Toyota of Gastonia

Avoid the service department at Toyota of Gastonia. I brought my vehicle here for an in-depth diagnosis after a local mechanic replaced the EGR valve, spark plugs, and coil packs. I explicitly told the I brought my vehicle here for an in-depth diagnosis after a local mechanic replaced the EGR valve, spark plugs, and coil packs. I explicitly told the service team these parts were brand new and that I needed them to find the root cause of the issue.Instead of diagnosing the vehicle, they insisted on replacing the spark plugs and coil packs again with their OEM brand. I told them to only perform this work if they were 100% certain it would fix the problem. They charged me $826, called me to pick it up, and the car made the exact same noise the second I started it. They completely ignored my vehicle history and threw expensive parts at a problem they didn’t diagnose.When the noise persisted right there at the lot, I refused to take it home and left it there overnight so a Master Mechanic could look at it. The next day, they called me to pick it up again, but it was still making the exact same noise. A mechanic even told me to "just drive it and it may work out the issue." Only after that did they finally offer to take it back to run deeper tests.The Master Mechanic didn't actually diagnose it until this third attempt. That is when they called to tell me I needed $7,400 in repairs for a bad head gasket. Driving a car with a blown head gasket can completely destroy an engine. Telling a customer to "just drive it" on a misdiagnosed engine is incredibly dangerous and negligent.I was hesitant to trust a dealership, and this proved why. They displayed an absolute lack of competence, ignored my explicit instructions, charged me $826 for useless parts, and gave me advice that could have left me stranded. I will never buy a vehicle or bring a car for service here again. More

Arrived at dealership at 11:15am to purchase my closed end lease vehicle. Met with sales rep at 1120, he took keys to my vehicle said "I'll be right back" and proceeded to leave me outside with no update end lease vehicle. Met with sales rep at 1120, he took keys to my vehicle said "I'll be right back" and proceeded to leave me outside with no update for well over 45 minutes. Finally returned to me and said "oh I am so glad you haven't left, im sorry about that, was worried you were going to leave then I realized I still had your keys" nothing happened to my car in that 45 minutes. Finally process was started, paperwork srarted and half finished then car was then taken for "inspection" and still not returned to me at 3pm. Finally spoke with sales manager on how ridiculous this is and was given a rental to get my certified check from bank. I had less than 20 minutes to get all forms completed with bank before closing. Upon returning to the dealership they gave me 3 pieces of paper to sign then stated "financing will be with you soon". 30 minutes later, still no one with me. Absolutely disgusting amount of time spent in this place. 11:15am arrival and did not depart until after 5pm from the dealership with my keys in hand. My family has been dealing with this dealership for 20+ years. They now lost all repeat business from an entire extended family for this ridiculousness. More

The absolute worst car buying experience I have ever had. . Salesman promised things that he could not deliver.. Made for a HUGE headache for me and I spent nearly 35,000.00 and they could care less about the . Salesman promised things that he could not deliver.. Made for a HUGE headache for me and I spent nearly 35,000.00 and they could care less about the woes i am now experiencing.. I have had to escalate this to TOYOTA and as of now still haven’t received any customer services for what has occurred.. Managers Voice mail boxes all always full and not accepting messages ..Total crock of xxxx buying from this place.. More

Had a wonderful experience with Marcel Black with our Landcruiser 1958. The state to state transaction was seamless and Marcel provided excellent service, was quick to respond and I am 100% satisfied w Landcruiser 1958. The state to state transaction was seamless and Marcel provided excellent service, was quick to respond and I am 100% satisfied with our purchase. I’ve taken it to our local dealership for an oil change and they actually argue with who will get to drive it. More

They will work with you. on your lease and warranty. Great place to get a lease. on your lease and warranty. Great place to get a lease. More

I've bought 2 vehicles in the past 5 years. Tracy Surratt was my sales rep and was outstanding. Unfortunately, the service department has not met my expectations recently. Just had a 15000 s Tracy Surratt was my sales rep and was outstanding. Unfortunately, the service department has not met my expectations recently. Just had a 15000 service for 24 corolla (tire rotation/fluids topped off). Service took 2 hours. Tire that I had to replace while on the road last fall (left rear) was still on the same rim (not rotated). The tire is a different brand and thus let me know that it had not been moved. Will probably have service done elsewhere. More

Dealership is convenient geographically, has wifi, and staff is friendly and helpful. Good ambassador of Toyota brand. staff is friendly and helpful. Good ambassador of Toyota brand. More

Was very satisfied with service. They were friendly and only had to wait 45 minutes. Do not like the new phone system. Like talking with the person of my choice. Makes you feel like They were friendly and only had to wait 45 minutes. Do not like the new phone system. Like talking with the person of my choice. Makes you feel like they care and not just a number. One of the reasons I buy my cars from Gastonia but this new system will make me stop and think. More

Went above and beyond to get the car i wanted from Atlanta and great people Atlanta and great people More

Great service in a very nice dealership with friendly staff plus a nice waiting area. staff plus a nice waiting area. More