Toyota of Downtown L.A.

Great Customer Serice I recently took my car in because my check engine late was on. Mike Briseno was very helpful. He took care of my needs and always called me regarding I recently took my car in because my check engine late was on. Mike Briseno was very helpful. He took care of my needs and always called me regarding the status of my car. A rental was provided so that my daily needs were not interrupted without the use of my car. I recommend anyone that is going to Toyota of DTLA for car service to see Mike. Great advisor and even better customer service. Thank you Mike More

Glad I Came to Toyota As a first time buyer I was worried that I wouldn't get the help I needed, that I wouldn't understand what was going on, and that I would be pressured As a first time buyer I was worried that I wouldn't get the help I needed, that I wouldn't understand what was going on, and that I would be pressured to walk out with something that I didn't like. I had done my research on the different dealerships, different locations, online inventory, and so on but felt hesitant. Out of what I had looked at DTLA Toyota stuck out to me the most. Brian Lee helped me choose between the car models I had in mind. He really helped me differentiate and understand the process. He helped me get a great deal. When it came to the paperwork, both employees broke everything down and made sure I understood every step of the way. Everyone was friendly and polite. Brian really went above and beyond. The location was clean and the parking was a bonus. It was great to be able to focus on just the car sales without any added stress or distractions. I would definitely come back. I highly recommend this Toyota dealership. More

Good experience I had a very positive experience at this dealership. they were accommodating and easy to work with. I would recommend for anyone who is in the market I had a very positive experience at this dealership. they were accommodating and easy to work with. I would recommend for anyone who is in the market for a new car. More

Great Very helpful and didn’t give up on helping get what I wanted. The customer service was great and I am very happy x) a Very helpful and didn’t give up on helping get what I wanted. The customer service was great and I am very happy x) a More

Amazing Great customer service, they helped me out so much. Definitely wouldn’t doubt about going back there for my next car purchase. I received exactly what Great customer service, they helped me out so much. Definitely wouldn’t doubt about going back there for my next car purchase. I received exactly what I was looking for. Awesome work! More

Excellent service This dealership is great overall, the customer service is amazing everyone is very friendly and kind. Michael briseno was great not only his service b This dealership is great overall, the customer service is amazing everyone is very friendly and kind. Michael briseno was great not only his service but also his customer engagement, even though it was very early in the morning he was very happy about helping me out with the service of my car. He is truly amazing and I would definitely recommend his service!!! More

Service for recall notice So glad to have discovered this location. Mike was there from start to finish. Personable and informative. Next time I have any issues I will definite So glad to have discovered this location. Mike was there from start to finish. Personable and informative. Next time I have any issues I will definitely be coming back. The free Lyft service was a huge plus! More

Buyer No pressure from salesmen which was nice. Financing did take awhile but the rest of the service was great. Nice facility & good service. Answered qui No pressure from salesmen which was nice. Financing did take awhile but the rest of the service was great. Nice facility & good service. Answered quickly through internet. More

Exceptional Service! All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appoin All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appointment, was seen in 10 min, ended up needing transmission work. But because of MIKE'S EXCEPTIONAL SERVICE was able to leave with an awesome rental, payment plan for this truly unforeseen expense and a huge relief that I was still able to go on my much needed mini getaway! Way to go Mike! More

Going for another 150,000 miles! I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and wa I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and was ready to help. I really appreciated that even though my car is older and a little "broken in", they treated me with respect and valued me as a customer just the same as a person with a nicer, newer car. Mike communicated with me every step of the way and was helpful with tips and information about my car to keep it running for another 150,000! On top of it all, my repairs were reasonably priced and no more than it would have been at another place, but I was able to get exceptional service and feel like a valued customer. Couldn't be happier. Thank you Mike! More