Toyota of El Cajon

My experience with Toyota El Cajon was very good and smooth. Omed worked with us through the process and was very helpful. smooth. Omed worked with us through the process and was very helpful. More

On 11/27/2021 I took my car to Toyota of El Cajon for an oil change. They did a dignostic assessment and everything was perfect according to their report. I was told by the service assistant that the car wa oil change. They did a dignostic assessment and everything was perfect according to their report. I was told by the service assistant that the car was in great condition. After that, I only drove the car a very small number of miles before  I noticed about a week ago, that the engine was making an unusual noise. I lifted the hood and saw oil all over the oil filter and a big quantity of oil below it. Whenever I turned on the car, oil starts leaking profusely from the oil filter. I even took a clear video of that. They technicians left the oil filter loose and because of that, car lost more than half the level of oil and the engine life may be compromised, as the engine sound became much more rough than I used to hearing. I notified the company and the car was towed to them last friday to fix their mistake. However, on Monday they called me denying there was any oil leaking from the oil filter, even though I had a clear video that I took on Friday, one hour before the car was towed which shows the leak!!! That was very surprising to me because I never imagined they would use dishonesty and not admit the mistake they made. What's more, they brough up a whole list of issues with the car, even though the first report showed absolutely nothing wrong with the car, and I had only driven the car so little from the time I had them do the oil change to the time I discovered the oil leak. When I had initially talked with the service assistant, he said that the company has been hiring a lot of new technicians who are still learning, so making mistakes is very possible and expected. I told him that those technicians might've caused these issues to my car unintentially. But he insisted that they propably made an error and missed these issues when the car was first assessed. But if that was the case, why would the company not take responsibility for this error? By making this error and making me think everything was perfect with my car, when it may not have been, they are depriving me from the right to know the truth. If I had known there were issues with my car, I would've fixed them immedietly. But since they didn't tell me and I didn't know, they put my life and the lives of others at risk because a car accident or something bad could have happened, and great harm would have been inflicted. I left the company yesterday feeling extremely disappointed and dissatisfied. The company was dishonest with me. They made errors and caused damages, but instead of acknowleding them, they denied them and kept trying to justify their shortcomings. Update: today, I spoke to the company's fixed-operations director, and he did finally admit that there was oil leaking from the oil filter, and acknowledged the fact that I was given misinformation with regards to the diagnostics report, but still insisted that his company will not take responsibility for this misinformation. Very disappointed with this service and feel like I was cheated and lied to constantly in a place one would normally trust. More

This dealership is excellent and every body was friendly and very helpful.Thank you.Petr and Jarka. and very helpful.Thank you.Petr and Jarka. More

Advisor Eddie, Very Concerned and Helpful. Enjoyed and Trusted him with my Vehicle. Also provided me with a direct number to him. Trusted him with my Vehicle. Also provided me with a direct number to him. More

Alex really did a great job as my service advisor and got all of my issues taken care of and my truck was ready when promised.+ all of my issues taken care of and my truck was ready when promised.+ More

Simo is the best. Honest assessment of what is going on and excellent service. I wouldn’t go anywhere else. and excellent service. I wouldn’t go anywhere else. More

Lance has always treated us right and has great customer service towards our family when we go there. service towards our family when we go there. More

Service staff was friendly, didn't try to sell anything unneeded and finished my car when promised. unneeded and finished my car when promised. More

Great! In and out service took care of all needs.Eddie Great! In and out service took care of all needs. Eddie Ruiz was easy to work with. Great! In and out service took care of all needs. Eddie Ruiz was easy to work with. More