Alex Anaya
Alex Anaya at Toyota of Downtown L.A.
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Alex Anaya

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.8
96 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

96 Reviews

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96 Reviews of Alex Anaya

January 31, 2024

Dealership Rating
Employee Rating

Alex is a good advisor when you ask him a question he’s very straightforward and explains himself correctly and he doesn’t give you the runaround like most other advisors at this dealership. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Toyota of Downtown L.A. responded

Michael, thank you for the awesome feedback! You're right, Alex is an excellent service adviser and I appreciate all he does for us! I am very happy to hear that he was there to provide you with great service. Please feel free to contact me if you would like to further discuss any concerns. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 29, 2023

Dealership Rating
Employee Rating

Alex was so responsive and prioritized getting me help when I had a car problem. More

by lizzystaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2023

lizzystaley responded

Alex is the best

Oct 29, 2023

lizzystaley responded

Approved

Oct 31, 2023

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback, Lizzy. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

October 23, 2023

Dealership Rating
Employee Rating

I was asking questions about my vehicle and Mr. Anaya wouldn’t look at me. He was just staring at his computer and I was asking questions. It really pissed me off so I denied the service because of More

by Carlos T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 25, 2023

Toyota of Downtown L.A. responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 17, 2023

Dealership Rating
Employee Rating

Alex was professional, friendly and couteous. Good job Alex! Looking forward to future serbice st DTLA! More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Ann. Sincerely, The Toyota of Downtown LA Team

October 13, 2023

Dealership Rating
Employee Rating

Good service , treated very nicely. Advice on everything that was done to my car and for future services. More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida

Oct 17, 2023

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience, Raquel! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 08, 2023

Dealership Rating
Employee Rating

Toyota of DTLA is on it, great pricing and customer service, always keeping me in the loop. Jon was friendly and helpful More

by rsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

September 30, 2023

Dealership Rating
Employee Rating

Alex has been very helpful when it comes on helping me in all matters of my vehicle. More

by Ana Quintanilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo

Oct 03, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Ana! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

September 17, 2023

Dealership Rating
Employee Rating

Very clean well respected helping workers hard working employees didn't have to wait to long very satisfied with the service and the Alex address me So Thank you More

by Marievjohnson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

Toyota of Downtown L.A. responded

Marie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Downtown LA Team

September 08, 2023

Dealership Rating
Employee Rating

Muy mal servicio e irresponsable dañaron una parte de mi vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado es More

by Ruth Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 12, 2023

Toyota of Downtown L.A. responded

Esta no es la experiencia que queremos generar, Ruth. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 01, 2023

Dealership Rating
Employee Rating

The service sucks it took them more than 4 hours to do a normal service. plus they denied the Uber to take me home because I was doing a normal service on my car and a week before my wife went to do a servi More

by rene15moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 08, 2023

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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