Toyota of Fort Walton Beach

The service I get at Quality Imports is always top notched. Steve Hinnett is a super serviceman, always helpful, curteous and friendly. His "not to worry" phrase puts you at ease and conveys he will notched. Steve Hinnett is a super serviceman, always helpful, curteous and friendly. His "not to worry" phrase puts you at ease and conveys he will fix your problem. I am totally satified with the service I get from QI. More

As I had always purchased things with cash in the past, my credit was non-existant. However, the guys were willing to put in what ended up a pretty long day in order to get me approved, and with a resonabl my credit was non-existant. However, the guys were willing to put in what ended up a pretty long day in order to get me approved, and with a resonable rate. The staff that I dealt with was both friendly and able to answere any questions that I had. I had made several trips prior to buying, to test drive a few different cars, and every time the dealership was always clean. While my experience with dealerships is limited to the other places I test drove vehicles, I would definitely rate them the highest. More

Great place to buy a great car. Michelle was the best. Mike did a great job as well. I will do business again. Thank you J. Grenier Mike did a great job as well. I will do business again. Thank you J. Grenier More

This was a Win / Win experience for both the dealership and me. Knew exactly what make/model I wanted, a reasonable price I could afford, and availability at the dealership. Everyone was extremely pleasa and me. Knew exactly what make/model I wanted, a reasonable price I could afford, and availability at the dealership. Everyone was extremely pleasant. More

I've always been pleased by the service staff, especially Jason Mickey. He's always got me in when I wanted; provided timely and accurate estimates, and had my vehicle ready when promised. I'd al especially Jason Mickey. He's always got me in when I wanted; provided timely and accurate estimates, and had my vehicle ready when promised. I'd also like to say I appreciate Clint Vanderberg & Marian Owens at the check-out register. They have always been able to explain my bill to me, get me out the door quickly, and are a pleasure to do business with. More

Andrew Bacon was very patience and kind. He never pressured me...or I would have left. He was very informative and willing to show us several cars. Offered us to take a drive and we did. It was all pressured me...or I would have left. He was very informative and willing to show us several cars. Offered us to take a drive and we did. It was all good. sally yozviak More

Service was delayed by the necessity to order a part from Japan. Service was completed one week after I dropped the vehicle off, but I was not notified until after I called to inquire several days after tha Japan. Service was completed one week after I dropped the vehicle off, but I was not notified until after I called to inquire several days after that. I suspect the failure to notify me was due to Mr. Grubbs being out sick for several days. Mr. Grubbs is always very efficient and friendly so I do not feel the oversight would have occurred if he were present. However, someone dropped the ball. Mr. Grubbs was extremely appologetic and I have no ill feelings toward him or anyone at Quality Imports. I will return, and I will request Mr Grubbs as my service adviser when I do. I received a phone call and e-mail from Quality Imports two days after I picked up my car advising that a part I had oredered had arrived and I should pick it up or arrange for installation. This is one week after the part was installed. HUH!!!!! I was so surprised I even checked the car to ensure the part was installed. It was. Seems I should have gotten this notice at least a week earlier. Another Glitch??? More

Overall a very good experience. No pressure from the sales staff which was great. I would reccomend this dealership in the future based on the experience I had with the people I came in contact with. An sales staff which was great. I would reccomend this dealership in the future based on the experience I had with the people I came in contact with. Andrew was great. I was impressed how he stayed with me until the whole process was done. I have already told one person about him. Thanks again. More

When I brought in my 2012 Camry for it's 5K service, I was not at all disappointed. I was met by Steve Hinnant. He has helped me out in the past with a 2005 Corolla that I used to have. I also wanted to I was not at all disappointed. I was met by Steve Hinnant. He has helped me out in the past with a 2005 Corolla that I used to have. I also wanted to have some features turned on in the car's computer while it was there. Steve went and got the master technician on duty that day so that I could show him directly. I believe his name was Troy. I showed him what I wanted to get done in the owners manual and he said it should be no problem. I only waited a short while and it was all done! Steve and the technician both spoke with me about the procedures completed afterwards. Super great guys, friendly, very knowledgeable, helpful, and very professional. Now THATS what keeps customers coming back to a dealership to buy more cars. It's really the service after the sale that really makes a big difference. I have dealt with many, many car dealerships in my 35 years of driving and I would have to say that Quality Toyota is the best one so far. More

All aspects of service experience was done in a complete & professional manner. Waiting period was brief and and notified directly when service on my vehicle was completed. & professional manner. Waiting period was brief and and notified directly when service on my vehicle was completed. More