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Toyota of El Cajon

El Cajon, CA

4.8
1,305 Reviews

965 Arnele Avenue

El Cajon, CA

92020

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1,305 Reviews of Toyota of El Cajon

July 24, 2010

I am back...and For Good Reason...Last month I purchased a 2010 Toyota Corolla from Toyota of El Cajon. We are very happy with the vehicle, the people and the service which brings me to why I am back. Right More

by tagme5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marquez, Jose Villegas
Aug 12, 2010 -

Toyota of El Cajon responded

Hi Thomas, Thank you for choosing us for your recent purchase and lease. Though I'm sad to hear about the loss of your car (hopefully no one was hurt), I'm thrilled that we were able to provide a stress free experience when it came time to look for a replacement. I will be sure to pass your message along to management, so they can compliment our team on a job well done. Toyota of El Cajon is much more than a business, it's a family, and we're happy to have you as a part of it. We look forward to seeing you for many years to come! Sincerely, Gary Kaminsky garykaminsky@toyotaofelcajon.com

Aug 13, 2010 -

tagme5150 responded

Thank You Gary. Thomas

July 18, 2010

I visited and spoke to several Toyota Dealerships before contacting El Cajon Toyota. I was interested in a specific color and type of vehicle and made this clear to my telephone contact at this dealership More

by eljo3
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe L.
Jul 23, 2010 -

Toyota of El Cajon responded

Hello, I'm so sorry to hear that your recent visit to our sales department was less than satisfactory. Only now that we learn of this are we able to make the necessary changes to ensure it doesn't happen again. We understand that buying a new car is a big decision, and our number one goal is to provide quality service that gets our customers into the vehicle they want. Please contact me at your earliest convenience. I would like the opportunity to speak with you and offer a personal apology. Sincerely, Michelle Candelaria mcandelaria@toyotaofelcajon.com

Jul 31, 2010 -

Toyota of El Cajon responded

Hello, My name is Gary Kaminsky and I would like to take a moment to follow-up on the message we sent last week. As much as it saddens me to hear of your experience, I appreciate your taking the time to let us know of your visit to our dealership. I can assure you that filling out loan application prior to selecting a car is not standard procedure, and we are taking steps to make sure this doesn't happen again. Our management team recently met with sales reps. for a refresher course in proper steps and protocol for customer service. We have been unsuccessful in tracking down your contact information, so I have put mine in the below signature. As the GM of Toyota of El Cajon it is very important to me to be able to speak with you in person to make sure I can offer an offline apology. I hope to hear from you soon. Best, Gary Kaminsky Toyota of El Cajon, General Manger (619) 270-3003 garykaminsky@toyotaofelcajon.com

July 17, 2010

Got a very good price and im very happy with my FJ service finance car was very clean I love the Detail they did on it Fernando help me out a lot to get the car I wanted he went the hole nine yards so More

by louietij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando
Jul 21, 2010 -

Toyota of El Cajon responded

Hello, What a pleasure it was to read such a positive review. It's an honor to hear that you trusted our dealership with your new car purchase and I'm glad that your visit was a great experience. I will be sure to pass your message along to Fernando. We look forward to seeing you (and your new FJ Cruiser) at Toyota of El Cajon for many years to come! Sincerely, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 15, 2010

Everyone was great, especially Aleks Butov. Very low Everyone was great, especially Aleks Butov. Very low key. No last minute increases or sudden surprises that I have experienced at other dealerships. More

by priusbuyer9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleks Butov
Jul 21, 2010 -

Toyota of El Cajon responded

Hello, Thank you so much for your positive review. We know that buying a new car is big decision, and it's great to hear that your experience at Toyota of El Cajon was a pleasant one. I will be sure to pass your message along to Aleks. We look forward to seeing you (and your new Prius) for many years to come! Best regards, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 15, 2010

The place is great and very clean. The employees are great with their customer service. I feel "at home" when I'm there. They treat you like family. We bought all our three vehicles at Toyota of El More

by lhendrix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Vukovich
Aug 12, 2010 -

