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Toyota of Fayetteville

Fayetteville, AR

4.7
383 Reviews

1352 W Showroom Dr

Fayetteville, AR

72704

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Showing 383 reviews

March 05, 2017

Great service Rick Rockwell was excellent to work with when we purchased our new Highlander. Very helpful and explained all the functionality of the vehicle. Would More

by Amlazen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Rockwell
Mar 08, 2017 -

Toyota of Fayetteville responded

Thank you for the great feedback. We appreciate it and your business. Enjoy your new Toyota.

March 04, 2017

Amazing! Austin helped me so much and was very patient with questions. Love my experience and everybody who helped. Definitely very happy with my new car! More

by esthermarina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ginger, Austin Brown
Mar 08, 2017 -

Toyota of Fayetteville responded

Thank you for the great feedback. We appreciate it and your business. Enjoy your new Toyota!

March 04, 2017

Great Experience We had a great experience with sales man Rick Rockwell. We went shopping thinking we wanted to buy our teenage daughter a used car. After looking an More

by JDFarrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Rockwell
Mar 08, 2017 -

Toyota of Fayetteville responded

Glad to hear about your great experience with Rick! We thank you for the feedback and your business! We look forward to assisting you with all your future auto needs. Enjoy your new vehicles!

March 04, 2017

Best car-buying experience ever! Courteous; cheerful; personal; informative. We felt as though buying a car from Toyota Fayetteville was about our needs and desires, not theirs. Than More

by carol54
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Brown
Mar 08, 2017 -

Toyota of Fayetteville responded

Thank you for the great review and your business. We truly appreciate it. Enjoy your new Toyota!

March 03, 2017

Recent Purchase I recently purchased a RAV4 at Fayetteville Auto Park. My previous car was also a RAV4 and I was excited to get an upgraded version. However, the sale More

by rav4fayetteville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Golden
Mar 04, 2017 -

Toyota of Fayetteville responded

Morgan, we are very sorry for the issues encountered in your purchase. If there's anything we can do to right the situation, please let us know (479) 695-7641. After interviewing Daniel and the manager involved in your purchase, it seems Daniel was not here when you brought the car back to get cleaned due to his mother having cancer surgery. He has been off work the last week dealing with her surgery and post-op care, so I am sorry that no one filled in and got you what was promised in a prompt manner in his absence. We hope you enjoy the RAV4 and will consider doing business with us in the future. Apologies for the mistakes, sometimes paperwork isn't always done 100% correctly since there are hundreds of documents to get correct. Unfortunately, there is human error involved in our business and I'm sorry it has affected your purchase. Take care.

Mar 16, 2017 -

rav4fayetteville responded

While not disrespecting Daniel's mother, whom I wish a speedy recovery, I am not sure that is an appropriate response. Additionally, I came in to have the papers fixed where my name was still spelled wrong and the papers had to be fixed again and recently when my papers came in the mail it was still the wrong set leaving the car in the wrong name, but with my signature. This is truly unacceptable. I am not sure if it is lack of experience in filing simple paperwork or just simply not caring enough to make sure that even the simplest of tasks can not be completed correctly on multiple accounts. For anyone doing research and reading these posts, please do not buy a car at Toyota of Fayetteville - it will save you a headache or two.

Mar 16, 2017 -

Toyota of Fayetteville responded

Appropriate response. It is simply the truth. Again, apologies for the issues. You are correct in discerning that the finance manager handling your paperwork is indeed newer at his position. Thank you for your business and sorry for the headache or two.

Mar 16, 2017 -

rav4fayetteville responded

Incorrect, I am working with a she not he. Thank you.

March 03, 2017

Service so good I bought two! ( Seriously!) I want to take a minute to thank Caleb Kordsmeier for all of his hard work the last few days. When Emily Murphy made the decision to go with Toyota, More

by Matt123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Henslee, Caleb Kordsmeier
Mar 08, 2017 -

Toyota of Fayetteville responded

WOW! That is some great feedback! We truly appreciate it and your business. We look forward to assisting you with all your future auto needs.

March 03, 2017

Fantastic Experience Josh in sales was great. Helped me get everything set up online and over the phone as me and my wife live about 30 miles away. When we got to the deal More

by Infamousguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sayarath, Marcus Day
Mar 08, 2017 -

Toyota of Fayetteville responded

Glad to hear you had a fantastic experience! We strive for great customer service. Thank you for the feedback and your business. We look forward to assisting you with all your future vehicle needs.

March 03, 2017

2016 Toyota 4Runner Had the best car buying experience thus far with Rick Rockwell. No pressure at all. Worked with us on our trade in and no arguments on final numbers. More

by Randall1526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lucke, Chad Campbell, Rick Rockwell
Mar 08, 2017 -

Toyota of Fayetteville responded

Thank you for the positive feedback and your business. We appreciate it. Enjoy your new 4Runner!

February 27, 2017

Easy interaction; willing to bargain. Doug and Doug went out of their way to find a red Prius v for me and the give and take about a price was pleasant rather than high pressure, This More

by Paine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Henslee, Douglas A Steele
Feb 28, 2017 -

Toyota of Fayetteville responded

Great to hear the "2 Dougs" took good care of you! We appreciate your continued business and the positive feedback. Enjoy your new Toyota!

February 27, 2017

Great interaction, will negotiate, very personable If it wasn't for Tony Campbell, Matt(GM), and Mathew Graham, I probably wouldn't have bought a new vehicle. These guys are a great example of how a de More

by koyle234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew Graham, Tony Campbell
Feb 28, 2017 -

Toyota of Fayetteville responded

Thank you for the great feedback and your business. It is greatly appreciated. Glad Team Toyota could take care of you!

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