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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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November 06, 2019

Excellent service! Mike will be one of the reasons I will come back to Downtown Toyota for future service. He was friendly, professional and helpful. More

by Isam20
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Nov 07, 2019 -

Toyota of Downtown L.A. responded

We loved reading this review! Happy customers are our aim, and it appears Mike really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, David Shin - General Sales Manager

November 04, 2019

He was very helpful and took his time explaining everything my car needed. He also suggested to me they have a flexible financial plan that I wasn’t aware of but it comes in handy when you’re on bu More

by Ycastro
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Nov 04, 2019 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, David Shin - General Sales Manager

November 03, 2019

Great service. He is really patience and friendly. From now on I will do all my car's services at his specific dealer with this specific person. He is amazing. More

by Jacquelyn Galvez
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Nov 04, 2019 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, David Shin - General Sales Manager

September 21, 2019

Repeat customer You only know you’re dealing with quality customer service from a business rep when you’ve interacted with them on multiple occasions and the service More

by H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
September 18, 2019

Helpful and great work Another body shop quoted me 4x more to the work that Mike did for me at Toyota of Downtown LA. Mike (Michael Briseno) was responsive and friendly. Ano More

by nsolomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Sep 19, 2019 -

Toyota of Downtown L.A. responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Chris Cokonis - Service Manager

September 10, 2019

Great customer service Everyone was welcoming and polite. Not only did I receive a great and fast service but they reviewed over what they did. I was more than satisfied wit More

by PONCEDIANA10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacky
Sep 10, 2019 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, David Shin - General Sales Manager

September 06, 2019

Good service great team This is the second time that I have worked with Mike. He’s a very effective communicator. The oil change service was efficient and the ride share is a More

by McPears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Briseno
Sep 08, 2019 -

Toyota of Downtown L.A. responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Chris Cokonis - Service Manager

August 29, 2019

Great service Mike Briseno was efficient, honest, trustworthy and knowledgeable. And cheerful! It was very helpful to go over the results of my car’s inspection. G More

by Jl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Sep 01, 2019 -

Toyota of Downtown L.A. responded

Hello Jl! It is great to hear about your recent service experience. I will certainly pass on your feedback to Mike as he will be happy to hear it! Drive safely and always feel free to reach out with any service questions. Sincerely, Chris Cokonis - Service Manager

August 21, 2019

great service! Amazing staff, went in for service and had a pleasant experience. Michael who helped me was very friendly and made everything very clear. Loved it! More

by zoeclyatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Aug 25, 2019 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a pleasant experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, David Shin - General Sales Manager

August 20, 2019

Great Job! From start to finish i am very satisfied with the job they have done on my 2003 Sienna. My vehicle was running very lean with check engine on idling v More

by This day counts!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Briseno
Aug 25, 2019 -

Toyota of Downtown L.A. responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, David Shin - General Sales Manager

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