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Toyota of Fort Walton Beach
Fort Walton Beach, FL
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 535 reviews
September 09, 2014
***BUYERS BEWARE**** This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing thei This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing their mistake. Make the drive to Pensacola. More
by rwb99001
Employees Worked With
Barbara, Barbara Higginbotham
September 06, 2014
10,000 mile service, as part of Toyota Car Care I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2 I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2013, but live in this area. My wife and I considered purchasing a Quality Imports Toyota mid -summer of last year, but decided not to, after the negotiations did not lower the price to a level we were comfortable with. I was concerned that since I decided not to purchase my new vehicle in the Fort Walton area, that my service experience would be sub-par. I'm happy that this is my 2nd service appointment and I've received great service. I hope that after my 25,000 miles free service runs out, that I will receive the same level of quality customer service. If so, I may consider purchasing my next vehicle from Quality Imports Toyota. More
by samres1
Employees Worked With
Can't remember, but communicated with 2 people, including someone who appeared to be a supervisor
September 05, 2014
Service My husband and I purchased our Toyota Corolla in '08 and have it serviced at Quality Imports when required. We have always been very happy with the s My husband and I purchased our Toyota Corolla in '08 and have it serviced at Quality Imports when required. We have always been very happy with the service. We're in and out in a timely manner and are kept informed on the progress of the servicing of our car. Everyone is friendly, helpful and knowledgeable. I was extremely thankful for the cleanliness of the women's restroom. We will continue to utilize your dealership for all our car needs. Sincerely, Sharon Gent More
by Ilive4him1
Employees Worked With
Gino B. Leone
September 05, 2014
Service Appointment scheduled for 1:15pm. When I got to the dealership the guy asked me what I needed and if I had an appointment.I told the guy in the servic Appointment scheduled for 1:15pm. When I got to the dealership the guy asked me what I needed and if I had an appointment.I told the guy in the service lane that I have an appt, he pulled my file and then asked what I needed done. I told him synethic oil/filter change, rotate and coolant flush. He told me he has everything down and will give to Elliott (my service writer) It took 2.5 hours for this service call. I asked my service writer why it took so long and he explained that the wrong oil was used and they had to remove and replace with synethic oil. When I called to schedule an appointment I told the girl on the phone what I needed serviced and she gave me a quote on cost, so why wasn't this written down so I didn't have to repeat myself? My service writer was very nice and polite. What can be done to make this experience more customer friendly? More
by Navarrebum
Employees Worked With
Elliot Gentry
September 04, 2014
Poor customer service Sales team is great! Trent was very helpful. However, when i had my vehicle serviced, I was not impressed with the service team. I went to check on my Sales team is great! Trent was very helpful. However, when i had my vehicle serviced, I was not impressed with the service team. I went to check on my vehicle and went to the service desk (both were on their cell phones) and asked on the status of my vehicle. He looked across the parking lot and told me I needed to go about three doors down. I had no idea what he was talking about. Instead of pointing, why couldn't he walk to where I was suppose to go. I went to the room and there was a male and female who I spoke with. I asked them if they could tell me about how much longer it would be and the male said, "I could check, but it'll probably be about 30-45 minutes". I asked him to go ask them so I could have a better time frame to which he went to check. The biggest issue I had though was with the female who was in the tiny room (strawberry blond hair in a pony tail). After the male left she laid her head down on her desk, then lifted it up and stated, " I shouldn't have had a cheese Danish for lunch". I am in the customer service industry and this was totally unacceptable. I won't be back to have my car serviced, but as i stated in the beginning, Trent with the sales team was great! More
by Kaylealayman
Employees Worked With
Trent Meyers
September 03, 2014
Battery Service Experience The Battery became weak and the car would not start over the week end prior to the service. This was after we had driven the car over 400 miles just The Battery became weak and the car would not start over the week end prior to the service. This was after we had driven the car over 400 miles just prior to the week end; and, we had no reason to believe that our operation of the car caused the problem. During the service, the battery was recharged and tested; and, the battery tested OK per the service records. The service department refused to replace the battery per our request. This leaves us with an almost new car where we cannot trust it's starting capability. We have placed jumper cables in the trunk of the car in case we need them; and, we will redouble or efforts to make sure that we do not do anything that could possibly drain the battery in the future. PRIOR TO TAKING POSESSION OF THE 2013 AVALON AFTER THE SERVICE, WE TOLD THE SERVICE ADVISOR THAT WE WERE UNHAPPYH AND NOT PLEASED WITH THEIR DECISION REGARDING THIS BATTERY ISSUE. More
by TLM0201
Employees Worked With
Barbara Higginbotham
September 02, 2014
The Best Auto service in Florida Best Auto Dealership in the Area and I only come here to have it serviced. Not in Pensacola or any where else. Thanks for all you do for me. Best Auto Dealership in the Area and I only come here to have it serviced. Not in Pensacola or any where else. Thanks for all you do for me. More
by hparnold
Employees Worked With
Elliot Gentry
September 01, 2014
FJ Cruiser My wife and I were in town visiting from Texas. Our salesman, Chris Stowe, was extremely knowledgeable. This was by far the easiest transaction the My wife and I were in town visiting from Texas. Our salesman, Chris Stowe, was extremely knowledgeable. This was by far the easiest transaction the I have done in a while. More
by bryanwhite70
Employees Worked With
Chris Stowe, Chris Stowe
August 31, 2014
Highlander purchase Steve Tucker was our sales associate and he really made us feel he wanted to go the extra mile to come to a deal on the highlander. Steve Tucker was our sales associate and he really made us feel he wanted to go the extra mile to come to a deal on the highlander. More
by KarrieXD
Employees Worked With
Steve Tucker
August 31, 2014
Very impressed with the Quality Toyota I am impressed with the hard work everyone went through to find the car I wanted, and making this the best car buying experience I've ever had! You ha I am impressed with the hard work everyone went through to find the car I wanted, and making this the best car buying experience I've ever had! You have an excellent staff that excells at Customer Service and that is hard to find anywhere! More
by trailnfool
Employees Worked With
George in finance, Marisa Healy, George Markham
