Toyota of Downtown L.A.

Had my car towed to dealership because is started to make a weird sound and was running right. The dealership ordered me a Uber home and I informed me a mechanic would look at it ASAP the next day. T a weird sound and was running right. The dealership ordered me a Uber home and I informed me a mechanic would look at it ASAP the next day. The next day the mechanic called with the bad news of about my engine ( I loved my car and never lost a Toyota engine at 186,000 miles 😩). I informed the mechanic I wasn’t sure what to do considering the high cost of repair. But he reassured me that someone can help me consider my options. As I was making my way back to the dealership Johnathan from sales called me. He said he can show me used cars on the lot and there would be no pressure. I was pleasantly surprised when Johnathan met with me immediately. He asked what my needs are and explained cost benefit factor of trading in my car and and options with a Toyota Certified Used car verses new car. Johnathan walked me around the lot. Opened any car I wanted to see, offered a spin drive. After looking at a number of cars he was able to find an office we could use since it was difficult for me to concentrate in the crowed noisy lobby. He offered hot beverages and gave me all the time I need to have my questions answered, including the difference between used and Toyota Certified, financing, insurance and registration. The experience was stress free, I felt supported in what ever decision I would make whether that was to buy from this deal ship or another. Because of Johathans professional service. I will always buy from him and Toyota of Downtown Los Angeles. Hopefully soon I can get a car for my daughter from Toyota of Downtown. I recommend Toyota of Downtown Happy Customer Susan S More

The person who was attending was very kind and helpful. Very good experience in my visit to this dealer. Very good experience in my visit to this dealer. More

As soon as I enter the dealership someone approached me and offered to help with my needs. and offered to help with my needs. More

Great advice and work of Brian Quinteros, Dennid and Alberto. We are very grateful with them. Alberto. We are very grateful with them. More

Great experience working with James and his department. He made it very easy and definitely will recommend. Thank you James! He made it very easy and definitely will recommend. Thank you James! More

Very good service,thank you to Oscar Vega, Edgardo , Julio Castellón and Jorge very kind people. The waiting room clean and bathrooms. Hope to keep very nice always Julio Castellón and Jorge very kind people. The waiting room clean and bathrooms. Hope to keep very nice always More

Although many difficulty, still appreciated your team. Like this car. And happy new year to all your team! Like this car. And happy new year to all your team! More

He was very kind and responded fast whenever i had a question. Great service and very satisfied question. Great service and very satisfied More

Really good experience Loved the experience really nice guy and he help us get my dream car guy and he help us get my dream car More

Me atendieron muy bien son muy servicial. Tienen mucha paciencia.y son muy agradables. Y buenos Tienen mucha paciencia.y son muy agradables. Y buenos More