Toyota of El Cajon responded

Hi Lydia, My apologies for the belated reply. What a pleasure it was to read your comments about our dealership. Quality service is one of our top priorities, and it's always nice to hear from a satisfied guest. I will be sure to pass your message along to Simo. Toyota of El Cajon is much more than a business to us, it's a family, and we're happy to have you as a part of it. We look forward to seeing you for many years to come. Best regards, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 08, 2010

I had a great experience with Rene and all the staff at Toyota of El Cajon. The process of buying a car can be difficult, but I felt like it was a breeze with Rene. He's even followed up with me, althoug More

by katrinak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene
Jul 08, 2010 -

Toyota of El Cajon responded

Hi Katrina, Thank you so much for your positive review. We know that buying a new car is big decision, and it's an honor to hear that your experience at Toyota of El Cajon was a pleasant one. I will be sure to pass your message along to Rene. We look forward to keeping you as a loyal customer for many years to come. See you soon! Best regards, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 08, 2010

I can't say enough positive things about the first class employees at this dealership. This is my 3rd Toyota from this dealership and I wouldn't shop anywhere else. I used to live in San Diego, but moved More

by CSharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Krone
Jul 08, 2010 -

Toyota of El Cajon responded

Hello, Thank you for the positive review and the compliments on our new facilities. We're really proud of the building and it's nice to hear that our customers are too. We are honored that you have chosen our dealership for your last 3 Toyota purchases, even when you had to make the drive from Los Angeles. I will be sure to pass your message along to Lou and the management team so they can compliment our staff on a job well done. We look forward to keeping you as a loyal Toyota of El Cajon for many years to come. See you soon! Best regards, Gary Kaminsky garykaminsky@toyotaofelcajon.com

Jul 08, 2010 -

CSharp responded

Gary: I appreciate you writing to me personally. When I was in your dealership I was told that you were the General Manager of the store. It means a lot to me that you have taken the time out of your busy schedule to reach out to me. I will be telling everyone I know that Toyota of El Cajon is a top notch facility. CSharp

July 07, 2010

Ernesto was very imformative and professional. He answered all of our questions and took us through the purchasing process step by step which made it a pleasureable experience. All of the other emplo More

by tundrajd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Ruiz
Jul 08, 2010 -

Toyota of El Cajon responded

Hello, What an honor it is to hear that you chose our dealership for your recent car purchase. I will be sure to share your message with Ernesto and the rest of our team. I hope that we can continue to exceed your expectations and look forward to keeping you as a loyal Toyota of El Cajon customer for many years to come. Best regards, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 07, 2010

Great Dealership!! Outstanding Customer Service!!! Would definitely recommend them to anyone!! We drove all the way from Orange County because of the great people and service there!!! From the sales More

by blim007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kaminsky, Lou Krone
Jul 08, 2010 -

Toyota of El Cajon responded

Hello, What a pleasure it was to read such a positive review. It's an honor to hear that you trusted our dealership with your new car purchase and I'm glad that your visit was a great experience for the entire family. I will be sure to pass your message along to the rest of the team. We look forward to seeing you at Toyota of El Cajon again very soon! Sincerely, Gary Kaminsky garykaminsky@toyotaofelcajon.com

July 06, 2010

I purchased new my 2005 Toyota Camry from the El Cajon Dealership and haven't had a bit of service done anywhere else. I have also had Jose as a service advisor from the very beginning and he is so depend More

by harrymyrna47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Villegas, Jose Villegas
Jul 08, 2010 -

Toyota of El Cajon responded

Hello, Thank you for taking the time to write such a positive review. We really pride ourselves on our customer service, and it's always nice to hear from a satisfied guest. I will be sure to pass your message along to Jose and the rest of the team. We are honored to have you as a loyal customer and look forward to helping your Camry go another 100k! Sincerely, Gary Kaminsky garykaminsky@toyotaofelcajon.com

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