Toyota of Fort Walton Beach

10,000 mile check up on our Prius v Let me start by saying that I enjoyed Barbara, but I felt sorry for her because she had to deal with a customer who had had a BAD experience with Qual Let me start by saying that I enjoyed Barbara, but I felt sorry for her because she had to deal with a customer who had had a BAD experience with Quality Imports in the past. I had sworn off Quality to the point that I would not purchase our Prius from them when we purchased it this past October. You see, the service department you had there two years ago really messed me over! Our rear window on our 2004 Sequoia doesn't work because of your service department. Jason ? Was my service rep and I kept getting the "of she's a women" treatment. I had my Sequoia in there 3 times in less then two weeks. The lift handle on the rear hatch broke one night. I took it in and they fixed it. The door handle worked/works great, that was not the issue. When removing the door panel they also messed with the window (Jason said that they didn't remove the window)but for some odd reason the window was now off its track!!! I took it back and they had it over night. Went back and Jason said they had no issue with the window, so I proceeded to roll the window down and it jumped going down and back up. Let's just say that I did not get any satisfaction from Jason. When I returned again, the issue was because I could hear something rattling around in the door. Jason said maybe it was one of the plastic divots, oh, and your motor is probably wearing out. I proceeded to tell him that the rear window gets less use then all the other windows in the car and they seem to be working just fine. He told me that I could have a talk with the manager but she was out on vacation at the time and I told Jason that I was through dealing with him and my husband would have to handle it from now on. Needless to say, my husband travels to much and would never have the time to get in to speak with Debbie on the matter. To bad you didn't have this survey when I was having this unfinished issue. Thanks to Jason and your mechanics, the motor to the rear hatch stopped working shortly after my last visit. It still makes me sick whenever I drive my Sequoia, that your service department never owned up to ruining a perfectly good motor because of their poor inept work!! Oh, and the rattling is still there. As far as my recent visit with our Prius. All was going well except for the part of the extremely long wait. My appt was at 3:45 (I arrived on time), Barbara came and got my keys and I proceeded to the waiting room. I got a phone call at 5:15 saying that it would be another 15 minutes. Did I mention that I took the Prius for its 5,000 mile check up over to Panama City (where it was purchased) and was there maybe a half hour? I guess I was distracted talking to our son that I didn't realize how much tim had passed. I went to see what the hold up was (6:00) and my car was sitting there. Barbara (not knowing that my car was right outside) said that she would check to see if the car was ready. Low and behold it was but no one gave the paper work to the person behind the desk. My husband was the one who encouraged me to give your dealership a forth try because he was assured that you all had fixed the service deptments problems by getting rid of the bad seeds. I'm still not convinced you can win us back, especially with a two+ hour oil change and tire rotation. Sincerely, Lee Haugan More

Steer Clear I was in your dealership 5-30-14. I have been working pretty hard over email the last few days and told them I was coming down to buy a car today. I I was in your dealership 5-30-14. I have been working pretty hard over email the last few days and told them I was coming down to buy a car today. I was very clear as to what the deal was and what I was working with. I came to Toyota first and I had a Camry bought. We spent nearly 5 hours in your establishment. They kept stalling, running back and forth, and everything felt like a big secret. Finally agreed on price, trade, etc. I told them I had my own financing and then they started getting even more shifty. "Oh we need a check in our hands tonight for you to take the car, oh we can definitely get you a better interest rate if you finance through us." Well, they couldn't. They were extremely arrogant about the whole thing. Let me tell you my experience with the three people I came into contact with at your dealership during the course of my attempt to buy a car. Heather in the Internet Dept. - She is the reason you earned any decent marks at all from me. Answered all of my questions in a direct and timely manner and was extremely responsive to me. She is the reason I walked through your doors at all. Johnny in Sales - Generally an OK guy, aside from the overall shadiness of the whole deal. I can't really blame all of that on him, since I know managers "handle" sales people to stall, etc. My problem with him was that it seemed like every 3 out of 5 questions I asked him, he either didn't know the answer or was flat out wrong. Q: "Does this car have automatic headlights?" A: Oh, I don't know, I'll have to check on that. Q: "Will the bank roll my negative equity into the new loan that I have worked out with them?" A: No, they won't do that b/c they are not the ones taking possession of the car, we are. To which I responded by calling my bank and they said, absolutely they would roll the neg. equity. Finance Manager, Brandon - I realize it is this guy's job to try to get me to take in house financing but when I am on the phone with my own bank and you are telling me you can get me a better rate than what I got myself... deliver it. He knew the rate I already had and where I wanted to be at for monthly payments. He told me he could at least match it. Wrong again. He came back to me with a rate 5 points higher than what I had gotten on my own OR a lower rate for a shorter term which would have screwed up my payments. What professional person can offer these types of options with a straight face and expect any rational person to take them? He must have thought they were great options because when I told him how ridiculous that was, he apparently thought that was very funny and walked away laughing and shaking his head. There must be quite a benefit to the dealership to push in-house financing. Ultimately, your "process," or lack thereof, cost you a sale. I went to the Honda place 30 minutes before they closed. Told him what I was working with and he's said, "sure, no problem, I can work with that." They ended up getting me a MUCH better rate than what I got myself and I ended up spending a little more on the car with them. In and out, less than 2 hours. I can say with confidence that I will not be recommending Quality Toyota to anyone who has the misfortune to ask me. More