Toyota of Gastonia

Purchasing a new vehicle Steve, Corey, and Kelly were fantastic to work with and really showed they cared and understood my needs as a consumer. Special note for Steve who Steve, Corey, and Kelly were fantastic to work with and really showed they cared and understood my needs as a consumer. Special note for Steve who went above and beyond for me from start to finish of the purchase of my vehicle and was happy to work with. More

Service It was a quick fix. I waited only 30 minutes or so. Had replace the tensioner. I was surprised the service member remember my name. It was a quick fix. I waited only 30 minutes or so. Had replace the tensioner. I was surprised the service member remember my name. More

LOVING IT I really I REALLY LOVE THE PROFESSIONAL ATITUDE OF THE STAFF.THEY WORKED REALLY HARD TO PUT ME IN THE VEHICLE OF MY CHOICE I WOULD RECOMMEND I really I REALLY LOVE THE PROFESSIONAL ATITUDE OF THE STAFF.THEY WORKED REALLY HARD TO PUT ME IN THE VEHICLE OF MY CHOICE I WOULD RECOMMEND THEM TO EVERYONE. More

Great customer service, quality workmanship. Excellent customer services, trustworthy and reasonably priced. Quality work and no sales pitch. I drive from another city and do so because I trust t Excellent customer services, trustworthy and reasonably priced. Quality work and no sales pitch. I drive from another city and do so because I trust the associates. More

Serviced Vehicle The service was good, but the time it took to get the work done was about 4 hours, though I don't believe there was anything they could have done abou The service was good, but the time it took to get the work done was about 4 hours, though I don't believe there was anything they could have done about the length of time it took for the work. I wish they would have had a service that would have allowed me to get more errands done in my wait time. More

Best Sercive I've Ever Experienced! Great service from welcome, exit and service excellence. I've never been disappointed by my service with you guys! Bryan, Manny, the whole team is Great service from welcome, exit and service excellence. I've never been disappointed by my service with you guys! Bryan, Manny, the whole team is great! More

Respectful and not high pressure Made the arduous process of car buying almost fun. Very low key Respectful Anxious to please Salesman knowledge good Happy to take on a demo ride Made the arduous process of car buying almost fun. Very low key Respectful Anxious to please Salesman knowledge good Happy to take on a demo ride More

great experience! I've worked with a few of the sales men here at Toyota/Mazda and they have all be great help !! They helped us purchase our first car and worked with I've worked with a few of the sales men here at Toyota/Mazda and they have all be great help !! They helped us purchase our first car and worked with our budget. We love Toyota and keep coming back. More

Excellent customer service Toyota of Gastonia gave us excellent service on our purchase of a Corolla LE Eco. Our sales consultant, Melissa Holland, was the best we have ever had Toyota of Gastonia gave us excellent service on our purchase of a Corolla LE Eco. Our sales consultant, Melissa Holland, was the best we have ever had. Not pushy and all, but very responsive to our every question and concern. We did all of our shopping on line and on the phone this time.Toyota of Gastonia was one of four dealers that we dealt with on this purchase. Our local Toyota dealer didn't seem interested in our business. The other three dealers, all an hour and a half away from our home in Boone, said they had the car that we wanted. As it turned out all the others were lying, but Gastonia really did have it and Melissa told us the truth at every turn. My wife wanted black seat covers, which apparently is rare in this model, but that is one of the disadvantages of shopping on-line. Some said they had what we wanted, but didn't. Others said they didn't have it but could get it from another dealer or order it direct from Toyota (6 weeks). We had to take a break in our shopping and negotiations for a family emergency. Melissa wished us well and said she would be waiting when we got back. As soon as we got back in town, we got in touch with all 3 dealers - but Melissa at Gastonia was the only one who told us the truth - and answered all our questions. One other dealer tried everything they could to just get us to come down and get locked a little jail cell/sales room. Another had 5 different sales people try to work with us but none of the 5 answered our phone calls, texts, or emails. When we pretty much made our decision on Toyota of Gastonia, we started stepping up our communication with Melissa. When it got down to the wire, Melissa responded to our questions by email, text, and phone calls. I counted and in one 3 hour period Melissa responded with 11 texts, 3 emails, and 2 phone calls. When we finally made our decision - after about 3 weeks - we still had never even seen the car in person, but were pleased to learn that everything Melissa told us was indeed true. We love the car and we loved the experience. Thank you, Toyota of Gastonia and thank you Melissa Holland! More