Toyota of Gastonia

I've bought 2 vehicles in the past 5 years. Tracy Surratt was my sales rep and was outstanding. Unfortunately, the service department has not met my expectations recently. Just had a 15000 s Tracy Surratt was my sales rep and was outstanding. Unfortunately, the service department has not met my expectations recently. Just had a 15000 service for 24 corolla (tire rotation/fluids topped off). Service took 2 hours. Tire that I had to replace while on the road last fall (left rear) was still on the same rim (not rotated). The tire is a different brand and thus let me know that it had not been moved. Will probably have service done elsewhere. More

Dealership is convenient geographically, has wifi, and staff is friendly and helpful. Good ambassador of Toyota brand. staff is friendly and helpful. Good ambassador of Toyota brand. More

Was very satisfied with service. They were friendly and only had to wait 45 minutes. Do not like the new phone system. Like talking with the person of my choice. Makes you feel like They were friendly and only had to wait 45 minutes. Do not like the new phone system. Like talking with the person of my choice. Makes you feel like they care and not just a number. One of the reasons I buy my cars from Gastonia but this new system will make me stop and think. More

Went above and beyond to get the car i wanted from Atlanta and great people Atlanta and great people More

Service was completed quickly, staff i dealt with were friendly and easy to work with. friendly and easy to work with. More

Great service in a very nice dealership with friendly staff plus a nice waiting area. staff plus a nice waiting area. More

Oil change and Tire Rotation Oil is supposed to be 0W-16, however the invoice lists 0W-20. I talked to Bryan and he said either oil is fine. He mentioned some vague reference to that in the maintaina 0W-16, however the invoice lists 0W-20. I talked to Bryan and he said either oil is fine. He mentioned some vague reference to that in the maintainace manual, however the operators manual is clear. ONLY use if if you HAVE to and switch back at the next oil change, It wouldnt state that if its OK to use 0W-20. He told me there wasnt 0W-16 oil available when the car first came out and multiple sources state thats not true. There is a sticker on the cowling stating which oil to use, so I guess I just have to assume the correct oil was used. But it doesnt instill confidence in the service from a customer standpoint. It felt like Bryan was just trying to appease me to get me off the phone. He did say I could come back up and they would change the oil again with it correctly annotated on the invoice. However, I think at this point I would wager that the oil wouldnt be changed and just an invoice would be generated stating the correct, again, just to appease me. Also, I drove up from Gaffney, SC for the service, so to return would be a 1.5 hr drive plus my time there .. More

So, I took my Camry to Toyota of Gastonia. I wanted a tire 🛞 rotation, oil change 🛢️ and state inspection. The assistant service manager came and told me that the timing belt gasket needed t I wanted a tire 🛞 rotation, oil change 🛢️ and state inspection. The assistant service manager came and told me that the timing belt gasket needed to be replaced at a cost 😕 of $2400.00 because it was leaking. He said it would be covered under warranty but they couldn't find my service records for oil change the past three years. He pulled all my records and I asked what was my mileage at the last oil change. We discovered that I have driven the car 4000 miles in the past three years. Toyota recommends an oil change every 5000 miles OR ONCE A YEAR. He said my warranty was voided because I failed to get the oil changed once a year. He said he would submit the claim 🛄 and see what they decided. I am still waiting for an answer. When I got ready to leave I asked the same person how bad it was leaking. He said it's not leaking yet. There is dust around the gasket. I couldn't believe my ears👂. They tried the whoodooo on me. More

Staffs are nice. .they serviced my car with care..the service was quick which i really liked.👍 .they serviced my car with care..the service was quick which i really liked.👍 More

Great service at this dealer. CD stuck in OEM dash player .Joshua Huffman communicated well. CD stuck in OEM dash player .Joshua Huffman communicated well. More