with this service advisor. I requested the valet /porter guy to speak to a Manager and instead Alex Anaya showed up, which was misleading, all this time I thought I was speaking to the manager, and instead of listening to my concerns, he immediately shifted the blame to me. When I explained that my vehicle did not have a door sound issues when I dropped it off that morning, he dismissed my concerns and told me to lower my voice because I was frustrated. My frustration came from trying to explain that the damage was not present before the vehicle was in the dealership's care. Rather than showing empathy or attempting to resolve the situation, he made me feel like I was being accused of being dishonest. Good customer service requires listening, communicating respectfully, and working to resolve problems—not blaming customers or escalating an already stressful situation. I left feeling disrespected and disappointed by the lack of professionalism and accountability. More