Toyota of Fort Walton Beach

Great job over all, but room for a little improvement. When we came in after 5 hours, the cashier had to go in the back, and confirm that one of the recalls had been completed. This could've (should've) When we came in after 5 hours, the cashier had to go in the back, and confirm that one of the recalls had been completed. This could've (should've) been taken care of before we were at the counter. Also, we were not called when the car was ready, he may have written the number wrong. This leave room for improvement. But, overall, OK. Steve McMichael More

The staff was extremely friendly and helpful through the entire process. Went above and beyond to ensure I was given a great deal and happy with the experience. entire process. Went above and beyond to ensure I was given a great deal and happy with the experience. More

We received prompt service from Steve Tucker as soon as my husband and I got out of the car. Steve answered any questions we had, listened to our needs and wants, and helped us narrow down our choices down my husband and I got out of the car. Steve answered any questions we had, listened to our needs and wants, and helped us narrow down our choices down to the best deal that we could get. As soon as we made a decision on the Camry, the paperwork process was not as long and was more efficient compared to past experiences with other dealers. We will definitely recommend Quality Imports to friends and family and will be back for all future purchases! Thank you so much to Steve and other Quality Imports staff for the great service! More

Right on time--everything was great. The service team addressed all of my concerns that I had originally reported. Spoke with Armando, who sold us the car--He was as friendly and knowledable as ever. addressed all of my concerns that I had originally reported. Spoke with Armando, who sold us the car--He was as friendly and knowledable as ever. More

Awesome experience dealing with Quality Imports (Toyota) Matt Hunnicutt is a top notch sale person who really cares and very helpful to his customers. He made our car shopping experience easy and enjoyabl Matt Hunnicutt is a top notch sale person who really cares and very helpful to his customers. He made our car shopping experience easy and enjoyable. More

1hr and 45 minutes to get oil changed. I finally asked service person how long it was going to take and he replied that it was finished and waiting on me. very unfriendly and seemingly had no desire to h service person how long it was going to take and he replied that it was finished and waiting on me. very unfriendly and seemingly had no desire to help. If this is the kind of service I can expect I won,t return to this dealer. Sorry for being so critical but someone needs to know so they can improve. I wish I could have given a better report. More

This was my first time buying a car and I had a very good experience. Johnny was very welcoming and helpful throughout the process. The dealership offered food and drinks since I was there around lunchtime. experience. Johnny was very welcoming and helpful throughout the process. The dealership offered food and drinks since I was there around lunchtime. Johnny and his manager helped me get the best deal I could possibly get and we ended up negotiating a very reasonable price. I would recommend this dealership to anyone. More

Showed up 15 min early and was not given an estimate for over 2 hrs. Was not given any options for what tires I could choose from. Service rep was not my scheduled rep and was pushing the mount/alignment/ni over 2 hrs. Was not given any options for what tires I could choose from. Service rep was not my scheduled rep and was pushing the mount/alignment/nitrogen fill for 199. Rep did investigate and take care of a faulty rear brake adjustment and supposedly had tech fix it. It was never annotated and I still feel a little pull to the right when I brake. Service took way too long and the price for labor I thought was very expensive for all that was done. Sure a lunchbreak was included in the price. Doubtful if I will continue getting vehicle serviced here if I receive the same service, wait, and experience that I had to put up with during this visit. More

Sales: Andrew (not listed) Parts: Rod (not listed) Both = Awesome! This team took their time with me, were very thorough in their role, provided a good price for a good product and were intentional in the = Awesome! This team took their time with me, were very thorough in their role, provided a good price for a good product and were intentional in their quest for customer satisfaction. I shopped Pensacola, Daphne and Panama City. And Quality is in Ft Walton beach. Great job Team Toyota! More

My experience with Quality Imports and specifically salesman Johnny Mendez was a very positive experience. I've bought several new cars from other dealerships and in a way was 'dreading' the process - salesman Johnny Mendez was a very positive experience. I've bought several new cars from other dealerships and in a way was 'dreading' the process - however, Johnny made this buying experience better than I anticipated. He was attentive during the test drive and asked critical questions to identify the features I was most interested in so he could provide best vehicle. After we began discussing pricing I felt like I needed to test drive the vehicle again just to make sure I felt comfortable with it and Johnny was very supportive in this second test drive. He educated me on the vehicle and definitely went 'above & beyond' (in my mind) in providing excellent customer service. I gladly recommend both Quality & Johnny to my friends, family & community. I love my Prius v! More