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Toyota of Fort Walton Beach
Fort Walton Beach, FL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
May 16, 2014
Thanks for Renewing our Faith in Dealerships and Salespeople We were upfront with Debbie about our needs and wants from the beginning, and she delivered. She was equally upfront with us, and we felt like our dea We were upfront with Debbie about our needs and wants from the beginning, and she delivered. She was equally upfront with us, and we felt like our deal was seamless. Debbie made the transaction personal, and we enjoyed talking with her. I would recommend Quality Toyota, and Debbie specifically, to friends or family looking to purchase. We had a bad car-buying experience in the past, and Debbie helped to break the "car salesman" sterotype that we grew to believe was true. She is a professional saleswoman who knows how to balance the delicate relationship between potential car-buyers and dealerships. Thanks again! More
by steviesays
Employees Worked With
Debbie Williams
May 11, 2014
Warranty Service To have a employee that goes "above and beyond" means they realy love their job.. This was my first warranty service with my new car and it went gre To have a employee that goes "above and beyond" means they realy love their job.. This was my first warranty service with my new car and it went great.. Thanks again Mr. Grubbs. Charles Bishop.. More
by cebishop48
Employees Worked With
Darwin Grubbs
May 10, 2014
Good Toyota Service The only item that I can complain about and this is a minor detail was the technician forgot to reset my service light. Other than that the service w The only item that I can complain about and this is a minor detail was the technician forgot to reset my service light. Other than that the service was outstanding. More
by barriosb5
May 09, 2014
quick service the service was very quick even tho someone locked the keys in the truck also there was a little damage to the center panel between the windows when D the service was very quick even tho someone locked the keys in the truck also there was a little damage to the center panel between the windows when Darwin used the lockout kit More
by charlie53
Employees Worked With
Darwin Grubbs, Barbara Higginbotham
May 07, 2014
Repair on Brand new 2014 Tundra I bought a brand new 2014 Tundra 1794 Edition from Quality Imports and upon purchase I had a tri-fold bed cover installed at the dealerships service d I bought a brand new 2014 Tundra 1794 Edition from Quality Imports and upon purchase I had a tri-fold bed cover installed at the dealerships service department and it was install too close to the back of the cab. When I took delivery of the truck I raised questions concerning how close it was to the cab and two representatives from the service department told me that is the way that it should be. Within 4 days the covered had rubbed against the cab and worn two spots in the paint. When I noticed the spots I contacted my sales associate and was asked to bring it by to be looked at. After driving from Pensacola to Fort Walton I was told that i needed to bring it back at a later time to have it repaired. I returned a week later to turn the truck in and the service advisor that i qwas working with had very little communication with me and i heard from my sales associate more often than the service advisor dealing with my truck. After being told that my truck was ready for pick up I made the drive back down from Pensacola (70 Mile one way trip) I found that my truck was not ready and had to leave it for another two days to be finished. At this point Penny (Customer Relations) and Patrick (Sales Associate) took over the supervision of the repair of my truck and ensured the completion of repairs. Penny and Patrick went above and beyond to ensure complete satisfaction was reached. Two true professionals that care about thier customers, unlike the service advisor that I was dealing with. I will not return to this service department again and will seek out other alternative locations to have my truck serviced. Thank you Patrick and Penny for all of your assistance and making my experience less painful. More
by wesandkim
Employees Worked With
Barbara Higginbotham
May 07, 2014
New tires Barbara, ordered the tires I wanted got me an appointment the day they got in and got me out early at a great price! Thanks! Barbara, ordered the tires I wanted got me an appointment the day they got in and got me out early at a great price! Thanks! More
by Sl94heap
Employees Worked With
Barbara Higginbotham
May 07, 2014
Outstanding Service I recently contacted Marisa Healey about purchasing a new 2014 Tundra. i was looking for a specific truck that I ahd found on the website and the ava I recently contacted Marisa Healey about purchasing a new 2014 Tundra. i was looking for a specific truck that I ahd found on the website and the availablity date was not for another three weeks. Within 48 hours she contacted me and told me that my truck would arrive that night. I drove down and inspected the truck and it was exactly what I was looking for at a price that I could not turn down. Upon arrival I was turned over to Patrick Kearney and was treated like a true VIP throughout the entire process. They gave me an outstanding amount for my trade in and closed the deal in an amazingly short amount of time. At delivery Patrick went the extra time to ensure that I was completely happy with my truck and walked me through the setup and explained all the features in great detail. This experience was definitely worth the drive from Pensacola to Fort Walton. Patrick and Marisa are top notch professionals and a pleasure to work with. More
by wesandkim
Employees Worked With
Patrick Kearney, Marisa Healy, Patrick Kearney
May 07, 2014
Oil change & tire rotation. Barbara always goes out of her way to make sure we are happy. She took the extra time to clean the door sills, the dead pedal and surronding carpet. V Barbara always goes out of her way to make sure we are happy. She took the extra time to clean the door sills, the dead pedal and surronding carpet. Very pleasant and a great personality! A keeper! More
by purebred
Employees Worked With
Barbara Higginbotham
May 06, 2014
customer service Reynolds was very pleasant and very customer service and friendly...he helped me on my vehicle he kept me posted on my car and knew what I wanted. Reynolds was very pleasant and very customer service and friendly...he helped me on my vehicle he kept me posted on my car and knew what I wanted. More
by elicolin
May 06, 2014
1st service visit Anna was most helpful. Since I'm in a wheelchair, I can't get around as well as others. Two hours seemed a bit long for a tire rotation. The car wa Anna was most helpful. Since I'm in a wheelchair, I can't get around as well as others. Two hours seemed a bit long for a tire rotation. The car wash was really not worth it since they only spray it down. When it dries, the dirt is still there. More
by Haroldfisherman
Employees Worked With
Anna was very helpful, Elliot Gentry
