Toyota of Fort Walton Beach

The special tool needed to remove the timing chain cover was missing from the tool room resulting in a two day delay in completing the repair. Would suggest a review of "special tool" accountability. I was was missing from the tool room resulting in a two day delay in completing the repair. Would suggest a review of "special tool" accountability. I was however, provided a rental for those two days and was kept informed of progress. Overall, great service, that is why my family and I keep comming back, in the past 7 years we have purchased 5 new vehicles from Quality Imports. v/r James Holley More

Truly impressed with how quick everything was done. I do not care for car shopping due to the extended lengths it takes to get things done. Did not happen here and it made the event more enjoyable and easy not care for car shopping due to the extended lengths it takes to get things done. Did not happen here and it made the event more enjoyable and easy. Thanks! More

My husband spoke with Marisa on the phone before we arrived to discuss needs. Our needs were met and then some extra. I will recommend this dealership! arrived to discuss needs. Our needs were met and then some extra. I will recommend this dealership! More

Really wasn't expecting to buy anything since we were there just for a service appt. Andrew was great compared to our first salesman at Quality Imports (M. Makita) last year. Really changed my opinion there just for a service appt. Andrew was great compared to our first salesman at Quality Imports (M. Makita) last year. Really changed my opinion of this establishment because I had really planned to never buy here again. I guess there are good people still around that will treat you like a person and not a number. More

I made an appointment to bring my car in to get an oil change. I have complimentary service. I was told it would take about 45 minutes to an hour. I sat for two and a half hours and after seeing them come change. I have complimentary service. I was told it would take about 45 minutes to an hour. I sat for two and a half hours and after seeing them come get other people that had gotten there after me, finally got up and went to see about my car. It was sitting outside and had been done for over an hour and noone ever came and told me or checked on me. I was very angry that I sat that long watching other people be told their car was done, but no one paid me that courtesy. It was the worst experience I've had at this dealership, which is usually so good at servicing their customers. It wasted most of my day and made me not want to come back to the fort walton dealership for further services. More

From the minute I drove into the service bay until the minute I left I was treated like a queen! The waiting place was nice and everything was clean. One of the reasons I chose to purchase Toyota was th minute I left I was treated like a queen! The waiting place was nice and everything was clean. One of the reasons I chose to purchase Toyota was the dealership.My experience yesterday showed that I made a good decision. More

Excellent! Everyone was very friendly. Barbara Higginbotham was OUTSTANDING AS ALWAYS!!! Wife and I visited the dealership for the 15K service on the Corrola S. Wife's 1st time. Said to me, " Higginbotham was OUTSTANDING AS ALWAYS!!! Wife and I visited the dealership for the 15K service on the Corrola S. Wife's 1st time. Said to me, "Looks like everyone knows you". Very good experience -- Keep up the good work! More

Excellent personal service. Can rely on accurate and timely follow ups. Transportation home while car is being serviced is nice and appreciated. Barbara Higgenbotham is an outstanding ambassador for Q timely follow ups. Transportation home while car is being serviced is nice and appreciated. Barbara Higgenbotham is an outstanding ambassador for Quality Motors. More

We've had excellent service with every Toyota we've taken to or purchased from Quality Imports. The service we've experienced from Quality Imports Toyota was definitely better than that we receiv we've taken to or purchased from Quality Imports. The service we've experienced from Quality Imports Toyota was definitely better than that we received while traveling out of state on vacation and in need of an oil change. More

I brought in my car for an oil change and tire rotation. It used to be really nice when Toyota had the 30 minute oil change and tire rotation, but for some reason it doesn't exist anymore. I understood tha It used to be really nice when Toyota had the 30 minute oil change and tire rotation, but for some reason it doesn't exist anymore. I understood that my service would take longer than 30 minutes this time, but I did not expect that it would take over 90 minutes from the time I dropped off my car to the time I paid. That is way too long in my opinion, a full hour longer than it used to take Toyota. I now know that in the future if I am short on time, I'll have to find another option. More