Toyota of Fort Walton Beach

Saturday Service Center Delays I arrived 15 min early for my scheduled 10:30 appointment and had to wait in line for 35 minutes before I could see a Service Advisor to get my car ch I arrived 15 min early for my scheduled 10:30 appointment and had to wait in line for 35 minutes before I could see a Service Advisor to get my car checked in for service. I rescheduled my safety recall software upgrade because the technician was backlogged and it would be too long to wait and had my 55,000 mile service completed. This only took between 30-45 min. By the time I left there was still a queue of 6 cars waiting to get into service area. You should have two lines for service, a scheduled appointment line and one for unscheduled drive ins. Since your Service Check In area only has two lanes, in and out, you could consider on heavy Service volume days, like Saturday, with opening the check out lane as an extra check in line, one for scheduled appointments, the other for drive ins. You could reroute the cars ready for check out to side of building and reserve some parking spaces with signs marking cars ready for checkout next to Service entrance. Have an extra person go down the line of cars waiting to direct them into the proper check in lane, scheduled appointment or drive in. Service Advisors would still give priority to get those with scheduled appointments checked in on time. You are cramped for space, but I think with a little adjustment, this is doable, and would make for a much better service experience for people bringing their cars in for Service during high volume days. More

6K service Very helpful staff. Vehicle was finished in a timely manner and Kept clean. Staff was courteous and professional. Got a phone call and email when serv Very helpful staff. Vehicle was finished in a timely manner and Kept clean. Staff was courteous and professional. Got a phone call and email when service was completed.nice work! More

Software Recall and New Set of Tires Very pleased to be able to schedule a recall and getting a new set of tires. Appointment was easy to set up and Steve was very helpful while writing Very pleased to be able to schedule a recall and getting a new set of tires. Appointment was easy to set up and Steve was very helpful while writing up the order. I was promptly called when the work was complete and the car was cleaned and ready to go when I arrived to pick it up. More

Always willing to work with people I have enjoyed working with the people at Quality Toyota. They are very friendly and are willing to work with people no matter the situation. I will c I have enjoyed working with the people at Quality Toyota. They are very friendly and are willing to work with people no matter the situation. I will continue to do business with them for many years. More

great experience had a great experience. Elloitt as very helpful . glad they have taxi(part of customer service i love) that take me to the mall and i don't have to had a great experience. Elloitt as very helpful . glad they have taxi(part of customer service i love) that take me to the mall and i don't have to wait in for my car. More

Recall I had to bring my 2007 Toyota Tundra in for service on some warranties that were out on my vehicle. Barbara and everone else were great. Thank You! I had to bring my 2007 Toyota Tundra in for service on some warranties that were out on my vehicle. Barbara and everone else were great. Thank You! More

service This was my 5000 miles service and set up an appointment vrery easy. Very friendly, quick and very good service. I would recommend to my friends This was my 5000 miles service and set up an appointment vrery easy. Very friendly, quick and very good service. I would recommend to my friends More

%000 mile service Appreciate that I was able to get a short notice appointment for service. I was getting ready to go on a trip and needed a quick appointment. Servic Appreciate that I was able to get a short notice appointment for service. I was getting ready to go on a trip and needed a quick appointment. Service was timely and courteous. More

A wait but worth it We had to order the exact Tundra we were looking for. It took about 2 months but we are thrilled with the truck. It was just what we wanted and Matt We had to order the exact Tundra we were looking for. It took about 2 months but we are thrilled with the truck. It was just what we wanted and Matt helped it come into reality. More