Toyota of Fort Walton Beach

I have taken our car in for service three times and left dissatisfied from the service department every time. Being a military family, we have taken our cars to numerous service departments in different ci dissatisfied from the service department every time. Being a military family, we have taken our cars to numerous service departments in different cities - and have never had a bead experience before. We own an Acura and a Lexus, so we have always used their service departments. Since there is not a Lexus service department in the area, we started to bring the car into Quality Imports when we moved here. I can honestly say that my experience here, will impact our family's future car purchases since I will not buy a toyota (or from Quality Imports). There is a basic level of customer service that I expect. For instance, when I make a service appt. and state that I will wait for the car, I expect there are people that will be able to complete the job within a reasonable amount of time. As a comparison, two weeks ago, I took our Acura for scheduled maintenance (oil change and multi-point inspection). The service was done in about an hour, my service tech also talked me through the results of the inspection, and the car was washed and vacuumed. Yesterday, I arrived for my appt 10 minutes early. When the technician took the car at 8:15 (the appt time), I told him that I needed the car at 10:30 so I could pick my boys up from preschool. I asked if the car would be ready, and he told me that it should be. My expectation, is that if the car won't be ready, he will tell me so that I can make other arrangements for my children to be picked up. At 10:00, I still had not been approached by my service tech to give me an updated status on the car, so I went to the checkout counter and asked the gentleman about its status. Using his computer, he said that the car was being worked on - I also told him that I needed the car by 10:30, 10:40 at the latest, so that I could pick up my kids from preschool. He also told me that it should be done. In this instance, I would expect that after talking to me, he would take some sort of action to speed up the service of the car so that it would be ready by 10:30 - or tell me so that I could make other arrangements for my kids. At 10:30, I still had not been approached by anyone in the service department. I returned to the check-out counter and he pointed me in the direction of my service tech, Thomas, who apparently did not know I went to the desk at 10:00. He went into the garage, returned to tell me that they were in the middle of the oil change. At that point, I told him that I needed the car as soon as possible and wanted to pay so that as soon as the car was brought around I could leave. Had someone told me by 10:15 that the car would not have been ready, I would have had time to make other arrangements for my children to be picked up by someone else - or even rented a car from the rental desk. From my perspective, it didn't seem that there was anyone who cared about my time or my children. I finally left the dealership at 10:45, and the children were already waiting on the school's sidewalk with their teachers when I arrived. The car was not washed or vacuumed (not that it ever had been before), it does not have a sticker on its window that tells me when to bring it back for my next scheduled maintenance, and the multi-point inspection sheet has a red check mark next to the cabin air filter. Hopefully, my remarks have been detailed enough to understand why I feel the overall customer service is a very bad experience. To sum it up: (1) The amount of work completed on my car was less than the work completed on my Acura two weeks earlier. That service was completed within an hour so, I believe that I have a reasonable expectation that my car should have been finished within two hours of arrival - especially since I had an appointment. (2) As a customer, someone should have approached me with some sort of update - especially if the work was not going to be finished by 10:30 - I was very clear when and why I needed to leave by 10:30. (3) There appeared to be a problem of communication between the different stations of the service department, since the service tech apparently did not tell anyone in the garage when I needed my car - nor did the gentleman at the checkout counter tell anyone in the garage or even relay the info to the service tech. (4) Finally, I don't believe I should ever leave a service appointment with anything checked in the red without someone addressing it with me. More

Last Saturday I decided to spend the day test driving 4-door hatchbacks. My first stop was Quality Toyota for two reasons. First, I take my 2007 Rav 4 there for service and second, I was interested in 4-door hatchbacks. My first stop was Quality Toyota for two reasons. First, I take my 2007 Rav 4 there for service and second, I was interested in driving both the Yaris and Prius. Johnny Mendez greeted me and asked me what brought me out on such a cold and windy day. I explained what I was doing that day and he immediately got keys to a Yaris and we went for a test drive. After that, we drove the Prius C and then discussed the pros and cons of both vehicles. Since I also own a Mazda Miata, he went next door and brought over a Mazda 3 for me to drive. Out of the 3, I liked the Prius C best, so Johnny relayed that info to Justin and he gave me a price. I told Johnny I liked the Prius very much, but was going to stick to my plan and continue my day of test driving. He asked where I was headed next. When I told him "Ford, to drive the Focus", he gave me the name of a friend of his in Ford Sales and told me he'd call ahead to let the salesman know I was coming. How about that for service?!!!! I went to the Ford dealer, met his friend, and spent even more time test driving vehicles there than I did at Toyota. I had planned to continue on to the Honda dealer to test drive the FIT(my step-daugther has one) and to VW to drive the Golf (owned one previously), but by that time I'd made up my mind that I wanted the Prius. I went back later that afternoon with my husband, had him drive it, and we agreed it was the right car for us at the right price. We worked with both Brandons on the financing/extended warranty/gap protection, and within about 2 hours, we were ready to drive my new Prius C home, new tag and everything. Great experience! More

Did a recall and oil change in and hour. Thought that was great to find out the next day my service light turned on not happy. Need to drive back 45 minutes to get it fixed great to find out the next day my service light turned on not happy. Need to drive back 45 minutes to get it fixed More

Both Marissa and Trent were extremely helpful! They answered all my questions and even the crazy ones. The best was that they made the actual day of the purchase incredibly easy! answered all my questions and even the crazy ones. The best was that they made the actual day of the purchase incredibly easy! More

J. Paul was very helpful and informative. He was very patient in my decision to trade in my camry for a highlander. He allowed me to take my time in making my decision and was not pushy. When I was rea patient in my decision to trade in my camry for a highlander. He allowed me to take my time in making my decision and was not pushy. When I was ready to trade in my car he got me into the right highlander. I will definitely recommend him to anyone who is looking to buy a car. Great experience! More

All as described, very quick and easy to arrange via internet. Being met at the airport in my new car, with a fresh pizza and the dealer stayed open late to make this happen. What else can one say? internet. Being met at the airport in my new car, with a fresh pizza and the dealer stayed open late to make this happen. What else can one say? More

We had a horrible experience at a Pensacola dealership and decided to drive to FWB. From my first phone call through our drive off the lot on my new car it was a great experience and we will drive back to and decided to drive to FWB. From my first phone call through our drive off the lot on my new car it was a great experience and we will drive back to FWB when it is time to replace my husbands truck. More

Chris, is why we go to Toyota.... makes us feel like we are at home with family.... just looking for our daughters car or just looking he take the time to make us feel welcome ... This is also why we bring are at home with family.... just looking for our daughters car or just looking he take the time to make us feel welcome ... This is also why we bring our vehicle back for service to your place... I see why It's call Quality Toyota.... Thank you very much, the Garza Family More

The majority of my time was spent dealing with Heather Davis, but on the day that I went in to test drive the Prius, Heather was not available and I began dealing with Michelle. From that point I was in c Davis, but on the day that I went in to test drive the Prius, Heather was not available and I began dealing with Michelle. From that point I was in contact with both of them, while I waited for my insurance to finish filing my claim. Once I got my check, my car that I had wanted had come in and Michelle and I sat down to discuss the price. More

Great job over all, but room for a little improvement. When we came in after 5 hours, the cashier had to go in the back, and confirm that one of the recalls had been completed. This could've (should've) When we came in after 5 hours, the cashier had to go in the back, and confirm that one of the recalls had been completed. This could've (should've) been taken care of before we were at the counter. Also, we were not called when the car was ready, he may have written the number wrong. This leave room for improvement. But, overall, OK. Steve McMichael More